I had a wonderful experience at PRN Physical Therapy in El Centro! The entire staff is…read moreprofessional, friendly, and genuinely cares about your recovery. The facility is clean and well-maintained. Highly recommended!

I had a mixed experience at PRN Physical Therapy in El Centro…read more First, I want to recognize the front desk receptionist. She was welcoming, friendly, and provided excellent customer service from the moment I walked in. She made every visit pleasant. Unfortunately, my experience with the therapy staff was the complete opposite. I only saw my physical therapist once during my initial evaluation. After that, I never saw or spoke with them again. Most of the time, the therapists were gathered in their office area talking with one another instead of actively supervising patients. The quality of care from the aides was inconsistent. Some of the younger aides would simply tell you the name of an exercise without demonstrating it or giving clear instructions on the number of sets or repetitions. They would then walk away and return to chatting with the other aides, leaving patients to figure things out on their own. Unless you told them you were done. The one exception was Georgina, the PTA. She was attentive, knowledgeable, and always gave clear instructions. Even when she had to help other patients, she consistently came back to check on my progress and make sure I was performing the exercises correctly. She provided the level of care I expected throughout my therapy. Overall, I was disappointed with the lack of supervision and patient engagement from most of the therapy staff. Because of my experience, I will not be returning to this clinic. I hope management takes these concerns seriously, because patients deserve consistent guidance and attentive care during their rehabilitation. I'm giving PRN Physical Therapy in El Centro 2 out of 5 stars, and the only reason they're getting two stars instead of one is because of the amazing front desk receptionist and Georgina, the PTA.

First knee 2012 second 2025 full knee replacement. I recommend Dr. LAI , Thank you for removing…read morethe arthritis in my knee area.

Terrible doctor and office! My mom is barely able to walk with terrible knee pain from arthritis…read more First the office staff could not locate the paperwork from the SDI that had been mailed to them. When they finally found it the paper had been sitting in their office for almost a month. Finally she is able to go to the appointment and when we're there they tell us that it had to be cancelled because they could not locate other paperwork from SDI. When she is finally able to see the doctor he does not even exam her just looks at her and says ok we'll complete the report. After we find out he reported she was fine and could return to work when she legitimately is barely able to walk! Again terrible terrible experience from the office staff to the doctor but from the looks of other comments, this is not an isolated experience.

I reviewed this office months ago, now they have stopped the Pain management portion of the…read morepractice. I was told that they can no longer prescribe pain medication and referred me(supposedly) to one of the worst Dr's office in the valley. The Dr even said I could get the medication in Mexico(highly illegal) This office still says pain management but I think they lied. If this practice was raided I don't think they could still say pain management Also the location is wrong. This office is located 1671 Main St. Ste D El Centro Ca 92243

Great doctor best service. I love this office. The doctor is very understanding and he takes care…read moreof all my needs my pain since I've been going. He has got it under control and managed to keep it under control. The office staff are very nice and the office is very clean they answer the overall great experience.

They seemed annoyed at the front counter when we came in and they spent more time watching the…read moresoccer game on their phones than tending to people who needed their help

The places sucks they will not cure you instead they give you u ineffective meds so you can keep…read moregoing back and so your condition gets worse so they can bill you more, it's all a business here.

No efforts in communicating with patients. It is my first appointment with the clinic. I was…read morereally thrilled to visit this new clinic as it was for me. I arrived on time, checked in, and because the front desk lady said because I was also on my phone when I was checking in she skipped me. She said because I was on my phone. I was not rude to her at all, and yes I was on my phone, but even though I was on an important phone call from social security disability administration office which I'd been waiting for over a year for. As I mentioned, because right before I walked into the office I received the call and was trying my hardest to not be rude to either party, I decided to keep the phone close to my ear and respond to the disability officer as promptly and politely as possible. When I directed Myself to the front office assistant, I said hello, did not disregard her questions, and was professional to her. Right before i walked away from the window at the front desk, I told her I'd be right back, it seemed to me she heard me. I ended up walking outside because the gentleman was asking me for some information I had to give him for my claim in the car, which was right outside, when I came right back in she told me she skipped me because she thought I'd left. I did Mention to her I had told her I'd be right back, she looked a little upset at me and told me three different things as I was trying to tell her my situation. 1st reason for her dropping my appointment-You left., 2nd., you were on your phone.3., I did not tell her that I'd be back. She went on to tell me the doctor had a meeting at a specific time and she cancelled my appointment due to all of the above. She didn't even provide me the time of day to explain to her my situation. She ened with telling me she canceled my appointment because I was on the phone very rudely she answered as if she would have gotten attended because I was on my phone when I was communicating with her. I know it is rude for me to do that, but I do know how to multitask and I am professional. I too am a professional woman just because o was not behind that window and I was a patient during this encounter, I still provided both parties with the upmost respect and time they deserved. I was given the option to sit and wait for the dr to finish his meeting and then he would see me. I said that was okay. Granted if he had a meeting and they had to cancel my appointment for his meeting, I did not step away from the office not even 10 minutes for them to cancel my appointment, nor did I receive a citrusy call to see if I was okay and if I was going to yet be seen. There were no efforts in communicating with me at all. This is my first initial appointment and now I don't even know if I want to continue seeing them. I will give them another chance hopefully my entire time here is not the same every time I visit. I will be hopeful and pray that this was just a terrible misunderstand and miscommunication somehow. I truly understand if he had an appointment after me, I just wish they would have made me feel like I was an important part of their community as well and given the same courtesy and kindness so we could have established a most respected relationship. Hoping for the best. If not I don't have many options here in the Imperial Valley though if I do continue to have these problems I will take it up to the agency who provides medical care and medical staff, as well as for looking for a new dr elsewhere. Wishing for the best!!

Great experience!!! Loved the atmosphere and the vibe . Dr.Hahm and Dr.Gwon were both great during…read moremy consult and cosmetic procedure. Everything was explained so thoroughly and all of my 2000 questions answered . Highly recommend

They moved from El Centro to Calexico next to the De Anza Hotel on 4th st. My neck was hurting and…read moreI was able to schedule an appointment the same day to see Dr. Cota, who was very helpful and professional. After the adjustment, it felt better and I'm really glad because I'm going to be traveling the next couple days. I paid cash and it was reasonable for me. Definitely recommended!

Scheduled for PT here and waited almost 2 hours to be seen by an Assistant instead of the actual…read morePT. As you walk in there's music blasting, it almost feels like you're walking into a gym. I found the music very agitating as I am now recovering from major surgery. I feel as though a PT establishment should be tranquil and calming. This experience was not that.

Awesome PT clinic which treats the majority of my own patients. They do a stellar job with all…read moreshoulder, knee, neck, low back and concussion injuries. Highly recommend. Doctor's orders :)

I been attending this clinic for over a year now. I really like my doctor. She really takes…read moreseriously her job and shows a lot interest in her patients, at least in my case she does. I also like the nurses that work there, most of them. They're all very friendly and nice and courteous and helpful. I just wished I had started seeing my current doctor a long time ago.