Horrible place to work, minimum of 36 patients per nurse, no help from management, it is not fair…read moreto patients or staff

My grandmother stayed here & I cant say enough great things about the staff there. They were kind,…read morefriendly, & attentive. The building it self was very clean & kept to a high standard. It truly felt like a community & I can't thank them enough for their level of care!

Excellent Long Term Care Facility…read more My dad had been here 6 months now. The rooms are wonderful, very nice and homey, not hospital like at all. The household set up provides great care. We are there for food service quite a bit, and the food is great. There are so many choices and they work with each patient to get them what they desire no matter how picky they are :) The regular staff is wonderful, very caring. They make sure my dad is eating and strongly encourage him to go to the exercise class and events no matter how grumpy he is back to them. He needs a lot of care going to the bathroom and they have great patience. I have always seen him treated with respect. I have seen some delays in getting medication but not excessive (we were changing a lot of things) , and it may have been due to communication with hospice. We had one issue with mistreatment from nursing staff and it was handling immediately and correctly. They seem to have a wonderful physical/occupation therapy room, well staffed, but my dad was not up to that so I can't speak on that. I would definitely recommend this to others for long term care. It is a bit pricey for the area but the facilities reflect that cost.

My stay at The Springs was a nightmare. The facility is severely understaffed and the staff they…read morehad was, to say the least, unprofessional. There were times that I would wait over an hour for pain medication. The food was awful, mostly carbs and very little protein. They also lost several items of clothing in the laundry.

Staff can be neglectful and lack of empathy towards residents. F&B department is a mess especially…read morethe Director.

I have worked at Monarch Landing for almost 6 years. I am proud to be a part of such a wonderful…read moreCommunity. The residents become extended family, my coworkers are my friends. It is so great to watch how we all support each other.

HarborChase communicates to its members that if one is to be in transition (dying), that one…read morerelative who is not a member of HarborChase is allowed to sleep at HarborChase one single night in order to spend time with the dying HarborChase member during their last moments of life. When my grandmother was in transition, she displayed the following symptoms which included an inability to eat, inability to move, inability to take medication, inability to speak, and inability to open her eyes. She was on her deathbed which was provided by Hospice. Somebody named Donna stated to me "Your grandmother is not in transition, and therefore you are not allowed to spend the night with your grandmother." At 2:20AM that very night, my grandmother passed away. HarborChase does not adhere to what they communicate to their members. This is a place of dishonesty.

I am a harpist that was hired by Harbor Chase to play for their residents for a Thanksgiving…read moredinner. There was difficulty with the contract and the person that hired me, however, upper management became involved and worked to resolve the issue. The staff was professional in resolving a challenging situation, which is much appreciated. The residents and community are inviting and welcoming, the food was fantastic, the space is lovely, and I was grateful to be able to add my music to the event.

Living is not like it's proclaimed in the website. Meals aren't 5 star. No…read morelonger provide a dinner roll due to monetary constraints. Shuttle bus no longer is first priority for medical visits. Keep reducing amen and staff but rent increases yearly.

Review for Laurus Home care staff at Storypoint in Naperville, IL…read more "I am a former employee of Laurus and feel it is my responsibility to share serious concerns regarding the treatment of residents. During my time at this facility, I witnessed neglect, verbal abuse, and physical mistreatment of residents. It was distressing to see residents being treated without the care and dignity they deserve. I urge families and prospective clients to exercise caution when considering this facility. The residents deserve a safe and compassionate environment, and I hope that bringing attention to these issues will prompt necessary changes for their well-being." Families and love ones please check on you love one and please find the time to purchase camera equipment for your family member to be installed in his/her/theirs unit.

Nathan and his team were amazing. They are warm, kind and understanding. They took the time to work…read morewith my parents through the whole process. The building looks wonderful after the updates that were made. I love that the medical support is on-site but is also optional and based on what the person needs, not just a medical level to charge the person more.

My 94 year old Mother just moved in to Independence Village in Naperville and so far everything has…read morebeen great. The staff has been super at welcoming her to her new home and taking care of anything extra she has needed. The residents have also greeted her with enthusiasm, support and friendship.

Sunrise is a warm and welcoming place from the moment you walk in the building and are greeted by…read moreAnne or one of the other friendly and helpful receptionists. The rooms are cheerful and the care top notch. It is the little touches that make this so special. Mom was welcomed from the moment we arrived with a welcome sign and a lovely plant and staff coming by to greet her and introduce her to others. They made her feel special, like they were waiting for her to arrive. My Mom lived at Sunrise the last few months of her life. It was hard to have her move out of our home, but Sunrise couldn't have been more wonderful to her. It offered her a nice social life, my Mom was always the life of the party! She enjoyed her friends and finally engaged in a sport, Balloon Volleyball (I think the first sport activity she ever did as an adult). My Mom loved to eat out in restaurants and the dining room was run like a restaurant with a multitude of items to order. The food is good and they were accommodating with special requests. The staff is amazingly kind and truly seem to care about the residents. Jen and Stephanie are the main administrators and they lead a wonderful staff who took great care of my Mom. I would love to name them all but it is about 80 wonderful people!

I have one relative here. The nursing care seems good, and the aides are skilled and attentive…read more They offer many activities, several outside the residence, and it seems like a dignified place overall. The units are home-like, and residents can use the kitchen for baking cookies or whatever strikes their fancy. Nice library, hair salon, ice cream parlor, etc. It seems to be a well-run place and it's cheerful.

i believe executive staff, could be a little kind and be more knowledgeable some have no clue…read more what's going on consierge is a blessing and how about sassy? executive staff does not have enough experience to do job accurately and no one ever wants to put their loved one in a memory care home . some staff are most are not the caregivers are gold

I am so happy with the new company. This place finally has solid leaders in place…read more And they are fabulous so far. If you have a family member here and have not met Brian or Anna yet, please meet them. They are very efficient and kind. And they put residents first, not just my Dad. The communication has improved immensely, which I was frustrated with in the past. I had thought about moving my Dad for various reasons. I now know he is in great hands and getting excellent care.

I put my sister in memory care there in April 2024.The staff that is in charge of memory care is…read morefantastic. They contact me constantly to let me know how my sister is doing. They are caring, thoughtful, and very efficient. Millie Houston, who is in charge there Is professional and extremely caring. If you're looking for a memory care for your loved one, consider Sunrise they are great there.

We just finished day two of moving Mom and Dad into Sunrise, and feel great about choosing this…read moreplace. We've been looking for just the right fit for several years and know that we found it. The staff is very friendly, accommodating and made us feel like family. We had lunch in the dining room today where Kristen, Patrick and Chef Mark treated us with the hospitality of a five star establishment. We decided very impromptu to have lunch in the dining room with Mom and Dad and enjoyed a delicious meal that was clearly an everyday occurrence at Sunrise. We couldn't have chosen a better home for Mom and Dad.

Cordia is a wonderful place!…read more Our culture is such that mothers expect to remain in the house of one of their daughters until their death, however my house has stairs and is too dangerous for my mom. She was resistant to being anywhere but with family so moving her to Cordia produced a lot of anxiety for her. Thankfully, the wonderful staff at Cordia - from the lobby workers to the maintenance workers to the amazing dining room staff - all worked their magic to make her feel treasured and safe. Personally, I see that the staff at Cordia are very satisfied working with the senior residents there. I engage in conversations with them and am grateful for their kindness and respect for the residents and for each other. Cordia has a wonderful line-up of daily activities and they also have special activities for holidays. I'm super pleased to see my mom engaging in different activities that she never had done before Cordia. For example, I used to try to have her do chair workouts with me but she had always refused. Now at Cordia, she's down in the workout room at least 3 times a week!!! I think Cordia has given her new life! She was always very anxious about food owing to issues with onions and other spices, but has had no problems at all since at Cordia. She loves their food! I'm very, very pleased with Cordia. I highly recommend this senior living facility!

My husband's grandmother has lived at Cordia for several years, the staff, food, activities. And…read morecare is nothing short of exceptional!! Our family is so happy we chose Cordia, such a great place to visit there is always a fun event the whole family can attend and our grandma just loves it and has made so many friends!