They do not take cash payments. They also claimed not to take my insurance Molina Care. So they…read morebasically refused to see me. My doctor sent out a referral to them, which shows my insurance. They did not reach out to me when they got it. I called and left a message on their answering machine. They never call me back. Took me three days to get ahold of them, only to be told they won't see me. The lady on the phone was kept telling me they were not refusing to see me. If the company won't let you make an appointment isn't that what refusing to see someone is? The person on the phone kept telling me to call "them" which was confusing because i didn't know who them was, who was she referring too??? Two suggestion please be more specific, don't assume i know how this system works. Second one please start accepting more insurance or cash payments.

Really good customer service, the staff made feel very welcome. The PA was very thorough in his…read moreexam and took his time to answer all my questions and concerns. I didn't feel rush like other offices some normally want you in and out. Will definitely recommend this office to all my family and friends.

Staff is terrible. Bad attitude to the patient. Never call to apologize. Just promise that…read moreMonica, the Director of Operation, will call and give the link for Zoom appointment. The nurses don't care that the patient is waiting for two days. They don't even call to apologize. Have never had such experience with anybody. I'm wondering if Dr. Monis knows about his terrible, not responsible staff. Maybe he doesn't even know how his nurses and Director of Operations, Monica treat the patients, they don't care if you need help. How can they work at the doctor's office if they don't care, never call you back if you leave a message. We like the doctor, that's why are still patient and waiting for his help.

Tenia mi cita programada, y cuando llego ala clinica me dicen que no tengo cita y que no saben que…read morepaso les enseño la hoja que me dieron con la cita y solo me decian que no estaba en el sistema. Me dio coraje porque pedi salir temprano del trabajo y todo para nada!! Y luego Me dieron cita hasta Diciembre!!

My doctor referred me to Dr. Kim. Dr. Kim spoke to me for all of 5 minutes before telling me I…read moreneeded to see a specialist and sending me on my way. His assistant referred me to a doctor that does not take my insurance. Called in for a new referral and had to leave a message. Message went unanswered. Called back and left another message. Message went unanswered. Sent an email, finally got a call back and referred to yet another doctor who doesn't take my insurance. Called back and left a message that has so far gone unanswered. It's been about 2 months at this point. It's not like I am in pain or anything. Oh.. Ill just take some advil and use lidocane as recommended. Totally needed a doctors advice to take some OTC crap... like I didn't think of that. These people don't give a shit about you or your pain.

Dr Ramin Raiszadeh was my doctor. I presented with significant shooting pain from my neck down my…read moreentire left side down to my feet. The pain would happen all timed of the day and night without warning. It was so bad that it would wake me up in the middle of the night. I was also experiencing headaches that were piercing and no joke!! I was referred to Dr Raiszadeh by Worker's Compensation who related he was the best in the business. I, of course was skeptical since it was Worker's Compensation saying so. Well, let me tell you something, I am 110% with Worker's Compensation!! He performed surgery to fuse C3 to C7. This was major spine reconstruction surgery!! A very complex procedure required extraordinary skill and patience. I was extremely fortunate to have Dr Raiszadeh. He was thorough from start to finish making very clear what needed to be done and he sprang into action knowing the significant risk to my health and safety this injury presented. I can't thank him enough for his challenging surgery. The after care, like anything else he does was phenomenal as well. I highly recommend him to anyone suffering the way I was to go and see him!! You'll find that he really cares about his patients...he'll take expert care of you. By the way, as complicated as my surgery was, I retained full range of motion! Also, the scar on my neck used to access my cervical spine is no longer visible!! What does that tell you!! Surgery happened in March 2018. I wrote this review in September 2018. Don't wait any longer, Call him now!!

I would like to HIGHLY reccomend that anyone referred to this office for pain management- please…read moreask your health care provider (or call Tri West if you've been reffered by the VA) to send you somewhere else to be treated. Their staff is RUDE, & VERY unprofessional. I was scheduled for an appointment there at 10 am yesterday, November 11, Veterans day. I had called a few weeks back to verify that appointment was scheduled correctly because it was a holiday, a holiday I would have liked to participate in because I too, am a veteran. The entire conversation I got nothing but attitude from the FEMALE I had to deal with. Not only did I learn that I had to call the VA MYSELF (keyword) to RESCHEDULE my appointment, but "she" didn't even give me a number to call, instead she said I could look it up myself. When the conversation ended, I left it alone, & decided I'd just leave the appointment as scheduled. Yesterday, I showed up for my 10 am appointment at 9:45. At 10, they called me to the window & told me that my appointment had been canceled! Apparently, the FEMALE had taken it upon herself to call the VA & CANCELLED the appointment I was trying to RESCHEDULE a few weeks back. Much to my surprise, the FEMALE I had to deal with on the phone spoke up & tried to defend her actions when I asked (very loudly) why they had done that. I then redirected my attention to her & proceed to give her my 2 cents about her attitude on the phone & what she'd done to my appointment. Long story short, I've been living with back pain for over 10 years now. I waited for MONTHS to get some kind to treatment, I FINALLY had an appointment, & they went & cancelled it on me, without my permission, & to top it off, no one ever CALLED to let me know that it had been cancelled, NOT rescheduled! Then when I had asked for their names & lisence number's, they refused to give it to me because I'd told them I was goint to report them for what they had done. I finally had to leave because I was so livid my sentences weren't even making sense anymore, I was shaking & was about to jump through that window to attack that FEMALE for what she had done. I HOPE to GOD that if she happens to read this review, that she count's her blessings that I did choose to walk out instead of being dragged out in handcuffs. I would have given this place no stars but, unfortuniataly that wasn't an option.