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Eyeglass World

3.0 (10 reviews)
Open • 9:00 am - 7:00 pm

Services - Eyeglass World

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Eyeglass World Photos

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20/20 iCare Longview - Doctor who we had an appointment with!

20/20 iCare Longview

(3 reviews)

I called about a month ago to make an appointment for me and my spouse. When asked about insurance,…read moreI told them there is no change. Appointment was made for today for medical (spouse is diabetic) and routine visit next week for both of us. On today we get there and are told they don't take my insurance. She looks and sees it's the same as last year but is still adamant that they don't take the insurance (BCBS). We leave and I call my insurance to verify the information and I am told that they are in network with the insurance. I call back to inform them and the GIRL hangs up on me. It wasn't an accidental hang up as they have NOT called back. I wasn't rude, just wanted them to go back to check. Let me add that we do not live locally so a waste of time and gas...

If you enjoy having your time wasted, then this is the place for you. My appt. was 9:30 which…read moreshould have been before any backlog. Filling out paperwork took 5 minutes or less. Wait 15 minutes. Had two quick eye exams maybe 5-7 minutes long. Wait, and wait some more. Finally at 10:15 I went out and asked why I was still waiting when my appointment was for 9:30. Was told one of the doctors was on his way. I asked why wouldn't you let me know? She started crying and walked out. The other two guys at the desk looked straight ahead and would not acknowledge me. I asked one if them if they thought the woman was going to try to find out how much longer I would have to wait or did she just walk out on me. He stated that he didn't believe that she had any intention of coming back out anytime soon. Neither he nor the other guy at the front asked me if I wanted to reschedule. Of course when a person is already stewing at been treated that way, of course I would not have rescheduled. I had to walk out with no apologies from anyone. The thing is, it's all ok to waist other peoples time, but none of those employees or doctors would have wanted to be treated that way. I have been going to the Diagnostic Clinic for over 20 years - a very busy place. I have never had to wait for a doctor's appt. as long as I did today. In fact they have signs that say if you have waited more than 15 minutes long to let the desk know. All three employees working the front desk were young and obviously never taught manners. The man who did the short eye exams was courteous, but did he really not know that I would have to sit and wait for awhile? About the business information is a lie. Their customer service is bad.

Eyeglass World - optometrists - Updated May 2026

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