This is long because I'm annoyed.
Was looking forward to having lower blepharoplasty done and the consult with him went very well, however everything after that was a mess. I chose him because he's one of the few who will do it under local anesthesia. I'm not sure if it was because his surgical coordinator then went on vacation for a little while, but nothing was followed through on then and I had to repeatedly call to follow up. He prescribed Valium and the office told me the instructions would be on the bottle. When I picked it up, all it said was 'take as directed.' I called the office and the girl told me to take it in the car while driving in. This didn't sound correct to me, and Dr. Schiller confirmed in the hospital the day I was to have the procedure it is it be taken half an hour before the scheduled procedure. I took it about an hour before the procedure and the nurse saw me - I am aware that is a big issue since they aren't sure what it exactly it since it's coming from outside and not prescribed through the hospital. Plus now being impaired, I wasn't able to sign a consent form. Dr. Schiller then arrived to talk with me prior to the surgery and he said they couldn't go through with it since I took the Valium and we would need to reschedule. I said his office screwed up because there were no instructions on the bottle. I guess he didn't like that because then he said that he now is apprehensive to do the surgery because 'you won't be happy with the results,' yet never once did I say I was looking for perfection or even really talk about what the after results would mean to me. To me, he just didn't like me questioning how his office staff screwed up.
This would also not have been my first cosmetic surgery and there were no pre-op instructions. The other surgeries I had by 2 other surgeons, I was provided some sort of pre-op paperwork. I was very in the dark with what to expect/prepare for this one. read more