They seemed annoyed at the front counter when we came in and they spent more time watching the…read moresoccer game on their phones than tending to people who needed their help

The places sucks they will not cure you instead they give you u ineffective meds so you can keep…read moregoing back and so your condition gets worse so they can bill you more, it's all a business here.

I was very nervous about my visit. However, I walked out with a sense of accomplishment after…read morespeaking to Dr. Moukarzel once he checked me in a very matter of fact way (didn't make me uncomfortable) and then shared our plan of action in detail. I feel very satisfied to be in his care. Thank you to the staff as well. All very nice and attentive. A group of professionals.

Had my first ultrasound done here and they took forever to see me I waited one hour to be seen and…read morewhen I did get seen the Dr was not friendly and did not make my first experience special. My mother asked questions and the doctor had smart remarks. The front receptionist is not as nice either. The scheduler was the only nice one in the office.

When I saw the 1 star review, I felt the need to speak up. They do not deserve to be trashed like…read morethat. I am a physician in the area, and I have interacted with this facility many times. Heart and Hand is an amazing home. Everyone is kind, caring, and attentive to their clients. They work very hard to ensure the health and safety of their clients. I have seen them go out of their way. I strongly recommend them.

They wrongfully terminate employees and bad mouth caregivers & their clients…read more They also mention the looks of their employees and say they should be wearing makeup

Dr Inzunza and his Staff are all highly dedicated professionals who work as a team to accomplish…read morethe very best in making your smile perfect and your bite secure .diagnostics , repair, care and restoration results. A friend told me about this Dental TEAM and they have entrusted their care to Dr. Inzunza for ten years so I already felt safe ,I phoned and made the appt, then drove from Palm Springs to YUMA area and booked a hotel ..then drove to the US MEXICO Border at Los Algedones theres huge parking lot with all us babby boomers in our SUV'S and campers parking and crossing near the Algedones Border so I walked across...about one minute walk . It wasn't going to be easy or cheap my signature smile held some big fixes.. dental work was extensive and highly complicated technical work requiring gentle care for my almost unfreezable lower jaw ..rattling dental implants ,root canal in waiting a surprise extraction.. temp dental plate FOR EXTRACTIONS DONE TWO YEARS AGO ,plus a post extraction site thirty days old from another dentist which was in need of medicine and not thriving. It was unthinkably a lot for any dentist ..... I got everything that I hoped for , one day of restore and prep in the chair all day BUT , then two days later a full smile that gave me my confidence back. Worth the trip to beautiful YUMA Winterhaven Arizona area ..prices are very attractive but care is better than I DREAMED indeed.

Wow I just called they answered the call in Spanish, I asked if they had someone who spoke English…read moreand the hung up on me. Terrible if that's how they treat English speaking patients then how would they be able to communicate. Shame.

No efforts in communicating with patients. It is my first appointment with the clinic. I was…read morereally thrilled to visit this new clinic as it was for me. I arrived on time, checked in, and because the front desk lady said because I was also on my phone when I was checking in she skipped me. She said because I was on my phone. I was not rude to her at all, and yes I was on my phone, but even though I was on an important phone call from social security disability administration office which I'd been waiting for over a year for. As I mentioned, because right before I walked into the office I received the call and was trying my hardest to not be rude to either party, I decided to keep the phone close to my ear and respond to the disability officer as promptly and politely as possible. When I directed Myself to the front office assistant, I said hello, did not disregard her questions, and was professional to her. Right before i walked away from the window at the front desk, I told her I'd be right back, it seemed to me she heard me. I ended up walking outside because the gentleman was asking me for some information I had to give him for my claim in the car, which was right outside, when I came right back in she told me she skipped me because she thought I'd left. I did Mention to her I had told her I'd be right back, she looked a little upset at me and told me three different things as I was trying to tell her my situation. 1st reason for her dropping my appointment-You left., 2nd., you were on your phone.3., I did not tell her that I'd be back. She went on to tell me the doctor had a meeting at a specific time and she cancelled my appointment due to all of the above. She didn't even provide me the time of day to explain to her my situation. She ened with telling me she canceled my appointment because I was on the phone very rudely she answered as if she would have gotten attended because I was on my phone when I was communicating with her. I know it is rude for me to do that, but I do know how to multitask and I am professional. I too am a professional woman just because o was not behind that window and I was a patient during this encounter, I still provided both parties with the upmost respect and time they deserved. I was given the option to sit and wait for the dr to finish his meeting and then he would see me. I said that was okay. Granted if he had a meeting and they had to cancel my appointment for his meeting, I did not step away from the office not even 10 minutes for them to cancel my appointment, nor did I receive a citrusy call to see if I was okay and if I was going to yet be seen. There were no efforts in communicating with me at all. This is my first initial appointment and now I don't even know if I want to continue seeing them. I will give them another chance hopefully my entire time here is not the same every time I visit. I will be hopeful and pray that this was just a terrible misunderstand and miscommunication somehow. I truly understand if he had an appointment after me, I just wish they would have made me feel like I was an important part of their community as well and given the same courtesy and kindness so we could have established a most respected relationship. Hoping for the best. If not I don't have many options here in the Imperial Valley though if I do continue to have these problems I will take it up to the agency who provides medical care and medical staff, as well as for looking for a new dr elsewhere. Wishing for the best!!

Great experience!!! Loved the atmosphere and the vibe . Dr.Hahm and Dr.Gwon were both great during…read moremy consult and cosmetic procedure. Everything was explained so thoroughly and all of my 2000 questions answered . Highly recommend

Don't bother making an appointment here they don't honor them I waited 2hrs to be seen with an…read moreappointment scheduled while other patients with NO appointment that came afterwards were seen first. Even though Staff was friendly & respectful I won't be coming here again... they socialized with the customers they clearly knew on first name bases and had all other patients waiting outside their office to check in while they continued talking. Don't make appointments if you don't follow through.

Dr. Arbenz is a really nice dr and is fast but actually cares about you!…read moreDr. Christopher-lai on the other hand is a doctor that doesn't really give a f other than to get you out of there as fast as he can. His office was dirty with dust everywhere. Also Dr.lai assistant was calling Tylenol a Amphetamine... I dont know how on earth she has a job there but please people DO NOT GO WITH DR.CHRISTOPHER-LAI and his half brained assistant.

Friendly and helpful staff. It was really easy to make an appointment for my mother on a short…read morenotice and get the audiogram results both printed and emailed so that she can follow up with the referring doctor. Would definitely recommend!

Dr Ansari is great. Great bedside manner and takes the time to listen and talk to his patients…read more The receptionist crew has gotten much better over the years. We live far out of town but they worked my wife and I in together all at once. Very accommodating.

I was very pleased with the polite customer service I received from the gorgeous receptionists…read more They're all so nice and gentle and sexy I might add. The only bad thing though is that old farts and jeezers look disgusting when flirting and aking the sexy, young, voluptuous clerks and nurses giggle thinking they still got it at age what, I don't know 2000?