Poor communication overshadowed otherwise good veterinary care…read more The veterinarians at Aptos Creek Vet seem knowledgeable and kind. Unfortunately, our experience with the office staff was so frustrating that we won't be returning. About a month ago, we brought our cat in for an exam and bloodwork and spent over $500 to diagnose a thyroid issue. He was prescribed medication, which has worked very well. He has gained weight and seems happier. When we went to refill the prescription, the refill was rejected. When we called to ask why, we were told our cat needed to come in for additional bloodwork costing another approximately $250 before the medication could be refilled. That in itself wasn't the issue. What we asked, repeatedly in different ways, was: * Is this additional bloodwork a one-time follow-up? * How often will this testing be required going forward? * What should we expect the annual cost to be for managing this condition? We could not get a clear or direct answer to these very basic questions. Instead, staff repeatedly said "the vet requires it," without explaining the longer-term plan or costs. When we asked for clarification, we were told we must not have been listening during the original visit. As the conversation went on, it became more frustrating because no one would simply explain the monitoring schedule or expected annual cost, which is necessary to make informed decisions about long-term care. Even when the office manager got involved, the questions were still not answered directly. The situation escalated unnecessarily, and we were made to feel at fault for being frustrated after repeatedly asking for straightforward information. I really don't think we were the a$$holes here. If you value clear communication and basic transparency around ongoing care and costs, I'd recommend looking elsewhere.

They have extremely poor customer service, always put you on hold for 15 minutes to just check a…read morecalendar meaning it's a small request and doesn't take anyone else more than 30 seconds to do so.

the staff and doctors are the best! I really appreciate Georgias ability to get my dog and cat in…read more Shannon for treating them like her own and Dr. Wirga making sure they are happy and healthy. we miss them since moving but hope to one day come back to see them all. Denise, Phoebe and George

My crusty aging miniature poodle has been a client of Aptos Capitola Veterinary Hospital since…read more2020. I think we are "Furequent Flyers" at this point- the staff here have nursed Lorraine through tumor removals, teeth extractions, a dog attack, rampant diarrhea, and many, many vaccines. I feel that the care team at Aptos-Cap are kind and also very professional: They have always ensured my dog has access to the highest standard of care but are considerate and non-judgmental when I decline procedures or ask for cheaper alternatives (e.g. declining an echocardiogram and sticking to x-rays and careful monitoring of my dog's heart condition). I've had the pleasure of working with all three veterinarians at the clinic and each of them are cost conscious, reminding me of prices as they build the invoice and suggesting strategies for meeting my needs. For example, they determined that my very anxious dog needed a sedative (gabapentin?) for a procedure and Dr. Hage explained to me the steep price difference between intravenous versus the slower but cheaper oral option. My dog is on multiple medications and they have happily given me paper-copies of the prescriptions to buy my meds at wholesale pharmacies. All the techs I've had are very gentle and patient with my dog (shout-out Trish!). Their new clinic is *noice* and feels exceptionally clean. Georgia at the front desk is the sweetest but on top of it with last-minute requests. No complaints about costs... Vet care in California is extraordinarily expensive across the board and Santa Cruz County is one of the most expensive places in the state to live or run a small business. I waited in long long lines at the free monthly vet care clinics when I was younger. You get what you pay for.

The doctors and staff were wonderful however we paid $1200 for them to tell us our dog had a muscle…read moresprain and we're sent home with anti-inflammatories.

I have never disliked a vet more. I gave them a second try after a terribly offensive 1st visit…read more Nurse completely ignored the fact my dog is a rescue and is extremely nervous, blaming me for her behavior saying I'm the problem. Came back for a second visit trying to tell myself to not overthink it. And yet again, was COMPLETELY shamed for feeding my dog fresh food. (Which by the way we debunked her views she could not back up). I WILL NEVER COME HERE again. The worst.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Is the wait usually long? Yes (and it would be great if they could get more vets on site). But I…read morethink it's important to remember how difficult it is to be an emergency vet/tech/and support and try not to lose perspective. People in this field go into this field because they care - more than most- and they deal with and see a lot of really hard situations on a daily basis. Every time my husband and I have been here (with at least four different pets through the last 10-15 years ranging from mild to very serious) the care and veterinary expertise has been very good. I'm grateful for that! I hope they can get the support they need so they can help our communities' fur family members effectively and efficiently.

Just had my best friend sent to the Rainbow Bridge. This place handled everything well. They even…read morehave a comfy couch area to hold your friend to the Rainbow Bridge. I'm glad I chose this place, instead of the BC vet. BC Vet wouldn't give me an estimate, after the thousands of dollars I have spent there. Furthermore, I could hear Dr. G talking shit in the back ground! Shame on you, BC vet! Anyway, My buddy went out in peace and compassion, as he deserved....this vet is the best to take your pet to the Rainbow Bridge.

1 Star -- Traumatic experience, lack of post-operative care and compassion…read more I am sharing this because I truly wish I had read the warnings before trusting this clinic with my dog. On February 10, my senior dog underwent an eye enucleation performed by Dr. Evans at Soquel Animal Hospital. After having his eye surgically removed -- a major procedure -- he was sent home without antibiotics and without any pain medication. Within a few days, his surgical site became infected and began leaking. I called the hospital Monday because it was clear something was wrong. I was told Dr. Evans was on duty, but that he "did not have adequate time" to see my dog, and we were advised to go to an emergency hospital instead. What followed was heartbreaking. My dog required emergency care, additional medications, and ultimately a second corrective surgery with a specialist to repair complications from the first procedure. This meant more anesthesia, more suffering for him, and thousands of dollars in additional expense that could likely have been avoided with appropriate post-operative care and follow-up. Watching your animal suffer after you trusted a professional to help them is devastating. What has stayed with me most is the lack of humanity and accountability. Sending an animal home after major surgery without infection prevention or pain control is unacceptable. Refusing to evaluate a post-operative patient with complications is even worse. After this experience, I went back and read other reviews and found concerning patterns. I deeply regret not doing that beforehand. Please advocate strongly for your pets. Ask exactly what medications are being given, what should be sent home, and what happens if complications occur. I would never want another family to go through what we did.

Yelp Review for Adobe Animal Hospital (Soquel)…read more I went to Adobe Animal Hospital for my senior dog's skin allergies (constant itching, paw licking, and chewing growths). At the appointment, the doctor told me to: buy a prescription shampoo, restart Apoquel for her itchiness, and find a Hill's food with no chicken in the ingredients. Here's the problem: Hill's diets are all chicken-based. The prescription they sent me was for Hill's i/d (digestive care), which has chicken by-products and isn't even for allergies. I had to call both Adobe and Banfield multiple times just to get access to the prescription, and it still wasn't the correct type of diet. Meanwhile my dog is still suffering with her symptoms. I've attached the picture of the prescription so others can see how it doesn't match what was recommended. Accuracy matters -- especially when you're prescribing for an older dog with serious skin issues. I left frustrated and without the right allergy diet that was supposed to help my dog.

Everything went marvelously! I am so pleased. The front…read moredesk ladies and the nurses were so nice this time. The staff on the phone were equally as thorough, thoughtful, knowledgeable, responsive and kind. I have in the past, experienced the opposite, and I may have even called to share my experiences at that time. Thank you Adobe Team. I called and left a message with the Lead Trainer/ Manager... Good job!

This practice is really special. The highly qualified staff is both professional and friendly,…read moreloving on our husky over several visits. We feel so strongly that we make the trip from the Central Valley for each appointment and follow-up. We really feel as if we've afforded Jax the very best care (both office visits, surgical, and follow-up). As an aside, their clinic is extremely well appointed. That is, the visit notes/instructions are delivered by email (promptly) and appointment reminders by text message. Thank you!

One of the nicest and kindest staff I have ever encountered. The puppy had an appointment for her…read morevet but her eyes continued to get progressively more gunky and red. I was advised to come here versus waiting another 24 hours. I was able to get an appointment and I was pleasantly surprised by the warm welcome. I received the new client form within seconds of getting off the phone. There an option to have it emailed or sent to your phone. When we arrived the front office staff sat down on the floor, gave treats and lots of love. Everything was done with such care and gently to not freak out my dog. Thorough evaluation was done and I received easy instructions, a follow up appointment and medication. I cannot thank the team enough! I highly recommend coming here.

Dr. Ravina was a complete blessing as we laid our sweet kitty to rest in the comfort of our home…read more She has such a lovely, calming and compassionate demeanor that makes you feel at ease during a sad time. I fully recommend her to anyone having to navigate this difficult time. Thank you Dr. Ravina.

My precious dog's final moments went as perfectly as they possibly could. Dr. Ravina was patient,…read morekind, gentle, and understanding. She handled every step of this process with care, and I could not be more thankful for such a peaceful and seamless experience saying goodbye to my baby. Thank you, doctor.

I highly recommend Harbor Vet Hospital! The vet on duty was knowledgeable, patient and took her…read moretime with our kitten Grayson. Grayson had a rough start to life experiencing seizures and a lot of brain damage because of the seizures. He has since made a full recovery and the vet at Harbor Vet Hospital gave him a full clean bill of health and cleared him for surgery to get neutered! She said that if we hadn't told her all his issues early on in life, she would have guessed he was a very normal little kitten and those words meant the world to us!!! Thank you Harbor Veterinary Hospital!!!

I recently brought my dog Mickey to Harbor Veterinary Hospital to see Dr. Wells and her wonderful…read moreteam. Every visit reaffirms how fortunate we are to have such compassionate, knowledgeable care right here in Santa Cruz. Dr. Wells communicates with warmth and genuine concern it feels like talking to a trusted family member who's fully invested in your pet's well-being. The front office staff were pleasant and direct, even taking the time to show me how to give Mickey his medication and sharing helpful troubleshooting tips. I left feeling grateful and at ease. In today's world, where quality service and fair pricing are hard to come by, Harbor Vet consistently exceeds expectations. I've been a loyal client for eight years and wholeheartedly recommend them to any pet owner looking for exceptional care.

Dr Vega and his team was amazing in treating my beloved cat Bailey. I met them only twice, once for…read morea consult and the other for a CT scan and possibly teeth extraction. Come to find that Bailey had aggressive cancer that shocked me when I saw the CT Scan. Dr Vega did some magic to him and he was ok for a couple of days. Sent me home with soft food too. Unfortunately Bailey's condition was too far gone and he crossed the rainbow bridge only 4 days later. Dr Vega called me the day that I was going to put Bailey down and he was so kind. A few days later, I received a card from him and his team. The effort and heart put into my cat that they've only seen twice was emotional and special.

This review is for Dr. force and the female dentist that was working under her several years back …read more Based on the reviews it appears a new specialist has taken over and I really Hope so. Dr force removed my dogs teeth and for whatever reason left one. As I had expected, his one tooth got infected and I had to go back to them to get it removed and repair a damaged jaw caused by bad genes and a previous dentist thinking he could rip out his teeth without anesthesia. Nobody ever told me it was going to be 2500 more dollars to have an inexperienced vet close his wound with a button which broke off and left him with a hanging jaw within two days. I was never told Dr force was not going to be performing the surgery, and when I brought up my concerns the young vet said to avoid another surgery, that my dog only had a couple years left and to give him the best life so long as he could eat. It has been at least 6 years since then ...and he did undergo another surgery. Dr Macy at pacific fixed him For 700 dollars ....(he had to get a leg arthrodesis so this was kind of an add on ) but he has not had any jaw issues since and I will forever be grateful to Dr Macy ....this place will forever be a regret for me