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    JCPenney

    2.9 (26 reviews)
    Closed 11:00 am - 7:00 pm

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    Christmas rush
    J David H.

    I'm sorry JCPenny, your store in the Lynnhaven Mall reminds me of the show "The Walking Dead". With hundreds of locations closed over the past few years they are in pure survival mode. If my last two shopping experiences are representative of holiday sales then it will be an ugly season. Many generation X like myself recall the days when younger and using the catalog as the only source for a Christmas list. I have such fond memories of the toy section and circling the items on a Santa wish list. Today the store does not even carry toys. My first visit and second visit were within days. It has been probably over a year since I stepped foot in a Penny's store. I needed a pair of casual slacks and thought why not. They carry the major brands like Levi's, Docker's and Lee. The Men's department had no one in sight and I was in need of help on sizing to prevent going through stacks of unorganized pants. I found something to try on and located a clerk after 15 minutes. I asked her for another size and she agreed to look. She never came back. I decided to try them on and a older man named Ollie showed me where the dressing room was. I was in need of two pants and wanted identical color and size, but decided to settle if only one could be found. I asked Ollie where the young lady went. He said she left the floor and went upstairs. After discussing my need for another he said the never back stock anymore with three truck deliveries a week. My checkout by Ollie was friendly, efficient and he did ask if I wanted to open a charge card. Upon locating two identical pants in Kohl's the next day I returned them. The young male staff at customer service asked the right questions on why the return, could he help with something else etc. The purchase was put back on my card and the transaction took just minutes, so excellent and thank you! I decided to go upstairs which has appliances. Our family is beginning to look at front load washers and dryers. The displays are new and attractive, however nobody was in the area to discuss. As a matter of fact this is a theme of few staff on both visits and this is the peak of holiday shopping. After preparing to leave a woman asked if I had questions. Before I could ask she said the clerk was on break and could be called. At that point no, I'm done! Before leaving I hit up the men's room located on the first floor by cosmetics. At some point a renovation has taken place, but it was dirty and showed signs of wear. I wish I could unsee the stall full of soiled paper and a dirty bowl with contents. Then the door closed and jammed and I could not get out without almost kicking it in. I looked at the cleaning log and it had never been touched today and the time was 530 PM. I think this incident alone is worth a star deduction. I see you JC Penny, your trying. In my opinion a great move to bring back appliances. Big ticket items can really help the bottom line. Interestingly enough I was in Sears the night before and someone immediately was in appliances to assist. I also noticed the cosmetic area has greatly improved. I peaked in and no staff as I exited the restroom. Just prior to leaving the store I saw a Women's line of clothing by Tracee Ellis Ross that was...well don't know how else to put it frighteningly ugly. This was the main display at the entrance. Oh boy! I'm rooting for ya as a chain, but at this point your dead to me.

    Hmmm
    Nicole K.

    JcPenney has had a of of transitions over just the past few years. I've been shopping here for years. Many disappointments recently, but there is the occasional gem. They did coupons like everyone else. Then they did away with all coupons and did the sales on certain days of the month. I was all about this. I did not have to chase sales or clip coupons; I just knew to go the third Thursday (or whatever). During this period I had great luck finding awesome dresses in the women's section for next to nothing. Good quality, casual and fancy dresses for as low as $5. Got mom a Joneswear suit for $15 etc. I always looked for tops and pants at JcPenney but the only success that I had was in the women's dress section. This was frustrating because I don't want to wear dresses all of the time. JcPenney then went though another restructuring building up designer stores within, such as Liz Claiborne and Joe Fresh. The designer shops did not, and still do not interest me. Well now JCP is back to sales and coupons. Print coupons, get them in the mail or newspaper and have them delivered to your cell via text. And the JCP coupons are of a decent discount, well worth trying to find something to purchase. I've gotten $10 off of $25 and $10 off of $10 coupons. I have always had excellent customer service here, particularly in the dress, watch and shoe departments. I am excited and pleased about the new Sephora in JcPenney. I've been a patron once and I will be visiting again within the next week. I had the best sales associate at Sephora and got a great deal. My qualm is that the clothes here are too youthful or too mature for someone just barely 30 (in my humble opinion). The shoe, jewelery, furniture, lingerie, home and kitchens sections have something to offer for all ages. Just this week I saw that the JCP salon at Lynnhaven sells Mizani hair care products for ethnic women. The prices seemed fair to me with salon products priced $11 to & $20.

    Destiny P.

    The store is always nice and clean. I always like to look at the prom dresses/ special occasion section and it never disappoints. The dresses are beautiful and most of them are at a decent price

    Jason P.

    In a world where society requires you to wear clothes, this place facilitates that requirement... in a completely average manner. Having acquired a gift card for Christmahannakwanzaka last year, and it's 0.025 ounces weighing down my wallet, I decided to venture into this palace of semi-progressive style. Boy was I almost impressed with this two-story fashion mecca! You gain entry to JC Penney via multiple access points - from the mall, the ground-floor doors, or even a bridge from the archaic parking deck... which is probably the coolest feature of the store. Once inside you'll find a variety of clothing and home options that may or may not appeal to your fashion consciousness. I say may or may not due to the improbability factor in finding someone to assist you - made all the more difficult by the employee's non-uniform dress code. Sure they've got tons of clothing options (that always seem to be grouped into some sort of sale), but that does me little good if I can't find someone in the shoe department that can in turn find the matching shoe for the display I desire... sigh... I literally had to go to a different floor to find assistance during my previous trip to Penney's. Perhaps it's budget cuts, the age and continuous down-trending of profits, and/or the lagging of their style-sense, but either way if you're going to have a store, it needs to be staffed. Aside from the lack of service, the store did present a lot of options that some folks are bound to appreciate. It was also fairly clean and laid out in a easily deciphered floor plan. That being said, to rise above the average will require an investment in the service and standards that JC Penney held as tantamount during their earlier years.

    Lynnhaven Mall JCPenney
    Charlores D.

    Came to JCPenney for a return and then an exchange. Had issue with the authorize user system because the employees were not educated on how to use the system. I was instructed by Chris the GM to call the number on the back of the card to add myself to the system. We did that I was added with no knowledge that a card with my name was to be sent. The teller on the phone confirmed my name was on the account and customer service would be able to verify. Not my problem that they have nothing to do with the store and the policies I'm just a customer trying to figure things out. I've had 3 encounters today with Chris the GM and by the 3rd time he became very annoyed rolling his eyes and disrespecting me in front of customers. I'm from San Diego where people don't act like that so I was very surprised by his attitude towards me and I asked him to calm down because I'm just trying to figure things out because his is my first time. I've spent over $1100 dollars at this store In The last week due to a recent move and you'd figure the GM of the store aka Chris would have a better attitude to service me. Seemed like he was tired of walking around he asked me not to keep asking his sales people questions like I'm an issue. I will be calling corporate and making a big deal about this Chris needs training on how to address customers In a dilemma he didn't have all the answers and was very unsure on how to check his system and became defensive and threatening. I don't appreciate being treated this way and will only do my shopping online so I do t have to look at her him again. The other professional Mila who helped me was very helpful called the manager to ensure policy and was a pleasure every time I came In the store to buy anything I'm very dissatisfied and disappointed with Chris and his mismanagement. Very disgusting guy!!

    Arizona rigid - waist khaki joggers

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    2 years ago

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    3 years ago

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    10 months ago

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    2 years ago

    I miss having JCP at home so it was nice to see and this one was very neat and organized.

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    3 years ago

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    8 years ago

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    3 years ago

    Great customer service, they always are welcoming and go above expectations. Thank you

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    8 years ago

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    12 years ago

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    6 years ago

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    10 years ago

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    9 years ago

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    9 years ago

    It's 90 outside and 190 in the damn store...stop being cheap asses and fix the damn ac.

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    5 years ago

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    13 years ago

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    Ask the Community - JCPenney

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