I am extremely disappointed with my entire experience. If you value your time and want a quality job done, I strongly suggest you take your business elsewhere. I brought 2 dresses in on 9/16 for an upcoming wedding. One needed to be hemmed the other needed about a 10 inch long straight line sewn to prevent a wardrobe malfunction in a halter style top. I was told that both garments would be ready on 9/30 and that it would cost $60. Okay. I arrive on 9/30 in the morning. Jennifer looks at me asks if I am here to pick up the 2 dresses. I reply that I am. She keeps telling me that she is sorry but they aren't done, she keeps showing me a bridesmaid dress that she is working on and complains that she has too many weddings to sew for and asks me to come back later that day at 1 PM to pick up my dresses. I inform her that I can't due to previous commitments and mentioned that I don't want her rushing because I want a nice job done. Jennifer tells me to come back on Tuesday and assures me they will be ready. I agree and tell Jennifer that I will be there early Tuesday morning. Tuesday morning arrives, I go there for 9:30 AM. The hours on the door state it is supposed to open at 9AM. It is closed. No signs of life whatsoever. I call the phone number to try to find out what is going on. No answer, answering machine, just nothing. As I am calling, an elderly gentleman arrived trying to pick up his garments. He just shrugged his shoulders, rolled his eyes and walked off. I went to do some shopping in the area figuring that perhaps she was running late. After completing my shopping, I returned at 11:15 AM to try to get the dresses. Still no signs of life and nobody answering the phone. After running more errands, I call at 12:30 PM to see if Jennifer has arrived. She finally picks up. I ask if she is at the shop. She explains that she had some problems this morning but she is now there and will be there until 4 PM. I tell her I'll be right down to get my dresses. I arrive at 1PM. I look at the counter and my dress is in a pile, with a bunch of pins in it and scissors next to it. My daughters dress is hanging nearby, pins in it. Obviously not completed. She sees me and starts apologizing, telling me they will be ready in a couple of hours or maybe I could come back tomorrow??? I told her that I was extremely frustrated because this was my 4th trip to try to get my clothes. Jennifer corrected me and says you mean second. I give her the rundown of my 4 attempts to get the dresses. Jennifer then explains to me that she got stuck at Kohl's. They had some really great sales and she starts to show me some of her great finds. She says sorry again and then let's out a burp. I explained that I was very upset because I needed to get the garments today since my schedule for the rest of the week is booked up and now she would in fact be doing the rush job that I didn't want three days prior. Jennifer says to come back in 2 hours. It will be fine. She isn't rushing. I agree because she has my dress, in a pile, pinned and who else am I going to get this late in the game? I come with my daughter so we can make sure everything is set before we go. My daughter tries on her dress. Jennifer had only sewn a 1 inch line in the middle of the area that needed to be sewn which left 2 weird looking pockets. I look at the hem on my dress. The stitching and cutting is janky at best. Jennifer hand stitches the rest of the 10 inch line that we originally needed to prevent the wardrobe malfunction. My daughter tries the dress on again. It will do. I ask how much I owe. Jennifer informs me that she will only charge me $50. I pay, take my dresses and go. Although I appreciate that she made an attempt at making things right with the discount; I feel it was too little, too late. Customers shouldn't feel as if their time is of no value. I haven't been that angry, irked, annoyed, disappointed in years. If I were a cartoon character I'm sure steam would have come out of my ears especially when she burped at me. I am attaching photos of the stitching so you can see what I mean about the shoddy work. read more