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20/20 iCare Longview

1.3 (3 reviews)
Closed • 9:00 am - 2:00 pm

Services - 20/20 iCare Longview

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

20/20 iCare Longview Photos

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Walgreens

Walgreens

(9 reviews)

$

Terrible service at this location (511 E Marshall Avenue, Longview, Texas). I arrived at 1pm to a…read morepacked drive thru, which is normal since they are right by a local hospital. Waited in line for half an hour. When I finally got up to the window the woman pulled down the shade and told me they were closing for lunch since it was 1:30. First, it was not 1:30 yet (my phone showed 1:28), and second you should take care of those waiting before you close for lunch. I pointed out to her that I had been waiting in line for half an hour. She just repeated her statement and left. I pulled around, went inside to speak with the manager about the poor customer service I just received. There was nobody at the front of the store. Ended up having to go to the photo center. The only person who had good customer service apologized and went to get a manager. She came back with a man who I am not sure was the manager since his tag only had a name. No help on his part either, as he just said they go to lunch at 1:30 and they had no control over the pharmacy. I asked how he would feel if he waited in line for half an hour and had that happen. He responded he would probably be mad too. I asked if there was someone above him I could speak with. He gave me the 1800 Walgreens number. I called the number and was placed on hold by the automated system. After waiting for 50 minutes to speak with someone it disconnected my call. Been a customer at this location since it opened. This is not the first time I have received this low level of customer service at this location, but this will be the last time as I will take my business elsewhere. Doubt Walgreens even cares since this is the level of customer service they seem to be OK with. Just terrible at every level.

Kilgore Walgreens pharmacy is the worst I have experienced in my many years of dealing with being a…read moreWalgreens client. My doctors have had to repeatedly call them with scripts for which they say they did not receive. I put in for refills days before I am out and they will still have me go days without medication before having it ready. Inexcusable for an organ transplant recipient patient! I don't know if the problem lies with management or what, but I know of a number of clients switching pharmacies because of their poor practices.

The Home & Garden Center

The Home & Garden Center

(8 reviews)

$$

Great store, very friendly and helpful staff, kid friendly, and very nice selection of plants…read more Inventory was priced well.

I went to them in fall wanting a fast growing tree to put in my front yard. They didn't have much…read moreto choose from and I should have left then. But a sales lady showed me a magnolia tree where one side had been cut off. It looked strange, but I was assured it had only been damaged in transport and would fill out get new branches soon. They're the experts, so I bought it. A man, I assume was the owner, started yelling at the sales lady saying she left her walkie in the bathroom and he was trying to get ahold of her. She had other customers who wanted to buy more than a tree! He said this in front of me, like I didn't matter!! RUDE! By the end of spring one side of the tree still had no leaves or branches, the other side looked like a few branches had died. I called and they gave me the lady who sold me the tree. She said to cut the dead branches off and it would be fine. I did and a few weeks later more branches would snap off. I called again and was told I must have planted it too deep. I took photos for them, it was planted right, must be too much water, or not enough water, or the soil wasn't good enough. They wouldn't ever admit they sold me a sickly tree that they knew there was something wrong with it. Fast forward a few years, their news letter says if you have questions just ask. So I emailed asking questions about mulch, how to prevent weeds over winter and the best time to fertilize. Danny emailed back and said he would call. I have the Home & Garden's ID on my phone but never got a call from them. I called them a week later asking for Danny and said he was going to call me. A girl said he was with a customer, but she would give him the message and have him call me. It's now been two months since he said he would call and hasn't. So I think their communication is terrible, they don't seem to care if they sell their customers bad plants, a lot of their plants are cheaper at Home Depot or Lowes and they yell and humiliate their employees in front of customers like they should be grateful they even have jobs. No way could I ever recommended The Home & Garden center to anyone.

20/20 iCare Longview - optometrists - Updated May 2026

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