I had a Great experience visiting Dr. Lai's office. From the receptionist to the assistant,…read moreeveryone was very nice and professional. I was out of the office in 30 minutes. On my first visit to Dr. Lai's office, he told me that I was a candidate for surgery. My left knee was giving me a lot of problems because I wasn't able to walk without a walker and was in pain most of the time. Getting my surgery done with Dr. Lai was the best decision I made in years. I'm glad he was my surgeon. I honestly recommend Dr. Lai to anybody who needs orthopedic treatment. Thank you so much Dr. Lai and Staff members.

I was referred to this arrogant Dr by my primary dr. Big mistake. As i was explaining my concern…read moreand went on detail about my injury, he was completely ignoring what i had to say and instead of addressing my diagnosis he said go home and stretch. I asked how would i do my stretches he said look it up on YouTube. I was completely outraged with his demeanor and lack of knowledge on how to provide care on my injury. I kept asking questions, he couldn't answer any of them, got mad and walked out of the room. He is definitely collecting easy money. He charges alot for nothing. He knows absolutely NOTHING! he is horrible. He Mistreates his patients and can careless. Not ever going to this clown. He takes advantage that this is a small town has not much options. I got more answers from Google as to how to take care of my injury and didn't have to pay. Stay away!!

Terrible doctor and office! My mom is barely able to walk with terrible knee pain from arthritis…read more First the office staff could not locate the paperwork from the SDI that had been mailed to them. When they finally found it the paper had been sitting in their office for almost a month. Finally she is able to go to the appointment and when we're there they tell us that it had to be cancelled because they could not locate other paperwork from SDI. When she is finally able to see the doctor he does not even exam her just looks at her and says ok we'll complete the report. After we find out he reported she was fine and could return to work when she legitimately is barely able to walk! Again terrible terrible experience from the office staff to the doctor but from the looks of other comments, this is not an isolated experience.

My wife broke her arm on Monday, January 12, 2026 and was seen at Pioneer Hospital ER and had a…read moresplint put on her arm. They told me to follow up with Dr. Lai, an orthopedic doctor in Imperial Valley. When I called his office on 01/13/2026 Maria said the doctor would not be in his office until 01/14/2026. I finally got in touch with Maria after 3:00 pm on 01/14/2026 and she told me Dr. Lai won't see my wife. Would not give me a reason. Was it because we're not the right ethnicity for the Valley? We're not Mexicans with expensive medical insurance?

Think twice before electing this physician to treat you. He has botched up two people. One with…read morean injection and the other total knee replacement. He is just not that good.

Worst experience ever. Totally unprofessional. Waited for an hour to see the "doctor" only to be…read moretold he had left for the day. Just like that. Save your time and money, and possibly your health. Do not come near this place - VSA.

My husband had a very sore back & his body was crooked. Dr Caldwell took him in on an emergency…read morebasis on her off day. She analyzed his problem & then treated him. He became better after one treatment & then better again after the second treatment. I highly recommend her.

Dr Caldwell takes the time to understand your issues and explain the solution. highly recommend Dr…read more Caldwell top notch !

Reception staff is borderline rude. Doctor is abrupt, and my after-visit printed summary said a…read morelot of physical exam procedures were done that actually were never performed. The wait time was over an hour. He told me he was prescribing one drug, but when I went to pick up the rx, it was something else. Receptionist checked the chart and said it was correct. I told her again that he had said something else. She said,"Well, what am I supposed to do?" I had to tell her to talk to him. She called back, and indeed, it wasn't the drug he said. Won't be going back. The worst experience I've had from any medical provider's visit.

Dr. Hermenau and his office staff are very polite and professional. My husband recently had a very…read moresuccessful surgery. The office is very comfortable for his patients.