I called multiple times over the course of a year to schedule an appointment for laser hair removal from a package I purchased. The first time I called, I was told the girl that I always saw, Jen, no longer worked there and they did not have someone new just yet. I asked if these sessions expired and was assured, they did not. I called back 2 months later to reschedule and was able to make an appointment, but the office manager called me back the next day telling me they needed to reschedule. Because the new time didn't work with my schedule, I said I would have to call back when I had more availability.
I called the Clark office in February of 2026 to schedule the laser hair removal appointment, using a session for a package I had paid a significant amount of money for and was told they no longer do laser hair removal in their office. I was told I would have to call NY Bariatric Group.
I asked the office manager for an e-mail of my records. She told me NY Bariatric Group "took their computers" so they didn't have access to any of my information. This was bizarre and quite honestly, unsettling. I spent thousands of dollars at the office between fat burning sessions, hydra facials, and full body laser hair removal and they had no record of that?
I called NY Bariatric and told them that Nihalani basically told me this was their issue to fix and they had no idea what I was talking about. At this point, I am going back and forth between Nihalani and NY Bariatric Group, trying to get someone to refund me the money owed, for the sessions I lost. No one has helped me. The Nihalani office manager instead offered me to come in for Cool Sculpting and told me she was trying to help me.
I want to say, Nicole, who worked at the front desk, and Jen, who used to do the laser hair removal were absolute sweethearts. They were so friendly, welcoming, knowledgeable, and accommodating. The office in Clark is clean and I was always happy with the services I purchased. This is not meant to bash a company, but rather get someone's attention to listen to me as a customer and give me back what I deserve, which is a large chunk of money. My next steps will be:
New Jersey Division of Consumer Affairs
Better Business Bureau
Federal Trade Commission read more
