The staff here is extremely nice and helpful. They are very helpful and thorough with the glasses…read moreand contact process. I highly recommend

Blake Williams is an awesome optometrist but as far as the entire business, buyer beware! They…read more bill your insurance incorrectly so they will be paid in full whatever they choose to bill you for. This practice is known as balance billing or double dipping. There are laws against this unethical act. Providers are contracted to certain charges according to the insured plan. They do not bill your insurance correctly so you end up with a denial from your insurance that they expect you to just pay, no questions asked. Well not this girl I ask a lot of questions and don't stop with a simple "It's your insurance". My insurance company explained in detail what my coverage was and what I should have been charged. Unless you have disposable money I would never buy glasses there. Horrible business ethics!

Awesome PEOPLE Awesome SERVICE. They never fail to do everything they need to do to take of the…read morecustomer.

My husband went to this doctor. The office tried to collect more money after we left and the…read moreprescription for his glasses is off. He just attempted to buy contacts from another eye doctor and the prescription from Wacasey is horrible. He had blurry vision. We do not recommend this eye doctor.

Free eye checks so I stop in frequently to get my glasses adjusted and cleaned. I mean I'm already…read moreat WalMart for other reasons so I might as well, plus the girls who work in there are cuties and super friendly

I chose Walmart Vision on Loop 281 because of convenience, but I will return again and again…read morebecause the employee who helped me was such a delight. Mayra was not only extremely personable, she checked Medicare and found that I could file my new glasses with Medicare-- and saved some money. I was quite comfortable in the relaxed, friendly atmosphere until management decided to call an employee to task for a really minor infraction while I was sitting there. The manager did not get up and come over to tell the employee quietly that she'd made an error. She berated her in front of everyone. I was impressed with how that employee shook it off and continued to smile, because I was still annoyed hours later. But my experience with Mayra outweighed everything else so I'm still giving 5 stars. Also, the other two employees were friendly as well, and smiled often. It was just the manager that made me feel ill at ease.

Don't waste your money here. Way too expensive for an inferior pair of glasses. I told the doctor I…read moreneeded a prescription for bifocals including use for working on a computer, instead I got a script for reading close-up. The office staff was useless and unwilling to help find frames frames, which broke after 4 months

I will say got into my appointment a bit early. Did all my test and the young lady did a good job…read more Dr. Jones was very nice and pleasant. I really liked him, very personable. The one downside to the visit was "checking out". Had to wait too long to pay my $29.00 fee. Why can't the people who check you in, check you out? All three "check out" people had folks looking at glasses. I didn't need glasses, I just wanted to pay my bill and leave. Work on that process guys

They did not have a trial pair of the multi-focal contact lenses I was prescribed during my exam so…read moreI was given a distance only pair to wear until my prescription came in. Because of this, it wasn't possible to know that the prescription wasn't right for me until I opened the new box and used a pair. When I called to tell them my eyes were really strained and that text was blurry, they told me to come back in for another exam. I had a different doctor and a different and better prescription. They are charging me for the new contacts because the other box with the incorrect prescription was opened. Even though they never gave me the correct trial pair! I will never go back! I have to pay for their mistake.

Submitting this review because of some of the bad ones I saw prior to going in. I went in there…read morethis am around 9am. I was greeted right away, Day helped me. She was extremely helpful, took time to find the right fitting frames for me and I was out of there in about 15-20min with the two frames I chose for around $150 for both including the prescription (which I already had). I came back around 12:30 and they were ready to go. Couldn't believe how quick the turn around was and the service was great. I will definitely come back.

The endless unwanted text messages and phone calls far cross the line from simple marketing to…read moredownright harassment. I will NEVER return and will share my experience with all that will listen.

Tiffany was gentle and helpful. Really like Dr Marsh. The staff is professional and friendlyread more

I called about a month ago to make an appointment for me and my spouse. When asked about insurance,…read moreI told them there is no change. Appointment was made for today for medical (spouse is diabetic) and routine visit next week for both of us. On today we get there and are told they don't take my insurance. She looks and sees it's the same as last year but is still adamant that they don't take the insurance (BCBS). We leave and I call my insurance to verify the information and I am told that they are in network with the insurance. I call back to inform them and the GIRL hangs up on me. It wasn't an accidental hang up as they have NOT called back. I wasn't rude, just wanted them to go back to check. Let me add that we do not live locally so a waste of time and gas...

If you enjoy having your time wasted, then this is the place for you. My appt. was 9:30 which…read moreshould have been before any backlog. Filling out paperwork took 5 minutes or less. Wait 15 minutes. Had two quick eye exams maybe 5-7 minutes long. Wait, and wait some more. Finally at 10:15 I went out and asked why I was still waiting when my appointment was for 9:30. Was told one of the doctors was on his way. I asked why wouldn't you let me know? She started crying and walked out. The other two guys at the desk looked straight ahead and would not acknowledge me. I asked one if them if they thought the woman was going to try to find out how much longer I would have to wait or did she just walk out on me. He stated that he didn't believe that she had any intention of coming back out anytime soon. Neither he nor the other guy at the front asked me if I wanted to reschedule. Of course when a person is already stewing at been treated that way, of course I would not have rescheduled. I had to walk out with no apologies from anyone. The thing is, it's all ok to waist other peoples time, but none of those employees or doctors would have wanted to be treated that way. I have been going to the Diagnostic Clinic for over 20 years - a very busy place. I have never had to wait for a doctor's appt. as long as I did today. In fact they have signs that say if you have waited more than 15 minutes long to let the desk know. All three employees working the front desk were young and obviously never taught manners. The man who did the short eye exams was courteous, but did he really not know that I would have to sit and wait for awhile? About the business information is a lie. Their customer service is bad.

I like the Dr ,but, wait times way too long, 1 hour in lobby and 30 mins waiting for Dr. No eye…read moreappt shout take 2 hours.

Never, ever again. Sent my son there because they were a "preferred provider" in our insurance PPO…read morenetwork. I was charged $222.00 for a contact eye exam/"fitting". I pay $130 for same (contact eye exam & fitting" down the road. Yelled about the excessive fees and was given a supposed credit on account. Son went back and credit was no longer on account. They have lost my trust. Will not do business with ever again.

I made an appointment for my daughter for glasses and contacts. About 20 minutes prior to her…read moreappointment, I was notified that the doctor did not show up and we would need to reschedule. It was highly unprofessional to cancel as late as they did, but I understand life happens and was willing to give them another chance. I was (unknowingly) rescheduled for a day that a doctor is only available virtually, which meant my daughter wouldn't be able to get contacts since it's her first time for those. Had they verified what kind of appointment was needed, this could have been avoided. I was told to reschedule for another day and when I told the receptionist that I was out of town that day, she shrugged her shoulders and said that's when the dr is in. They also told me my insurance was not accepted, but when I verified through my insurance, I was told that establishment DID accept my insurance! This business does not value the customer, which is made clear by the apathetic attitude and unwillingness to meet the minimum standard.

I was getting an eye exam and the lady that was doing my exam was very rude and acted annoye.read more