My stay at The Springs was a nightmare. The facility is severely understaffed and the staff they…read morehad was, to say the least, unprofessional. There were times that I would wait over an hour for pain medication. The food was awful, mostly carbs and very little protein. They also lost several items of clothing in the laundry.

I'm sharing this because families deserve to know the truth about the systemic failures and…read morefinancial incentives that can compromise the care of their loved ones. My mother, Joanne Geraci, passed away on December 6, 2024, after being failed by both Central DuPage Hospital (CDH) and Monarch Landing Skilled Nursing Facility. We were assured that my mom, who was non-ambulatory, oxygen-dependent, and required assistance with basic needs, was being transferred from CDH to Monarch Landing for rehabilitation--not hospice or end-of-life care. This assurance gave us hope, but it soon became clear that this transfer was less about her recovery and more about financial and logistical incentives for both institutions. Here's What Happened: 1. CDH's Role: * My mom was discharged from CDH in critical condition despite being on flagged medication (morphine sulfate) that exceeded safe dosing guidelines due to her renal impairment. This medication likely masked her true condition, enabling her transfer. * CDH presented the transfer as a step toward rehabilitation, but they failed to communicate or execute a clear care plan. It feels like they prioritized clearing her from their facility over ensuring her safety. 2. Monarch Landing's Role: * Monarch Landing accepted her transfer despite lacking the resources to care for someone in her condition. She was placed in a room without basic safety measures like bed alarms or guard rails. * Within hours of arriving, my mom was found face-up, naked, and unresponsive on the floor of her room, without her oxygen cannula. 3. Financial Incentives Over Care: * Skilled nursing facilities like Monarch Landing have financial incentives to accept patients like my mom under Medicare reimbursement programs. However, they are not required to prove they can meet the patient's specific needs, creating a dangerous gap in care. * CDH likely benefited financially by discharging my mom to a subacute facility rather than keeping her in the hospital to stabilize further or await the delivery of her prescribed Tyvaso therapy. Why This Matters: My family was misled by both institutions. We trusted that my mom would receive care focused on her recovery and dignity. Instead, she was sent into a situation where her needs were ignored, and she died in undignified and preventable circumstances. If your loved one is a patient at CDH or being considered for transfer to Monarch Landing: * Demand clarity about their care plan and condition. Don't allow vague assurances. * Question whether the receiving facility is equipped to meet their needs. Don't assume they are prepared. * Be aware of the financial incentives at play. Ask why a transfer is being recommended and whether it truly serves the patient's best interests. Families deserve better than this. My mom's life mattered, and I will continue to fight for transparency, accountability, and systemic change so no other family endures this pain. Sincerely, Joe G.

I am the step granddaughter of a patient recovering from open heart surgery. I have visited three…read moretimes, and also stopped by twice and was unable to find my family member. The staff, from my perspective as a visitor, seems friendly, but not eager to assist. I asked for help from both a orderly and a medical team member locating my grandpa and was basically told it wasn't their job to assist me. The lady up front has always been great at telling me what room he is in, but after that, you are on your own and basically screwed if you find the room empty, the dining area abandoned, and no one to ask. Grandpa did compliment the food, even saying it was "pretty tasty" which is like unheard of from him usually. He did manage to get a single occupancy room with the help of his son, however I don't know how common this is. The area the facility is located in is on a quiet residential street with a park across the street. If I had to recuperate after surgery, I wouldn't mind Alden. Four stars!

Terrible. The residents here act like zombies thanks to the CNAs drugging them up like they're…read moregetting roofied. The employees communicate as well as someone who is both blind and deaf; very poor. The place smells like straight shit and no new carpets are going to change that: it is like putting lipstick on a flea infested rat. Honestly, it may be better that way as a strand of the bubonic plague can break out and it can be contained by putting this miserable place to rest. Also the kitchen is absolutely filthy and dishes are cleaned with what looks and smells like sewage water. This place needs to be cleaned immediately and a new management should be instilled here ASAP.

They have the best physical and occupational therapist I have ever encountered. And you get therapy…read more6 days a week.

I never thought l'd be turning 30 years old while bed-ridden in an acute care facility. That…read moreunfortunately became a reality in 2023, after I was hit head-on by a wrong-way driver with dementia on I-39. I just wanted to take the time to recognize the staff at Thrive of Lisle, as they took great care of me. Shoutouts to CNA's Alan & Harrison; nurses Shirley, Mark and Gina. They are the best! Kellie from activities, Jerome and Sue are always roving the halls and engaging with residents. The positivity and enthusiasm of the staff is truly contagious, and made this long recovery journey easier for me. Therapists Susan, Ed, Keyenna and Tiffany have been helping me work towards my goal to be able to walk again and use my left arm. I love Thrive of Lisle, and the staff here. 2023 was easily the darkest time of my life. I nearly lost my life, and was not sure if I'd ever walk again, or be able to return to the career that I love. The staff at Thrive treated me like family. I can't tell you how much happiness and hope that CNA Alan, Nurse Shirley & Kellie brought into my life during this time. They are truly special people. I still come back to thrive and visit at least 4 times a year. It's rewarding for me to visit the current patients during activities time, as well as spreading positivity and encouragement. I also love seeing my extended family (the Thrive staff). My advice & words of wisdom for incoming patients and their families: * Advocate for yourself as the patient; if you're a relative; please advocate for your loved one. * Treat the staff with love & respect (I promise it'll come back to you ten-fold, and will be a much better experience for you & the staff this way.) * You might be shy at first, but take full advantage of the activities that Kellie puts together! From craft-making to group games; it's a fun time for everyone! (Even the patient's visitors are encouraged to participate). * It doesn't matter if you're bedridden, the staff will make sure to get you out to socialize, shower, or PT. You just need to communicate your needs to them early enough in the day. * Family: PLEASE don't underestimate the power of your visits. Frequent visits will greatly help your loved one as they strive to recover. I had at least 2 family members taking turns visiting me throughout each day. *Keep in mind, you ARE allowed to sit in on your loved one's physical therapy sessions. - Just ask the therapist as a courtesy* * Stay positive & Keep on thriving! Respectfully, Tim

Unfortunately, my Mum passed in June. The only thing I have to say is, if you can keep your loved…read moreones away from here, please do. My circumstances did not allow me to do that. During Mum's stay at this facility, an INCOMPETENT nurse Nana Owusua Conduah mistreated her on many levels. From being unprofessional, to lack of compassion, to being nosy (interfering in family/intimate matters), to the gossip, the drama, and the list goes on. Although, nurse Marie was caring and loving. Previous NP Michael was a blessing. During Mum's final days, Nana administered Dilaudid, without my (DPOA's) consent (going against the directed order). Matter a fact, over dosed her. Nor, did she inform me regarding my Mum's transition intentionally. I reported this to MGMT. Come to find out, the administrator (Ralph) is friends with her, hence he was the one who hired her. So, nothing was done. I appreciate Tina, the assistant administrator, who showed empathy and sympathy towards Mum. I would love to see, if MGMT will allow their loved ones to go through what Mum did. Nana doesn't prioritise patient safety or quality of care. During Mum's final days, Nana didn't maintain her integrity. What she did to Mum was not acceptable. If it was done to any of the management's loved ones, they wouldn't accept that! State needs to visit this facility on regular basis, so nurses like Nana don't just sit around making a dent in the chair, doing absolutely the bare minimum and neglecting patients. She is by far the laziest nurse, I've encountered in the history of nurses I've ever met. She presents herself to work in a dingy manner. No concept of infection prevention/control (i.e. poor hand hygiene, filthy uniform, gets her nappy hair done at the nurses's station, wears 10 rings, 25 bracelets, 50 anklets...etc), she's constantly on her cellphone, takes long naps, eats not just her, but the residents's food, disappears for hours claiming she's on her break, and gets upset if she has to actually do her job. The patient could be on fire/dead, but she won't care. The amount of things I've witnessed, during Mum's final chapter is mind boggling. I can only imagine what Mum went through during her course of stay here. She was too kind to share, since she didn't want to worry me. But after being there for a month, I have an idea. A nurse like Nana, should've been fired a long time ago. Instead, she is being supported by her friend in MGMT, considering the mistreatment of Mum, is absolutely wicked! Sometimes, you have to take matters in your own hands. Keep your loved ones far away from her!!!

WONDERFUL CARE AND ATTENTIVE STAFF. My father was admitted for skilled nursing services following a…read morehospitalization, and we couldn't be more grateful for the level of care he received. He had a range of complex health issues, and the staff was consistently attentive, responsive and compassionate in addressing all of his needs. A STANDOUT aspect of his care involved the use of a defibrillator vest, which required special handling and monitoring. The facility went above and beyond by ensuring his entire care team was properly trained on how to manage it BEFORE his admission. That level of preparation gave our family real peace of mind. We truly appreciate the dedication and professionalism of the staff.

Probably the nicest and most attentive people you will ever meet. They took such great care of my…read morewife and I will forever be in thier debt. Thank you all Kevin Lynch

My mother had to be placed suddenly at a facility and heard good reviews at Manor Care. So we…read moremoved her there from end of May till early December. The staff (nurses & CNA) that care for mom was great for the most part. I'm thankful for them. With mom's situation I had to take care of all her needs to admissions and care. The stress placed on my family dealing with the Administration staff was terrible. Lack of Communication, no calls returned or answers that were never received. Complains made and no calls returned to discuss. Quality of documentation was inaccurate and incomplete. Had issues because mom's physical therapy was discontinued too soon and had to appeal all the way up to the ALJ Judge. Would not recommend them for any length of time for rehab. We have moved mom and she is again receiving the services that were denied at Manor Care.

I worked in senior living for the last several years and I cannot say enough about AT Naperville…read more You can really tell they care deeply about their residents.

This is such a great facility for my mother. Staff is very caring and attentive. When my mother…read morewas not feeling well due to a new medication, Patricia went above and beyond (as she has many times) and made sure she was comfortable and able to sleep. She has developed a very caring relationship with her which I truly appreciate.

My father was here for a short time, recovering after a stroke…read more The facility is very clean and well laid out, and the covered parking nearby is very convenient. The grounds are beautifully kept, and the walking trails are lovely. The staff here is very caring and first rate. They really took time to keep us updated on progress and did so much to help our family. Even the chaplain took time to visit my dad regularly. We were able to attend one of the Sunday non-denominational church services, and the music and message were punctuated by the breath-taking chapel and stained glass window. My father's only complaint was the food, but he was on a very restricted diet. It certainly smelled great in the halls during meal times. I highly recommend this place.

Staff is hands down good. But the have stupid food policy. The food here is crappy. Rather than…read moregetting better you get sick. If you bring food from home. They can't warm it even if the patient is starving. Saying the food is contaminated. The management at Northwestern should serious look into it or people will start selecting Shirley ryan.

Did not have a good experience and was spoken to very disrespectfully for the psychiatrist. He did…read morenot treat my child the way I would expect my child to be treated by a Doctor and was very arrogant.The doctor was well aware of the complicated case and did not treat my son individually and was quick to hospitalize. His counselor was pretty good, however.

SunCloud-Naperville has been the best thing I could have done for myself. When I first walked in I…read morethought I might of made a mistake and didn't want to be there but after a few days of the staff and patients being incredibly supportive of where I was at and feeling in the moment it made me feel seen and heard. SunCloud provides an atmosphere that is safe and empathetic to all coming in. Never judgment, and you will always be asked what do you need in this moment if anything is bothering you. Staff is very professional and good with handling conflict whether it be between two patients or a patient having an issue with staff. They always handle difficult matters with grace and kindness. The staff values any feedback given by patients. Their actions always match their words. If you are thinking of going to SunCloud I highly recommend them to anyone who needs a safe place to land while dealing with a tough situation.

Tried to get assistance from the social worker and admissions director for my family member's care…read moreat their facility. Both staff blew our family off and could not be bothered. Very sad experience...... They didn't seem to know what they were doing and just didn't care. St. Patrick took the time and effort to care for my family member. God Bless Them.