I want to clarify a few things, because being called a liar and having my experience dismissed is…read moreextremely unprofessional and not acceptable. I have been to this salon three times. I continued to return specifically because I liked one particular hairdresser and had no complaints about her work. My review was never an attack on the stylists themselves . However, I did feel that the environment was unwelcoming at times, and after my third visit, I felt it was important to be honest about that experience. Part of my review included concerns that were shared with me by my sister, who no longer comes to this salon due to feeling uncomfortable and out of place. She explained to me that on multiple occasions she felt she was treated differently, received looks that made her feel she did not belong, and was consistently serviced last while other customers were taken first. She is not confrontational and chose not to address it herself, but her experience mattered to me, and that is why I mentioned it. Sharing someone's lived experience does not make me a liar. To say that dismissing someone's feelings or perspective as "insane" simply because it does not match your own is deeply concerning. You cannot prove or disprove how someone feels in a space, regardless of who else was present that day. Asking a stylist basic questions about management and tipping was not done maliciously. I was simply trying to understand the environment and leadership of the establishment something customers are allowed to be curious about. Unfortunately, your response has now answered those questions for me. I fully understand that this salon primarily serves children, and that delays can happen. My issue was not the eight-minute wait itself, but the lack of communication. Being left standing to the side without explanation while others are attended to naturally creates confusion and discomfort. A simple acknowledgment would have gone a long way. I acknowledge that I could have explained certain parts of my review more clearly, and I am doing so now. What I will not accept is being labeled dishonest or having my concerns minimized instead of addressed with professionalism. I am entitled to my opinion and my experience, just as other reviewers are. I returned for the skill of one stylist, but overall, I did not feel welcomed, and your public response has reinforced that feeling. This interaction alone has ensured that I will not be returning. I also find it concerning that, rather than seeking clarification or addressing the feedback constructively, your response publicly labels me dishonest and dismisses my experience outright. That approach reinforces the very concerns raised in my review. I stand by my review as an accurate reflection of my experience and perspective. I returned for one stylist's work, but overall did not feel welcomed. Your response has confirmed my decision not to return. You repeatedly reference having "proof" related to timestamps, payment times, and the absence of walk-ins. Those details do not invalidate or disprove the concerns raised in my review. Customer experiences are not limited to transaction records or scheduling data. Feelings of being overlooked, excluded, or treated differently are subjective and cannot be disproven through receipts, timestamps, or internal records. I apologize if my original review was not clear enough in explaining these concerns. I hope this response clarifies my experience and perspective.

Welcoming always. Great staff, always attentive and patient!. My kids will never go anywhere else.read more

Wonderful people helping us look beautiful. Always a bit of…read moresunshine added to the experience.

Always a solid cut and color. Great music and Halloween decorations. Good value…read more Staff is always great. I'll be a lifelong customer.

Quality master stylist. No upsell here. So glad I found her. Actually answers phone live!read more

I came to get a hair cut by Pamela,and she showed great customer service and was very sweet to…read moreme,and made sure I was happy with my hair cut before I left.Thank u

Fanny is an excellent stylist! She took great care to get my cut just the way I wanted. It is clear…read moreshe is very skilled in her profession, and I highly recommend her for anyone wanting friendly and quality service.

Sylvia is amazing. She's been trimming my hair for a few years now, and she always does an…read moreexcellent job. I have very tightly curled hair, and she handles it with ease. I've never felt like she cut too much, and I always receive compliments on how healthy my hair looks after a fresh trim. She's also very thoughtful about making sure I'm comfortable with how much needs to be cut before she starts.

I have been going to Betie even before she opened her own shop. She is wonderful. I would highly…read morerecommend her!

I've been coming to this salon for a couple years now. Betie has done a brazillan blowout for me…read morethat it seemed to last almost 8months which is amazing!! Lillian has done a couple haircuts for me and I've always been so happy with my cuts. She does exactly what I asked and doesn't over do the length. Tegan has done my color, Brazilian blow out and cuts. She does an amazing job every single time. I get compliments often on how perfectly blended my balayage. All these women are so down to earth and totally talented. You can trust any of them with any service.

From what I saw while sitting in shop watching her do another person's hair, she did a good job. I…read morecan tell she has good experience because her own hair is beautiful well taken of I was there to make an appointment. I had to re-schedule the appointment though. However, the cost of getting your hair done there by Bri is a bit pricey-but well worth it!

Bri did my daughters hair and I was more than pleased with the results. She was very professional…read morefrom the beginning of the process all of the way until the end. She made my daughter feel at ease, thereby making the experience even greater. I would recommend her for all of your styling needs.

I wish I could give 10 stars. This was my first time here and it will definitely not be my last…read more Alma cut my hair today. She was so sweet and listened to all my concerns. I have alopecia so I'm always self conscious about going to salons but she put me at ease right away. My hair was so damaged from a previous salon but she brought it back to life. She gave me great tips on how to rejuvenate my curls. I would highly recommend them and will definitely go back. P.S.: They also have a cute shop downstairs and a nail salon.

Edna the owner of the salon did my hair. She did a fantastic job. I needed a touch up and she got…read moremy color match exact. From the moment I stepped in the salon I felt very welcome. The salon has a warm feel. I can't describe it. You have to experience it for yourself. Edna and I shared stories and at the end of my color and cut I felt like a new person. She is a very smart mom and knows her talent is in hair. You will not be disappointed so do yourself a favor and check out the salon.

Richie is the best barber in the world! He is also a very nice, fun conversationalist with an…read moreencyclopedic knowledge of music. And..., his prices are more than fair, so don't hesitate to get your hair cut at Final Cut Studio!

Richie's a great guy and even better barber! Great haircuts every time. He loves Chicago sports and…read moreChicago music. Check him out!