completely inept and unprofessional. we have a two year old fridge that they were assigned to do the warranty work on. in the past year they have been to our house 4 times, this current ticket is going on 3 months and still no fridge. I have spent the cost of a new fridge on ice and going out because we only have limited food in our coolers. Now they simply hang up on us. 3 months JDS! if anyone is looking to refer an crap company to their mortal enemy, JDS is your opportunity. read more

Always shows up on time and does quality work. Prices are reasonable. Satisfied!!! Justin installed a new HVAC system in my home and at a later date, installed the old home unit in my metal insulated garage. Air handler photo attached. read more

JDs Equipment Service - Heating & Air Conditioning/HVAC Near Me - Conway, South Carolina

Great service and company!!! Our propane stove stopped working overnight and we woke up to 60 degrees in the house. The propane is the main source of heating in the main living area of the home. Called the emergency line since it was a holiday and had a call back in 30 minutes. Tech worked with me so I could attend my kiddos concert and called promptly to verify I was home. Fixed the issue in an hour and repaired work previously that had been done incorrectly. Great experience from start to finish and would call them again in a heartbeat. read more

Save yourself the time and don't call them. They advertise 24/7 service but their service tech do everything to avoid the calls outside business hours. In fact, it took 4 days to get them on a service call. Then the service tech admitted that he was clueless with how to fix the furnace. Then they called a few days later and said they'd like to come back to see if they had the right part. That was great but they wanted to charge a service call to "check if it's the right part". The thing is... the furnace is under warranty and it's cost a bundle to fix. In short they are worthless! read more

UNRELIABLE, UNTRUSTWORTHY, and DOES NOT KEEP THEIR WORD. We had our furnace go out in February of 2019, the coldest month of that year. The owner of the company sat me down and explained the benefits of a new HVAC system, which we knew was necessary. He sold me on a system that would be efficient, smart and last a very long time. In December of 2019, 10 months later, the furnace stopped working. We called and they came and told us that it was a filter issue, although the error codes stated something else. The service tech told me that those errors do not mean anything. He also said that it was covered by our warranty and then we got a bill. A few days later, the furnace went out again, that same service tech showed up, I showed him the errors and again, he said that they didn't mean anything. He got someone on the phone and said that it was a switch this time and that they would need to order it. A week goes by, I did not receive a phone call and the furnace went out again. I complained and the owner called me back. He specifically said that he would personally deal with this situation. He also explained that the part was never ordered, because that tech no longer worked for them. He explained to me over the phone to switch off the furnace and switch it back on when I got the errors. I had to do this daily until the switch that he ordered came in. He personally came to fix it and then less than a week later it started again. I notified the owner immediately, he said that a tech would come out, despite the fact he told me he would deal with it personally. This time I did extensive research while I waited for the tech to show up. When he arrived I went over the issues and explained that there is a communication issue. He explained to me that it is the communication board and that they have had these go out in other system. That it would have to be ordered. I continued to have to switch the power on the furnace on and off nearly every day. I was then called that the board was in and scheduled with them a couple days out, to make sure it was first thing in the morning. I did not get a call, so I called them and they have yet to show up. Between December 10th and today, February 5th, my husband and I have had to take multiple hours off of work to wait for people to work on a brand new furnace. I have had to turn off and restart a brand new furnace on almost a daily basis and sometimes twice a day. Something tells me this "work around" is not good for this system. The owner did not take responsibility or live up to what he had promised a customer. When this furnace went out, it was during one of the coldest times of the year (-10s to -20s) and in retrospect I feel that he used that to his advantage. He took advantage of a situation and now does not want to actually service the system that he installed. I would NEVER recommend a company that treats customers in this fashion and that takes advantage of situations. read more

Called about the heat at our beach house. Had a different company look at it a few months ago and still was not right. The technician came the same day , sooner than expected, and all is working fine. Very pleased with their service. read more

It's a Cold March day, and my heater decided to take a vacation. We called JDs service Equipment . Cody came out within 30 min, diagnosed and fixed the problem within 30 min. I am very impress !! read more

The is a very professional business. They keep you informed and great prices. Justin our serviceman was awesome. He explained everything he was checking when he left we felt confident that he work was done correctly. So if you need heating or air service call JD's Equipment Service in Summerset SD read more

DONT CALL THESE PEOPLE!!! WORST PROFESSIONALISM I HAVE EVER EXPERIENCED!! We called this company on a Wednesday to come fix our refrigerator that wasnt cooling and they made appointment for 10 on Thursday. They called at 1030 on Thursday and said the roads were too wet to come out. We could clearly see that the roads were dry and when we went to town which is 20 minutes from our place...they were dry dry dry... so that was one LIE. They then rescheduled to come out on Tuesday between 8 and 10 and no show. I called at 10:10 to make sure they didn't forget and they said they called 2 times and text me to make sure I was home, which was a LIE. I did miss one phone call while I was in a quick shower but that is it. I confronted her and the she said .. oh.., realizing she got caught in a lie,..well we called once and then text. I told her it is a landline so we dont receive texts and when you text a landline a message instantly comes back to you and let's you know it is a landline. The just didnt want to drive out because clearly they are only looking at their agenda not any customers. That was 2 times I stayed home and made arrangements so that they could come out which they failed at both. I had a broken fridge, rotting food, not to mention a 10 day old baby. I let the lady who was scheduling how upset I was and that I would appreciate they come out and get it fixed and that a manager call me. He called me five minutes later and said ... I dont appreciate you upsetting my employee and then told me to find another repair guy, then hung up. WOW! UNPROFESSIONAL! DONT EXPECT ANY RESPONSE OR RESPECT FROM THIS COMPANY. I then called another repair guy. He came out the same day. read more

Horrible! Horrible!! They was contacted to fix a commercial oven that had a uneven baking problem. Well I still have the problem and a HUGE $3100.00 for absolutely nothing. They marked up oven racks about 500% and the stated they can not take them back after that didn't do the trick. This business is greedy and will not work with you and let you know up front what the costs are. Please save your self some money & heartache. Look elsewhere! read more