I went in search of some new clothes for spring break. They have old lady clothes or teeny booper clothes, no in between. it looks like the prom dress selection is pretty good, but I'm not going to prom. my daughter found some clothes she liked ,(teeny booper). staff was great, but only one register open in the whole store. I shouldn't have to search all over for someone to take my money. I'm sure they'll be gone, unless the mall walkers enjoy old lady clothes. Valley west is like a ghost town. read more

I enjoy the clothes there..however, stop pushing ur jcpenney store card on customers that tell you no ! 2nd, I should not have to stand in long lines ! Open more counters !! read more

JC Penney Photo Review. My siblings and I had a photo shoot scheduled for 5:30. We did not get our pictures started until after 6. Halfway through our session, Melissa (the photographer), asked my TEENAGE BROTHER if he's gay. His sexual orientation does NOT change how he poses so I'm not sure why that question was asked, and it is VERY unprofessional. He was visibly embarrassed and uncomfortable, as were my sister and I. I am disgusted by this and will never be returning. And yes I will be calling management tomorrow. read more

My customer service experience was great. I had an easy time finding what I wanted, and when I was at the check out I met Carol. She was sweet, knowledgeable, and helped me get a better offer/deal. I enjoyed her compassion, she was great. read more

Warning: Review for JCPenney Portraits Avoid if possible. We scheduled an appointment, never received confirmation, called back to confirm and turns out they didn't put down our reservation. Unfortunately, we have a Groupon and cannot return so we are attempting another try. For the second reservation, I made sure I stayed on the phone until I received the email notification. I waited 20 minutes, no email. I spelled my two letter last name for the fourth time, gave my email address for the fourth time, and phone number for the third time. Finally, a confirmation. Crossing my fingers that they won't "accidentally" lose the reservation. The lady even tried to search for other portrait studios that I might have called. I mentioned that I have a JCPenney Groupon. Why would an independent studio accept JCPenney Groupons? Are they reimbursing people for their Groupons or something? Such an odd situation. read more

This is why we shop on amazon. Men's department had terrible customer service. Manager couldn't do simple math on a sale item. Try somewhere else. Should call Sears for their playbook. read more

OK, so only little old ladies go to Penney's salon? Guess what? I'm a little old lady. But, Bree is the reason I keep coming back. She is not just skilled, knowledgeable and attentive, she also saw to Herself during chemo. Bree had never had a chemo customer before, but she bravely accepted the challenge. She was so gentle and caring I felt like another family member was seeing to her. Even when Herself was bald as an onion, Bree tended to her other beauty needs. read more

JCPenney - Waiting for Bri, the best stylist in Des Moines. - Department Stores Near Me - West Des Moines, Iowa

I came in needing lingerie for a maid of honor dress as well as shoes. Everyone was so helpful and kind! Nimoa (hope I spelled her name correctly, so sorry if I didn't) helped me navigate all the different options to keep my bra from showing, she brought me different sizes so I didn't have to leave the dressing room and made me feel confident in my choices! She was awesome! Carol checked me out and was amazing! She helped me save a lot of money and ensured I was happy with my purchase and understood the return policy if they ended up not working! I totally recommend JC Penny! We should all go there more so we don't lose them like we did Younkers! read more

This store is a complete disaster.... First I have been shopping at JC Penny for going on 3 decades now... I have given this store at Valley West 3 chances. Each of those chances I have had to go elsewhere to do my shopping. I don't see how this store can make it if they don't make some major changes fast... I will never go back I know that... You know you are in the wrong store when the first sign you see when you come in the door says " Line starts here". What a crock... If people are forming lines at the check out OPEN MORE CHECKOUT Counters.... Why is that so hard to understand... The displays are trash... Everything is piled so close together and very disorganized. It is purely a painful shopping experience to even try to navigate through the store. Hey JC Penny... Bring back the 80's and 90's We like the slow casual shopping experience. bring back the checkout counter Its OK... I don't like standing in lines. Remove a lot product from your shopping isles. Let people back in for a change. Try putting things that people will buy back in the isles instead of cramming a bunch of overstock crap in the isles hoping that if that's all they have to choose from maybe we will sell something attitude.... Seriously JC Penny.. Go back to your roots... I would like to start shopping there again... read more

This store and their on line service stinks. My wife ordered a sweater on line, paid for it on line, got the confirmation that it shipped, then we went to the store twice a week for three weeks just to be told it will be in tomorrow. well tomorrow must never come. it still isn't in. The customer service rep was extremely rude and wouldn't provide any information on it. we then called the manager to complain and requested a corporate number to complain and was told there is no corporate number. The store manager then convinced my wife to reorder the item and pay for it again but would not credit her debit card for the order canceled. Said she needed to come to the store to get that refund on her card. How does that make any sense? they can take you money over the phone but cant give it back. It is no wonder they are losing market share. Don't give them any of you money. read more

So disorganized. Asked a simple question and had about 4 staff members give me different answers. I would spend any extra amount of money to never have to go here again. read more

I've been going here since I was little. It's changed so much. They are aiming for this new edgy modern look. Which they think will fix some of the issues of customers not coming in. But after my embarrassing experience the other day I won't return for awhile. I was out for a run and when I went to the restroom I had the unfortunate discovery that my pants had ripped. I went into the store to try and get pants as fast as I could. I found some and went to the register but to my discovery they had a huge line at all of them. I didn't want to announce to the world my issue and that I had taken the tag off in the fitting room. So I decided that the jewelry counter always allows purchases and that would be my best bet. They lady was incredibly rude about it and laughed. She said she wouldn't check me out that she was going to clean rings. So I had to go ahead and be embarrassed about the situation and suck it up. Which meant the long line. I won't go there. As far as everything else goes. The place is a mess. It's not organized and I can't tell where things and depts are. It's crowded with to many racks. It's rather overwhelming. What I do enjoy is the small Disney dept, which is always clean and well kept. I also on occasion enjoy the portrait area. They do a great job working with you to get good photos of stubborn kids. The one thing I miss is the giant catalog they used to have. The one the size of a phone book! That was awesome to run through and order from. As far as dept. stores go, there are better ones. read more

I love jcpennys. But the other day I was out to our penney's and bought a swim suit. It was on sale. The one I tried on had the little stilcky tag off of it and it said 45.00 But the other ones had the sticky tag on them and they were marked 65.00. There was a 40% off sign on the rack. When I took it up to pay for it . It rang up as 65.00. I told the clerk that it was 45.00 and she did give it to me for the 40% off. But my question is how can you mark them up that much? People look under those sticky tag just to see what the orginial price is. I did not take it off the swim suit it had been taken off all ready, OH and the ones that had the sticky tag on was just like the one I bought. I think that is not good for you people to do things like that. Marking them up 20.00 dollars is a bit much. I don't think you are in that bad of shape that you have to do that. I will still shop there because it is one of my favorite stores,but you can be reassured that I will watch all you mark downs, and clearance items. OH I shop at Valley West Mall in Des Moines Ia. read more