Unfortunately replaced my roof with them in 2016. They didn't replace the plywood so til this day my roof is wavy. First rain my kitchen ceiling flooded. They fixed it. Second rain the ceiling in a bedroom closet flooded. This time they were only willing to split the cost. $700 out of my pocket! I have this all documented. I wish I had an option of giving them no stars. read more

Thanks for the great experience. Everything on time as it was promised, quote, commencement of work & completion. A great crew that exceeded expectation was a pleasure. I would recommend JEM any time. read more

Since posting reviews on BBB etc I received an angry phone call from this company wanting to know why they were seeing bad reviews - to which I said it was rather obvious in black and white in my reviews that they have not fulfilled their promises or quality of work and five months after roof installation I'm still seeing shingles falling off my roof and flapping in the wind and am certain further damage such as leaks will soon occur because of the negligence - I was told yet again that a file was filed with Owens Corning and what more can they be expected to do - to which I replied whatever it takes I expect you to do whatever it takes to correct this situation which is what I was promised as their after job guarantee of their products and if they sold me a faulty product that's not my problem it's theirs - to which they said they would be uncomfortable replacing my entire roof with all of these negative reviews! I replied that by all means when the problem is corrected and they follow through on their promises of quality work I would GLADLY give them a glowing review - I am further shocked that rather than doing whatever it would take to fix this problem that instead I am confronted with an angry phone call and what do you expect me to do attitude! I will be waiting patiently to see if they actually fulfill their obligations or if I will need to take further action to ensure they do. I believe the character and integrity of this company has been displayed well enough by their actions or lack of actions and negative attitude towards my honesty in displaying their behavior. This is not how a reputable company conducts business. read more