Five stars genuinely do not feel like enough…read more
Op had already attended dog daycare at Bed & Biscuits several times a week for nearly eight months when what was supposed to be a two-week dog-boarding stay unexpectedly became 66 days because of circumstances outside my control.
Op is an extremely picky eater. The staff worked diligently with me, tested different approaches, adjusted his meals and schedule, and created a specialized feeding and diet-management routine based on how he actually responded. He now loves his food routine and eats like a horse. The eating problems I had before his stay have been completely managed.
Their amazing dog-grooming and nail-trimming team solved another problem. Op had been constantly itching, and I was reaching the point where I thought medication might be our next option. After trying several things, they found exactly the right shampoo and skin-care routine for him. Once they began grooming him regularly with the right products, his itching stopped. He now looks and feels fantastic.
The daily report cards were one of my favorite parts of his stay!! They included pictures and short videos, which honestly thrilled me. More importantly, they showed employees actively engaging with the dogs, reinforcing good behavior, and calmly redirecting play when needed.
I was particularly impressed when those interactions had nothing to do with Opie. It demonstrated that their dog training, behavior management, and careful supervision weren't being performed for my benefit--it was simply how they cared for every dog.
Some team members have reportedly been with Bed & Biscuits for 10, 20, or even 30-plus years. They understand canine body language and group dynamics, know which dogs interact well, supervise group play closely, and mentor newer employees.
The team also supported OP through individual dog walks, one-on-one attention, training, and canine enrichment programs designed to keep him physically active, mentally stimulated, and emotionally comfortable.
Their ANNUAL WATER DOGGY DAY was something truly special! Op loves, loves, loves water and other dogs. The team created an entire water playground with sprinklers, pools, and activities everywhere. The pictures were ridiculously cute. He looked like he had arrived in doggy Disneyland.
I unexpectedly met the owner, Meghan, when I called to check on Op. She is delightful person and unquestionably an animal whisperer. She seems relentless curious and deeply committed to searching for better products, smarter programs, and new ways to support dogs' physical, emotional, and mental well-being. I cannot speak highly enough of her and her staffs commitment to my dog while he was there.
A huge thank-you to every person on the team who helped Op throughout those 66 days. They didn't merely watch him--they observed him, learned who he was, identified problems, tested solutions, and gave him what he needed. I really appreciate it.
Being separated for that long was very hard, I worried a lot. But Op is young, energetic, and LOVED being at Bed & Biscuits! I honestly believe these may have been 66 of the happiest days of his young life. He didn't merely stay safe. He thrived. He Partied. He Learned. He Grew. He has way to many girlfriends
Bed & Biscuits has not only earned my complete trust; they have earned my full respect. If you need someone to take exceptional care of your dog, do yourself--and your dog--a favor and choose Bed & Biscuits. They are phenomenal.
EXPERIENCE REPORT CARD
*Owner -- 20/10
* Staff -- 20/10
* Overall Quality of Care -- 10/10
* Safety and Supervision -- 10/10
* Boarding and Daycare -- 10/10
* Feeding and Diet Management -- 10/10
* Grooming, Skin Care, and Nails -- 10/10
* Training, Behavior Management, and Enrichment -- 10/10
* Communication and Daily Report Cards -- 10/10
* ANNUAL WATER DOGGY DAY, a.k.a. Doggy Disneyland -- 20/10!!
This message was OP approved