I had a mixed experience at PRN Physical Therapy in El Centro…read more First, I want to recognize the front desk receptionist. She was welcoming, friendly, and provided excellent customer service from the moment I walked in. She made every visit pleasant. Unfortunately, my experience with the therapy staff was the complete opposite. I only saw my physical therapist once during my initial evaluation. After that, I never saw or spoke with them again. Most of the time, the therapists were gathered in their office area talking with one another instead of actively supervising patients. The quality of care from the aides was inconsistent. Some of the younger aides would simply tell you the name of an exercise without demonstrating it or giving clear instructions on the number of sets or repetitions. They would then walk away and return to chatting with the other aides, leaving patients to figure things out on their own. Unless you told them you were done. The one exception was Georgina, the PTA. She was attentive, knowledgeable, and always gave clear instructions. Even when she had to help other patients, she consistently came back to check on my progress and make sure I was performing the exercises correctly. She provided the level of care I expected throughout my therapy. Overall, I was disappointed with the lack of supervision and patient engagement from most of the therapy staff. Because of my experience, I will not be returning to this clinic. I hope management takes these concerns seriously, because patients deserve consistent guidance and attentive care during their rehabilitation. I'm giving PRN Physical Therapy in El Centro 2 out of 5 stars, and the only reason they're getting two stars instead of one is because of the amazing front desk receptionist and Georgina, the PTA.

I had a wonderful experience at PRN Physical Therapy in El Centro! The entire staff is…read moreprofessional, friendly, and genuinely cares about your recovery. The facility is clean and well-maintained. Highly recommended!

Dr Inzunza and his Staff are all highly dedicated professionals who work as a team to accomplish…read morethe very best in making your smile perfect and your bite secure .diagnostics , repair, care and restoration results. A friend told me about this Dental TEAM and they have entrusted their care to Dr. Inzunza for ten years so I already felt safe ,I phoned and made the appt, then drove from Palm Springs to YUMA area and booked a hotel ..then drove to the US MEXICO Border at Los Algedones theres huge parking lot with all us babby boomers in our SUV'S and campers parking and crossing near the Algedones Border so I walked across...about one minute walk . It wasn't going to be easy or cheap my signature smile held some big fixes.. dental work was extensive and highly complicated technical work requiring gentle care for my almost unfreezable lower jaw ..rattling dental implants ,root canal in waiting a surprise extraction.. temp dental plate FOR EXTRACTIONS DONE TWO YEARS AGO ,plus a post extraction site thirty days old from another dentist which was in need of medicine and not thriving. It was unthinkably a lot for any dentist ..... I got everything that I hoped for , one day of restore and prep in the chair all day BUT , then two days later a full smile that gave me my confidence back. Worth the trip to beautiful YUMA Winterhaven Arizona area ..prices are very attractive but care is better than I DREAMED indeed.

Wow I just called they answered the call in Spanish, I asked if they had someone who spoke English…read moreand the hung up on me. Terrible if that's how they treat English speaking patients then how would they be able to communicate. Shame.

No efforts in communicating with patients. It is my first appointment with the clinic. I was…read morereally thrilled to visit this new clinic as it was for me. I arrived on time, checked in, and because the front desk lady said because I was also on my phone when I was checking in she skipped me. She said because I was on my phone. I was not rude to her at all, and yes I was on my phone, but even though I was on an important phone call from social security disability administration office which I'd been waiting for over a year for. As I mentioned, because right before I walked into the office I received the call and was trying my hardest to not be rude to either party, I decided to keep the phone close to my ear and respond to the disability officer as promptly and politely as possible. When I directed Myself to the front office assistant, I said hello, did not disregard her questions, and was professional to her. Right before i walked away from the window at the front desk, I told her I'd be right back, it seemed to me she heard me. I ended up walking outside because the gentleman was asking me for some information I had to give him for my claim in the car, which was right outside, when I came right back in she told me she skipped me because she thought I'd left. I did Mention to her I had told her I'd be right back, she looked a little upset at me and told me three different things as I was trying to tell her my situation. 1st reason for her dropping my appointment-You left., 2nd., you were on your phone.3., I did not tell her that I'd be back. She went on to tell me the doctor had a meeting at a specific time and she cancelled my appointment due to all of the above. She didn't even provide me the time of day to explain to her my situation. She ened with telling me she canceled my appointment because I was on the phone very rudely she answered as if she would have gotten attended because I was on my phone when I was communicating with her. I know it is rude for me to do that, but I do know how to multitask and I am professional. I too am a professional woman just because o was not behind that window and I was a patient during this encounter, I still provided both parties with the upmost respect and time they deserved. I was given the option to sit and wait for the dr to finish his meeting and then he would see me. I said that was okay. Granted if he had a meeting and they had to cancel my appointment for his meeting, I did not step away from the office not even 10 minutes for them to cancel my appointment, nor did I receive a citrusy call to see if I was okay and if I was going to yet be seen. There were no efforts in communicating with me at all. This is my first initial appointment and now I don't even know if I want to continue seeing them. I will give them another chance hopefully my entire time here is not the same every time I visit. I will be hopeful and pray that this was just a terrible misunderstand and miscommunication somehow. I truly understand if he had an appointment after me, I just wish they would have made me feel like I was an important part of their community as well and given the same courtesy and kindness so we could have established a most respected relationship. Hoping for the best. If not I don't have many options here in the Imperial Valley though if I do continue to have these problems I will take it up to the agency who provides medical care and medical staff, as well as for looking for a new dr elsewhere. Wishing for the best!!

Great experience!!! Loved the atmosphere and the vibe . Dr.Hahm and Dr.Gwon were both great during…read moremy consult and cosmetic procedure. Everything was explained so thoroughly and all of my 2000 questions answered . Highly recommend

I saw Dr. Aguilar for years. I was struggling with my contacts not feeling right, and kept relaying…read morethis to the Dr. He never seemed to take my concern seriously. Finally switched to a different doctor and it turns out my prescription was wrong. I had been using the wrong prescription for years under his care. Unfortunately, I know of others who had the same issue with the wrong prescription.

The staff are friendly and kind. They have always gone the extra mile in getting what i need. They…read moreare also excellent at follow-up.

They seemed annoyed at the front counter when we came in and they spent more time watching the…read moresoccer game on their phones than tending to people who needed their help

The places sucks they will not cure you instead they give you u ineffective meds so you can keep…read moregoing back and so your condition gets worse so they can bill you more, it's all a business here.

She is amazing with the kids. All her staff, they read stories and make the kids feel very…read morecomfortable. This place is 100% kids oriented. My daughter loved it, She is 5 yrs old. She also got a new tooth brush and at the end of her appointment se got to pick 2 presents from a bunch of small gifts they have for the kiddos. She got a crown and something else I can't remember but recently we got a reminder on the mail and my 5 yr old saw it said we need to go back so she pick her present again. I was impressed she was not afraid at all. You as a parent need to just sit down and don't talk because they know what to do, many times kids behave worse when we as parents are there trying to reasure them. So my advice. Let them do their job, they know what they are doing. If you as a parent can't handle it, then send the other parent lol

Dr. Billings is a great dentist. You will never find a more genuine and kind dentist. She is always…read moregentle and great with the kids. She is a very genuine person. The staff is amazing as well! Great people at Dr. Billings office. 10/10. Recommend.

Friendly and helpful staff. It was really easy to make an appointment for my mother on a short…read morenotice and get the audiogram results both printed and emailed so that she can follow up with the referring doctor. Would definitely recommend!

When I saw the 1 star review, I felt the need to speak up. They do not deserve to be trashed like…read morethat. I am a physician in the area, and I have interacted with this facility many times. Heart and Hand is an amazing home. Everyone is kind, caring, and attentive to their clients. They work very hard to ensure the health and safety of their clients. I have seen them go out of their way. I strongly recommend them.

They wrongfully terminate employees and bad mouth caregivers & their clients…read more They also mention the looks of their employees and say they should be wearing makeup