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Jem Strings

5.0 (6 reviews)

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2 years ago

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Jem K.

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2 months ago

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Jem K.

Thanks, Trevor!!

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2 years ago

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Jem K.

Thanks so much, Jud!!

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3 years ago

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Jem K.

Thank you, Travis! Happy to help out whenever I can.

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1 year ago

Jem was super easy to work with and it was super convenient to set up a time for drop off and pick up!

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Jem K.

Thanks so much, Diana!

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2 years ago

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Jem K.

Thank you, Dave!!

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DICK'S Sporting Goods - Thanks Shelby Arenas at dicks sporting goods in Pasadena ca

DICK'S Sporting Goods

(278 reviews)

$$

My wife and I stopped by Dick's today, browsing through several different departments…read more We hadn't planned to make any purchases, however when walking through the sneaker department, we were approached by a sales representative, Dylan, who greeted us with a very friendly smile. He asked whether we were looking for anything in particular and immediately offered to assist. My wife explained that we were just browsing, but also said that we might be interested in a lite weight sneaker for me. Dylan explained that there were several good options in different brands and offered to assist. He was so nice and helpful that we agreed to see what's available. Long story short, Dylan took the time to show us several different brands and types, then worked with us on size, width, styles and colors. We inquired about the availability of Velcro as opposed to standard laces. In response he showed us a special shoe lace that quickly secures a sneaker with minimal effort. Dick's has such a wide ranging selection of sneakers which had previously discouraged us from taking time to sort through all of the many options. If not for Dylan's friendly and professional assistance this would likely have been just another fast pass through the department. We very much appreciated his assistance without a hard sell or feeling any pressure to make a final decision or immediate purchase. We purchased New Balance sneakers, Lock Laces and a tee shirt. Date: 12/7/25, 3:36PM, Store: 932 Trans: 9702 Frankly, this was equal to the best customer service that we've experienced anywhere we shop. Will return to shop for my wife's sneakers shortly.

I tried to give Dick's Sporting Goods the benefit of the doubt, but their customer service is…read moreterrible. I asked an employee for help finding an MLB baseball, and he rudely just pointed over there before going back to what he was doing. I was still completely lost on where to find the item, so I decided to leave. I ended up buying the baseball at Big 5 instead, where the customer service was excellent. I'm not going back. I would prefer to go anywhere else.

Jem Strings - tennis - Updated May 2026

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