Mills Pest Management has been to our house twice now…read more Once for rodent removal, and then for ants/insects. Immediately happy with their rates and the reviews regarding their service and quality as they were available on the weekend, which made it easier for us to accommodate and be around in case. The value comes at the immediate resolution you get as you'll see results within a day. For the rodent care, they revisited the house to check the traps for a couple of weeks after first service and for the ants, came back when I called and informed them I had a small resurgence of those pesky critters. 10/10 all around from reception on the phone to meeting the techs in person.

I love this service! We had so many ants and spiders in our house that it got to the point where we…read morecouldn't leave any food out anywhere without finding a trail of ants all over it. The first initial service didn't really help, but when I informed Mills about it they came back and even offered to spray the inside of the house, which did the trick. Honestly we were sold, and I love having the routine service on the property -- we haven't had any problems since. Kevin the owner really cares, and our tech Wyatt is amazing and highly recommended. For the money they charge it is completely worth it. If you need any sort of pest management, these guys are the ones for you.

In February we had a pest problem (roaches). It was a new and an experience I didn't want to deal…read morewith. However, Randy and his team were great. They were thorough, available for any questions, and followed through. Each person that came to assist was knowledgeable and helpful. Thank you again for helping us be pest free.

I contacted Get ur Done Termite for one of my out-of-town clients who needed both a section one and…read moretwo clearance and a potential tenting of his residence in Winnetka. This company was Johnny on the spot and communicated back-and-forth between him and I so we knew everything that was going on, explaining to us the different types of termites we were dealing with, and what tenting the residence would cost. The tenting was lower than any of the other places I checked, so we are moving forward if you are trying to choose look no further. You won't find a better, Customer Service!

Mosquitoes are SO BAD now, and I am From Florida!! I can't believe it, every time my kids stepped…read moreoutside they would come back in with 10+ bites! Thanks to google and yelp I found homeshield and called them for help specifically with mosquitoes. I was able to set up monthly service quickly and they set to work putting traps out and treating the property. I am two months in and so far it has definitely helped. Sergio is our technician and has been extremely fast and efficient with my yard and switching the containers out to kill these pests! I love that everything is automated with this company as well, I get a notice when they are coming, treat the area, and have left. My last place it was really random and hard to tell, so I appreciate the communication!

I'll start off by saying that I have never left a bad review. My experience with HomeShield has…read morebeen the worst experience I've ever had dealing with a company. I can honestly not comprehend how they have such a high rating other than the fact they beg for reviews after each service. First the good: They respond quickly, have low upfront fees, and if you push them a little they'll discount. They'll also get out to your house for the fist service within a few days. The general treatment definitely works (though I don't think the mosquito one does). I loved all of that and it's why I chose to work with them. Also, their phone customer support reps are nice. That's about where it stops. The bad: I signed up for both the monthly mosquito service, and the quarterly general service. I was told the rep that would come out would walk me through the service, look for areas where mosquito breeding sites could be etc. That didn't happen. I had explicitly asked for the inside of the garages to be the main area of focus, but I don't think the reps read the notes because I had to come out and remind him when he was about to leave (more on this later). He had also forgot to bring the mosquito trap so he said he would come back the next week to bring it. Not a big deal. A week went by and nothing, two weeks, then three... I had to call to remind them this was happening, and then the rep came by to drop it off. Two weeks later my next treatment was due, and no one came. I figured someone would call me, and as I'm busy I didn't get a chance to call them until it was almost the end of the month. It had been roughly 8 weeks between services. Their email customer support was no help, so I finally called the customer support line and they were very pleasant and apologetic, and said someone would be out ASAP and offered me a refund. Finally the rep came the last day of the month. I thought ok great we're back on track. I then noticed I got charged again a few days later, but it had been 8 weeks between services, so I emailed again. I was told that because they actually made it out on the last day of the month I would not get a refund. Also, on this visit, I asked the rep to stop spraying for a sec so I could move my car to the front of the house and load up my baby. He says ok and I move the car. A few minutes later, as I'm loading up the baby, he appears 5 feet from me and starts spraying. It was unbelievable. Then, guess who DIDN'T SHOW UP AT ALL for the next month? They blamed it on scheduling errors once again. That was the end for me, I called to cancel, and was able to cancel my mosquito treatment, but they said if I cancel the general quarterly treatment I would incur a fee. I was upset because I would have loved nothing more than to never have to talk to anyone from this company ever again. But the phone customer support person apologized and said everything would be fine from now on. I said ok and let him know that I did not want the same rep to come, and that the most important part was in and around the garage. He noted it for the next rep. They came for their service but I wasn't home to meet them. I then started noticing more spiders in/around the garage, and looked at the cameras. The other rep did not go in the garage (he must have been wondering why there were two open garages with the cars pulled out), and in fact did not even go to the back part of my backyard. I'm honestly exhausted from having to communicate with this company. They have not done one thing right the entire time I've worked with them and their email support is not good. They think its ok to charge you every month even when they don't come for basically 2 months. RUN AWAY and find another company.

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

Ryan came out today for our first pest control treatment, and WOW! He did an outstanding job! He…read morearrived on time, was very professional and friendly, and got right to work. We are a church with three buildings, and Ryan was incredibly thorough. He removed spider webs throughout the property, sprayed the grounds, and treated problem areas. Before getting started, he took the time to meet with me and explain what he would be doing. Afterward, he followed up to let me know what had been completed. Great communication, attention to detail, and excellent customer service from start to finish. We couldn't be happier with our first experience. Thank you, Ryan, for a job well done!

This review is specifically for the inspection Ralph performed for us today. Ralph did an excellent…read moreand thorough inspection of our home for both drywood and subterranean termites. He helped identify a subterranean termite issue that we apparently had for years without knowing about it. Definitely not the news we wanted, but the news we needed, thanks to Ralph. He was knowledgeable, patient, and took the time to answer all of my questions and concerns. His customer service was excellent throughout the entire process. Thank you to La Canada Pest Control and especially Ralph for the professionalism and thorough work.

We have had Dewey Pest Control for several years. It is so far above any other Pest Control…read moreCompanies my friends have. Oscar is great! I can always count on him calling me to schedule every other month to cleanse our property of unwanted critters. He always shows up when he says he will. The few times we have had an ant infestation he has come back to respray a heavier dose to rid us of them. Look no further, you need to call Dewey Pest Control.

Jose helped me with my termite problem and he was so nice and so professional! Everything is much…read morebetter now and I really appreciated everything he did to help.

When I moved into my new home, I found the outside of the house was littered with all sorts of…read morespiders, including brown widows. I also noticed there were a lot of droppings, which turned out to be rat feces. After contacting multiple pest control vendors in order to take care of the pest infestations, I found Pasadena Pest Control to be the most transparent in pricing, as well as one of the most detailed on what exactly each type of service would consist of. Looking at their website, I had a feeling this company would probably provide excellent services, as it is well laid out and full of information. It includes general information on pests and of course the services they provide to combat them. I opted for their insect service, as well as their rodent service. Karrie did and has been doing a great job communicating with me and scheduling my services. Erik who's been the one conducting the pest control service itself, has been great and has been doing an awesome job. For the rodent service(s), he pointed to and showed me vulnerable spots around my home (including going on the roof) that could lead to a rodent intrusion. After his inspection, he provided a comprehensive and detailed report on what would need to be done to eliminate the infestation. As for the insect service, he also didn't mind answering many of my questions on what I can do myself to help prevent or at least mitigate future infestations. After a few weeks, I've noticed much less rat droppings. One spot that had the biggest rat feces has none after his service. I also haven't seen a brown widow since he sprayed the exterior of my home. And finally, every crawling insect I've seen inside my home since the spraying has been found dead, which means the spray is working. I highly recommend Pasadena Pest Control if you're looking for a pest control service. Thank you Pasadena Pest!

1 Star I had a very…read moredisappointing experience with this company. I was charged without being clearly informed of the cost or authorizing the charge beforehand. Good businesses communicate pricing upfront and obtain customer approval before billing. After disputing the charge, I was threatened with having the account reported to collections and negatively affecting my credit. I also had concerns about whether the service was actually performed as claimed. Because of these concerns, I filed a complaint and requested documentation showing the work that was completed. I believe customers deserve transparency, clear communication, and proof of services before being billed. Based on my experience, I would not recommend this company.

I have been extremely impressed with this company, especially their termite inspector, Byron…read more Initially, I reached out to several companies for quotes, but when Byron arrived, it was immediately clear that he was knowledgeable and experienced. He did an excellent job explaining the situation, outlining the necessary steps, and helping me understand the process. After speaking with him, I felt confident moving forward with their quote for termite treatment and tenting of my garage. What impressed me most, however, was Byron's outstanding communication and dedication throughout the entire process. He consistently kept me informed, attended all the meetings before his crew arrived, and even went to my neighbor's house to help remove items in preparation for the tenting. Although the tent removal is scheduled for tomorrow, I am so confident in the quality of their service that I wanted to share my experience ahead of time. I highly recommend this company to anyone in need of termite services. Byron has been exceptional from start to finish, and his professionalism, knowledge, and commitment to customer satisfaction truly set him apart!

I had the pleasure of meeting Kevin today..He was very professional and courteous. After treating…read moremy backyard ,He gave me some great tips on how to maintain my home and my pets free of fleas...Thanks again Kevin...

Mike and the team showed up as requested to determine what type of droppings were found on the…read moreproperty. He didn't want to speculate. They inspected the area and determined that the droppings were from crickets, not termites. The inspection was free, and the advice was invaluable. Mike and the team were timely, easy to communicate with, and offered to inspect the property free of charge when others were leery or wanted to make sure they got paid. Thanks, Mike and team.

Lined up 3 inspections per HOA request after we discovered termites and they were one of them. It…read morewas free so I wouldn't expect anything super thorough but it was pretty mediocre, they looked at a couple spots without any close inspection, said I had dry and subterranean termites and would send a quote and left. All said probably 3 minutes in and out. The subsequent two inspectors disputed having subterranean termites and they did much more thorough inspections. Seemed like they just wanted to get in and out, wouldn't trust the work quality after that.