I bought my Jeep almost 2 years ago. My salesperson was Nik; he made sure I got what I wanted. The finance department works with you thru out the process. I had to extend my payment a couple days, I let them know and it was not a problem. They will remind you..lol One thing I think should be extended is the warranty as long as you paying on vehicle. Not just here, all dealerships. read more

Me and my wife bought a car from them three years ago and put down a down payment as well paid for a little while on a deferred down payment plan we have paid the vehicle every time , yes sometimes the payment would be late but no more than two weeks they always got there payment in full every month .. they kept harassing my wife as well as me all the time even the day before the payment was due and Monica has always been so disrespectful to my wife an would try to demand money All the time and talk on disrespectful on the phone .... Well we recently decided we wanted to trade the car in and upgrade to a suv . Monica said the car needs to be down about another 1,000 dollars and I said ok I will bring in the 1,000 dollars . While on the phone with her o told her we wanted a full size suv . Monica said I can guarantee you a suv if I bring in 1,000 dollars and trade the car in she said only thing we couldn't get would be a luxury suv and I said ok no problem she told me they had grand cherokees , ford explorers and durangos and I said perfect we will be in in a couple days . We go in and Monica pulls my wife up stairs after doing new paper work an goes into a room and looks at my wife and says WE HAVE A PROBLEM AND WE GOT TO TALK . So my wife told her first off your going to talk to me like that an your going to talk to me with respect an like a human being . So finally they go over the budget just like when we got the first car . Mind you me and my wife make over 100k a year so there's no issue with income .. hours later the salesman comes down and then Monica says she can only put us in a Chevy trax or dodge journey ..... so now you lied to us on the phone and I brung in the 1000 dollars , mind you this is a in-house finance company they make the decisions on loans not a ton of banks , so we get an argument because we were promised something an there trying to not keep it , even the phone conversation we had about getting a full size SUV was a recorded conversation. So there's no way to lie and say you didn't say that .. there excuse was she didn't make her payments all on the exact day every single payment and that they couldn't always get her to answer the phone so it was a risk .. BS WE PAID EVERY PAYMENT THATS WHY WE STILL HAVE THE CAR AN THE AMOUNT HAS WENT DOWN AN ITS ALMOST PAID OFF AT THIS TIME ... so after being told a million different stories an lies from them . I asked well how can we pay all payments bring in a 1,000 dollars with the trade in and you guys are saying we can't get what Monica promised us and when we originally got the car they told us it would be no problem to upgrade to a better vehicle next time we trade up because of making the payments an building loyalty with them .. so we got lied to an Monica hates my wife it's very clear as well we told my wife that she is the boss an makes the decisions there on financing a vehicle .,, they tried to convince us that the Chevy trax was an upgrade from our car , hell no it ain't the trax was small an basic no good options. My car had more room with leather an heated seats an remote start . So we walked out for them lying an trying to bs us . They call us a couple day later an said we have a Cherokee with over 100k in miles but comes with with 3 year warranty. So we go down there my wife test drives the car an decided she liked it enough to buy .. HE COMES MORE LIES AND BS so the saleman comes out an says hey we got the numbers if you want the car just sign here and you can take it home. Well after looking at it THEY WANTED MY 1k down then another 3k of deferred payments for two months to cover the rest of down payment WHICH WAS ADDING UP TO BE 1200 a month for two an half months NO I AINT PAYING THAT MUCH A MONTH. There response was well you guys did it with the first car ... exactly so we can get our foot in the door an building loyalty loyalty to be able to buy another car , they tried to tell me everyone has to do it BS LIES .. so it's funny that the deferred down payment was the exact amount left owed on the car hmmmmm weird right. And then they said our car was paid off an that they were going to whole sale it due to the mileage, that's fine your going to get atleast 5k for it plus you want our 4k plus we already paid that on the first car so altogether it's like and extra 12 k you are stealing from us on two cars .... They tried hard to get us to sign the deal an we told them to get f$$$cked That's bullshit and wrong how they kept lying to us and it was the worst experience and rudest ever in my life buying anything. ONE MORE THING I ADKED WHY HAS THE CAR AFTER THREE YEARS REPORTED ON THE CREDIT YET AND THEY HAD NO ANSWER FOR THAT ... its horrible that they would try and due that to us after promising everything and then backing out of it an tried taking advantage of us in anyway they could to get more money from us. I would not by any means deal with them ever again And there supp read more

Byrider Akron - They Cherokee they tried to give us - Car Dealers Near Me - Akron, Ohio

This place is a joke they lie my daughter drove over 2 hours just for her to be told she needed $hit that she was told she did not need not once but several times after her asking what all does she need to bring and the guy she talked to several times told her she only needed to bring proof of address, license,proof of income,proof of insurance,her,1099 that's all she needed and when she got there after over a 2 hr drive he told her she needed her bank statement tf he was ask several times if he needed it and he told her no very unprofessional this place is I was going to go but I had to work and he can count his lucky stars I didn't come because I would have told him about his self because this so called professional sales person made my daughter waist her gas in my vehicle to drive all the way to Akron for nothing!!!!!! So if y'all trying to buy a vehicle from these people think twice because they tell you one thing and when you get there they WILL TELL YOU ANOTHER THEY ARE VERY UNPROFESSIONAL IF YOU WANT A GOOD RUNNING USED VEHICLE AND THE STAFF ARE VERY PROFESSIONAL AND STRAIGHT UP WITH YOU FROM THE START GO TO COUGHLIN KIA IN LANCASTER OHIO THEY ARE AWESOME AND YOU WILL BE PUT IN A VEHICLE THAT DAY AND THEY WORK AROUND WHAT YOU WANT AND LOOKING FOR THAT'S WHERE I GOT MY VEHICLE I WOULD NEVER GO TO JDBNOW Or there off branches read more

I worked with Kayla in service to get my car fixed and when I tell you it was up and running in 3 days I'm talking coils spark plugs catalyst converter exhaust system oil change that's just some of it and it runs like a brand new car thank you so much!!! What meant the most is that she actually messages me to make sure it was good. read more

I had earlier written a not so good review on Jdbnow of Akron well I'd like to retract my earlier review and add that although I felt like I didn't get a fare shake at that time it was more of me not being happy that I didn't get what wanted when I wanted it yes like a spoiled child so I stomped away angry and said things I shouldn't have And let me tell you why just a short time after "my so called bad experience" Nik the salesperson had called me and told me he didn't give up and he knew how much I really wanted the vehicle I was looking at so Nik came up with a plan to make the numbers work yes it took a little time but in the long run im now driving the vehicle I wanted and I owe it all to Nik and the staff that backed him on making this happen for me so don't be a spoiled child because you did get what you wanted and stomp out thinking ill thoughts and giving bad reviews just because you didn't get your way so in conclusion I would like to thank Nik your awesome bro for all his hard work to get my stubborn butt into the vehicle I wanted also like to thank all staff that worked with Nik on this as well thank you all at Jdbnow of Akron Gerald Wood read more

A Plus for being dumbasses within the first two weeks I was without my new vehicle five days out of 141 30 days I found out that they never for filled their contract on the service end big piece of advice if you pay twice so much for the car and they have to record the signing of the contract with additional supporting documents that they told you they advised they disclosed and you get a two-year free service even down to replacing your EGR valve don't deal with them just don't and if you have toLike I did because I was in a pinch got any problems first 30 days contact the state attorney investigator. They've been ran off and ran out of several states. Hey JD Byrider you want to settle right now save face $4000 Clear my credit and I deal with the headache of this vehicle not you. read more

Alisha and Barry were so helpful in the process of getting our new family vehicle! The process was easy and every step was very well explained to us. We are loving our JDBNOW vehicle! read more

I got my car through Josh who I must say I had no issues with his services, however everyone after him in particular Paul I did not care for. I do think that they are not understanding when it comes to payment arrangements, I also know that there communication is not always the best. For example my car alarm was going off every 10 minutes as soon as I got it home from the lot. You would think they would've provided me with a car key alarm prior to leaving the lot, but instead I had to drive all the way to Canton to get one because they didn't have any immediatlly available. Furthermore, I have always made all my payments in advance and I was being called back on one particular pay date because they told me I didn't pay my bill. Come to figure out , the money was in my account the whole time and there system went down and did not automatically take it out as it had prior. Lastly and most recently, I had been waiting for over a month for them to send my title information so that I may get new plates, and they never did . So when I called in they told me its still at the office, when I asked why I wasn't notified, I was told they fired someone recently and so they've been a little behind for lack of a better word. I almost got a ticket on my way to go pick up the tittle because my tags were expired. If I would've known what I know now I wouldn't have done business with them. read more

Called about a ford explorer . Couldn't even give me a price until I completed the preapproval . filled out the so called pre approval app. Then Got a call back. Barry said I need to come in before anything else could be done, I was up front with the type of cars I wanted . So When I got there I was very upfront with Barry. Told him the situation and made him aware that I work in the field n know the games. He said no problem. after filling out all the paper work, meeting with the so called Finance manger. Not only did I find out they didn't listen to the type of car I wanted. Or they did can didn't care . the information I was given from the finance manger was much different . Then What Barry said, when he returned from her office . That's when I came to find out My "APPRVAL" depended on how big my down payment was going to be. They wanted 2500.00 cash down payment before I would be approved. and before we even looked at ANY VEHICLES . then I was told that some of the vehicles I wanted were not even on his lot.. read more

I understand that this is not the nicest dealership, and that sometimes when you have to go somewhere it may be here. But at all costs, avoid JDBNOW! This business has taken multiple charges out of my account on false pretenses, claims they cannot find my insurance documents and then they proceed to take extra money out of my account even after being presented with the documents. Not only is this frustrating but at the holidays especially so! I have called many times and told they'll handle it but it's been a week and no sight of the return of the wrongfully taken charge. I called once again and asked to speak to the woman I had previously contacted to ask about my return but she was busy, I told Bryan, who answered the phone that I would happily wait on hold until my problem could be handled and after a few minutes I was hung up on! I waited a few minutes for a call back and got nothing! This is not how a business should be ran, and it's no longer a business I will recommend even in the toughest circumstances. read more

I drove 1 hour away to apply for car off an offer I seen on Craigslist. The offer is a complete scam! They told me they are income based and my household makes more than enough income to established a vehicle lease. Have 2 cars pay off on our credit as well. Just to be told they would not give me a car cause I'm expecting soon and would not be able to drive. I was more than disgusted with Josh when told this, that was demeaning and untasteful to tell a woman. Also, goes along with discrimination. Even after telling me I can provide proof of income after baby is born they would work with me I walked away. I would not want to do business with any business who thinks it's okay to tell a pregnant woman who works fulltime and currently paying $1600 a month to rent a car that I would not be able to afford it after the baby comes and would not be able to drive. This is not all helping a person who needs a vehicle more than ever to transport a baby back and forth from hospital visits, daycare and etc. While meanwhile still going back to work full time. I will never recommend them to anyone this was a complete total waste of 4 hours sitting there just to be discriminated and humiliated for my condition of pregnancy. I'm currently trying to find a way to possible sue for this. That was just so distasteful, and for a person who graduated from Business School I will not tolerate this type of behavior from a establishment at all. I have attached pictures below if you see this advertising on Craigslist I advice you to not even call or bother it's complete false advertising just to get you in to put in application for the monthly goals they have up on board in they office. I've worked sales for 7 years and the goals is not always to sale a car just applications is another step to the sales quotas as well read more

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This dealership is very deceptive. I purchased a car on a Saturday night from the dealership. The very next Friday the car is broken and in for service. After talking to several of the people I lost faith in the company as I could tell they were lying. I have audio recordings with story's changing and outright lies. They do not do anything but detail these cars using way to much polish inside the car. I found parts for the car in the glovebox within an hour of leaving the dealership. Today is Thursday as of today I have yet to hear from them this week. Tomorrow makes 1 full week I haven't had the car. Which will be longer then how long I had the car. I was told they go over there cars with a fine tooth comb and that they do everything they can to get people into a reliable car..... I was sold on reliable transportation to and from work. Something I didn't receive. $1000 my down payment could have gotten me a car off CL that would make it to and from work for longer than this car did. Shoot 1000 would get me a ride to and from work 6 days a week for 2months+. Again more than this car. I asked if they could switch me into a car of equal value... no we can't do that. This was a lie, this place is staffed by morally corrupt individuals. They will lie to you, and tell you anything you want to hear for you to purchase a vehicle from them. They claim no one else will finance you, and all this program shit. Then you find out that 512 credit score while not great is enough to get you financed just about anywhere. I paid my down payment in good faith, I have to pay more Saturday even though I haven't really gotten to use the car. JDByrider did not sell me a car in good faith, when the car is finally returned assuming there is no more BS which I'm sure there will be I'll be taking it to 2 different mechanics I know who I trust as JDB doesn't have my trust on anything. I was sold the car at 9pm at night after I was in the dealership for almost 4.5 hours and they made me sign that they gave me the opportunity to take it to a mechanic which what mechanic is opened that time of night on a Saturday. I certainly should have gone elsewhere, hindsight is 20/20. But dealerships like this should be shut down for ripping off honest hard working people. read more

This place sucks, the cars aren't worth the money they ask and the financing is terribly over the top.. you'll end up with $10,000 in negative equity because of the shit products they sell read more

My sales person Jeff was absolutely wonderful however everyone I encountered after him made me feel like a criminal not a customer. During the first year of my loan I had one late payment which I was treated like I was a wanted man. After calling them back and playing phone tag I was accused of avoiding their calls even if I'm at work they expect you to answer your phone I guess. Will and Damon made my decision easy to find another finance company so that's what I did and even then the harassment kept coming in the form of text messages and nasty voicemails. I'm not sure if this is common practice but I've never not felt like a valued customer by someone I was giving my hard earned money to. I sure they will troll this review and say just pay on time but even when dealing with the lost of my mom these caring individuals keep their tactics coming. I'm happy to say I will NEVER put myself in the position to ever deal with them again nor will I ever refer anyone to that company or dealership. They are spiteful , miserable people who seem to get off on trying to intimidate you and when that does not work they purposely try to sabotage you. Glad to be moving on from them looking out the review mirror of my brand new car with lower financing. read more

these people, the lack professionalism. they argue with clients rather listening with them and lack compromising with clients. they throw temper tantrums over the phone, the worst worst worst place to ever do business with, corporate need to fire these people, they're a bunch of arse holes. how you running a business and you talk crap about your clients behind their back??? either shape up your business and be more professional or corporate will be getting a call! read more

There customer service suck big time. when you try to call in to ask for a payment arrangement they won't let you do it they don't care what your situation is. even after when purchasing the car they will tell you, you can make payment arrangements but don't believe a word they say.... This is by far the worst car dealership I have ever experienced in my life... the financing lady Trina is very unprofessional and she don't care what you have going on they will harass you and your family all day everyday if you are late for a payment.. Wouldn't recommend them to anyone not even people with the worst credit I believe you can find a car some place else with out the headache period..... DON'T DO IT!!!!!!! I'm not a person to write reviews at all but this really is a place I wouldn't recommend to anyone the way they work isn't right they are really in it for the money and they don't care how they get it. It's not about the customers and that's what I don't like. They will never get my service again or any person I know. read more