No efforts in communicating with patients. It is my first appointment with the clinic. I was…read morereally thrilled to visit this new clinic as it was for me. I arrived on time, checked in, and because the front desk lady said because I was also on my phone when I was checking in she skipped me. She said because I was on my phone. I was not rude to her at all, and yes I was on my phone, but even though I was on an important phone call from social security disability administration office which I'd been waiting for over a year for. As I mentioned, because right before I walked into the office I received the call and was trying my hardest to not be rude to either party, I decided to keep the phone close to my ear and respond to the disability officer as promptly and politely as possible. When I directed Myself to the front office assistant, I said hello, did not disregard her questions, and was professional to her. Right before i walked away from the window at the front desk, I told her I'd be right back, it seemed to me she heard me. I ended up walking outside because the gentleman was asking me for some information I had to give him for my claim in the car, which was right outside, when I came right back in she told me she skipped me because she thought I'd left. I did Mention to her I had told her I'd be right back, she looked a little upset at me and told me three different things as I was trying to tell her my situation. 1st reason for her dropping my appointment-You left., 2nd., you were on your phone.3., I did not tell her that I'd be back. She went on to tell me the doctor had a meeting at a specific time and she cancelled my appointment due to all of the above. She didn't even provide me the time of day to explain to her my situation. She ened with telling me she canceled my appointment because I was on the phone very rudely she answered as if she would have gotten attended because I was on my phone when I was communicating with her. I know it is rude for me to do that, but I do know how to multitask and I am professional. I too am a professional woman just because o was not behind that window and I was a patient during this encounter, I still provided both parties with the upmost respect and time they deserved. I was given the option to sit and wait for the dr to finish his meeting and then he would see me. I said that was okay. Granted if he had a meeting and they had to cancel my appointment for his meeting, I did not step away from the office not even 10 minutes for them to cancel my appointment, nor did I receive a citrusy call to see if I was okay and if I was going to yet be seen. There were no efforts in communicating with me at all. This is my first initial appointment and now I don't even know if I want to continue seeing them. I will give them another chance hopefully my entire time here is not the same every time I visit. I will be hopeful and pray that this was just a terrible misunderstand and miscommunication somehow. I truly understand if he had an appointment after me, I just wish they would have made me feel like I was an important part of their community as well and given the same courtesy and kindness so we could have established a most respected relationship. Hoping for the best. If not I don't have many options here in the Imperial Valley though if I do continue to have these problems I will take it up to the agency who provides medical care and medical staff, as well as for looking for a new dr elsewhere. Wishing for the best!!
