Beware of This Company - Same Owner, Same Address, Same Scam…read more I strongly urge anyone considering using Mr. Glazier NYC for window or glass work to proceed with extreme caution. I own a brownstone and unfortunately had a terrible experience with this company. They required a deposit upfront and once the money was paid, communication essentially stopped. Calls went unanswered and the work was never completed. When I tried to follow up, I was told by the owner's wife that he was supposedly on his deathbed. Naturally, I tried to be understanding at the time. However, after doing further research, I discovered that the previous company operating under the same name and same address is now listed as "closed," while a new business with the same owner and same location has appeared under a different website. It appears to be the exact same operation simply rebranded. After speaking with other brownstone owners in my area, I also learned that I'm not the only one who has had this experience. Others have reported paying deposits and then being unable to get the work completed or get their money back. Because of this experience, I will be filing a complaint with the Better Business Bureau and leaving reviews anywhere this business appears so other homeowners do not fall into the same situation.

Paid deposit - they cancelled twice and refused to refund…read more Absolutely unacceptable experience. Booked an urgent door repair, was told they could come the following day to fix it, paid deposit. They then told me it was against "company policy" so it needed to be rescheduled until the following week. They cancelled for the second time. My tenant was left with a broken, non-locking door in a non-doorman building NYC. Completely irresponsible. When I asked for a refund (which was initially approved), I proceeded to get the door fixed with someone else given the track record of unreliability. Their "communications" person was extremely rude and dismissive. She invented stories about a replacement door and wouldn't even accept my compromise to keep $80 for materials. Promised a callback the same day and ghosted me. Still no refund after multiple attempts of contact. What is really sad is that I actually was impressed by the work on their website. I wanted to use them to redo the french doors in my apartment. However, after the disgraceful experience I had with their "communications" person - talking over me, lying about a replacement door, flat out not being open to negotiate or find a mutually beneficial outcome, I will be taking my business elsewhere. Do not waste your money or time with Mr. Glazier. Zero accountability.

Excellent Service Good Staff I have had work done by them. They provide the best service. Their…read morestaff is hardworking. They do not charge any extra charges. Very good.

Two words excellent service! I mean the staff was professional, skilled, kind and the quality of…read moretheir work speaks for itself. I called a few months ago to inquire about replacing the fire proof door in my apartment that was old, rusty and in really bad shape. Within a week they sent a representative to measure the door and provide me with a quote. If you're like me and you don't have experience with The quote was very detailed with a sketch of the door and a detailed explanation of the services and cost. At first I thought it was a bit pricey, but after consulting with a few other companies it was a fair price and they give you a discount if you pay cash. On the day of the installation the staff was timely, prepared and did an excellent job!

These people are completely unreliable and unprofessional. They don't care if they make you look…read morebad in front of your clients, and they have zero regard for your time or reputation. He promised to return and place a mirror on a client's table--never showed up, stopped responding to texts and calls, and didn't even bring the mirror. No courtesy to let me know he couldn't make it--just disappeared. Absolutely disappointing and a waste of time. Do not hire or refer them to anyone. DON'T WASTE YOUR TIME WITH THESE LOSERS!

I'm kicking myself for not writing this review sooner. I found this company here on Yelp and I am…read moresoooo very thankful that I did. The initial response and all responses following were timely. I needed to replace a wall mirror and I am very pleased with the product as well as the service and pricing. The entire experience was sooo great that I ordered another wall mirror to replace one in my daughter's place. I would definitely use them again!!

Excellent customer service, professional and courteous. They don't mind explaining what they are…read moredoing and why they are doing it this way. I highly recommend them. They clean up behind themselves also.

So helpful, friendly and fair. Had to fix two broken window panes. They did them the same day. And…read morewhen I had trouble reinstalling on my own Anthony stopped over to help. First class service! Thanks!!

Overall a good experience. Paul came and promptly took the measurements and Isabella gave a…read morereasonable estimate for the window pane replacements. Once measurements were taken, we were given an estimate for how long it would take to receive the materials. We had to cancel appointments for installations a few times because of weather. There were times when it was difficult to get a response from the scheduler, Nikki; however Patricia followed handled requests efficiently and responded quickly. I was flexible on timing because I had to travel to arrange for the installations. The payments made electronically, which was convenient. The installers were friendly and they did a good job. I would use this business again - percent.

Overall great experience. The staff and the owner Paul were extremely professional, arrived on…read moretime, respected privacy, COVID precautions followed, and amazing job done. The reason I hired them was because we were struggling with the noise from highway. Since our new windows has installed, we felt a major difference and finally had a peaceful night sleep. I would recommend Atlantic Windows to all my friends and family.

Professional from start to finish. Showed up on time, quoted a great price, did what they said they…read morewould do, were always friendly when I needed something, and the windows look great. Highly recommend.

Benson repaired all my damaged window screens in his truck the same day he came. He was quick,…read moreefficient, reasonably priced, and pleasant to deal with. He was also respectful of my carpeted floors, offering to remove his shoes before entering a room!

I was very satisfied with their service. Called me right back and was very professional and did a…read moregreat job. P.S. and great customer service

Konstantin was able to get me a quote the same day I sent an inquiry. He arrived within the time…read moreframe promised for estimate and the actual job. He took his shoes off upon entry without me asking him to do so. I received a quote by text and ability to pay deposit if I approved the job. I have very old windows in my coop. He did an awesome job and saved me vs. having to replace 4 entire windows. Nothing is inexpensive in home repair in Manhattan but I feel Global Window's pricing is fair for labor and parts. Konstantin was extremely respectful of me and my home. I would definitely recommend their services to a friend who needed window repair.

Used them twice. Konstantin was quick, honest, and very knowledgeable. This will be my go-to for…read moreany window servicing needs.