First the bad, walked in to find something specific. I asked a lady for help who was putting away clothes in the women's section. She could care less, didn't want to talk to me. Thankfully she pushed me towards the jewelry section to get an answer. The good.....Anna, behind the jewelry counter has the BEST customer service. I was not in the market for jewelry but walked out with 2 rings just because of her. I had no idea JCP had fine jewelry and wouldn't have known without her engagement. Anna, has made me a JCP customer again. She alone is carrying that store. I'm really hoping that is her name. She was working on 4/1 around 11am. read more

Good luck ever trying to reach anyone on the phone to ask a question! Even during a regular 9-5 shift. You can't get anyone to answer, no matter which department you try. They're just as bad in person! There's hardly ever an associate to ask anything and there's usually only one cashier so expect very long wait tomes. This location is definitely not what it used to be! read more

JC Penney still has the same vibe from when I was growing up. That's good or bad depending upon if you are a JC Penney shopper! If you know who you are, then you know who you are. I am not a JC Penney shopper now that I'm grown up and Mom is not buying my clothes anymore lol. What I DO go there for, always, is draperies. JC Penney has never let me down *yet* for window coverings. Go downstairs to the basement floor and there is a generous selection, including many blackout curtain choices, rods, and etc. Keep a lookout for the topnotch window covering sales as that will save you a lot of money. Also, check for anything marked down - we got some perfectly respectable curtain hooks for half off. As per above, the store is a bit tired, but the window coverings are worth the trip. So it turned out we didn't need those marvelously priced curtain hooks, though, and returns? Well, let's just say that they have a way to go before their returns process can keep up with other stores. There is a miniscule counter by the south doors, only one person working it when I was there, a long line doing both returns and pickups, and a single customer returning about 6 different trips worth of items. In other words, depending on your luck, expect a wait. Service both at returns and at draperies was immaculate, however. The woman at returns was heavily taxed by the said customer and never lost her charm for a moment. read more

I had a great experience. The Jeweler assisted me while the previous person kindly decided to standby. The two ladies behind the glass casing would not give up until I was satisfied. I came on the basis of my Wife's Ring. We found my receipt in my Email. They located my case number on their software. In less than 10 min I was able to log my Ring under Warranty. For Polish & Repair. Thank you! read more

It was a good shopping experience. The store was clean and organized. There were no line at the checkout register at the time. I was in a rush, so this was great. read more

JCPenney - Broche - Department Stores Near Me - Tukwila, Washington

Very rude associate named "ALICE" She was profiling me. Saying "when you return this make sure all the tags are on" I never said anything about any returns. Called three times before I could get a hold of the store to complain. The manager had no sense of urgency or care for this rude customer service. read more

I ordered a 5x9 area rug online.I was sent the wrong rug. I was told I am responsible for returning this 35 lb rug to the store or UPS STORE,when this is not my fault.Bad CUSOMER SERVICE. read more

Liked them a long time ago their company has gone down hill from what it use to be. Customer service is hit or miss while the decent customer service is from the cashiers and that's because they require higher standards. Staff wondering the floors are hit or miss but they often avoid you. I feel bad for them around holidays because it's a disaster zone for clean up. I'm glad they finally got rid of that one lady that had a really, really loud voice. I don't think she ever heard of an inside voice before. Changing rooms. The store only has one damn changing room for the entire store. It only has 6 booths and a third of them are closed half the time. Unless you come early the wait lines to get in are ridiculously long. I swear some people have nothing better to do but chat on their phone in the changing booth for 20+ minutes holding up the line. No staff to tell these people to "hurry it up." Due to lack of staffing I'm seeing clothing piling up in the return bins more than normal. There's not as much merchandise as there use to be. Mostly due to people buying things online these days and other various factors. The quality of their clothing has gone down hill as well. I buy clothing only to have it get worn and torn looking after 1-2 months of washing/use. And I'm very careful with my clothing. Clothing standards seem to be very unrealistic for what they expect to fit their clientele. You have either chunky/curvy or you have petite fits. Well? Where's everyone else? They don't have them. Oh, be careful what you buy as I've had a lot of color bleeding issues from various clothing. I stopped buying their brands because of it. More popular brands I can buy any where so I buy them else where. I do not like their online ordering return policy. You pay for return shipping or you have to go into the store and physically return it. No that's a hassle return. I've had issues with online returns. If you order too much they get suspicious if you order too frequently they begin to challenge you and begin to treat you like a thief. Yea, that looses my business. JcPenny has been closing stores for years and I feel this flag ship store is holding on by a thread. Macy's keeps wining my business because of the higher customer service and easier online returns that are hassle free. JcPenny returns are hassles. Even if you return in person and are legit. The return people are not to question you but they do it all the time. Do not buy online furniture from JcPenny. I bought a bedroom set and delivery was clutter f* mess. The delivery people would argue up a storm about everything. I at the time was a gold card member and they were to deliver to house, set up furniture, take away shipping material and leave you happy. Nope, that only happened with 1:5 items. The rest were the delivery people being douche bags. One arrived like 2 days before we were to leave on holiday and we specifically set up delivery date to fall after trip. Thanks aff holes. Another issue we had was they just dropped the bed frame in the middle of the bleepin drive way. I had to wait for my room mate to come home to assist me moving it into the garage. No, I professionally asked them to bring it inside per the agreement and they were just ass holes about it. I can see why a lot of places are trying to make it so customers return as that is the business you want. JcPenny has lost my business over the years. I tried again a few times last year and was just displeased. Sorry, other companies lost my business. read more

No accommodation for disabilities. Asking a severe asthmatic to walk half the length of your store and then STAND for TEN MINUTES while your clerk handles a catalog return, means I have no interest in ever shopping either your store or your catalog again. Also, every single return had an "adjustment"... so I paid over $50 for the "convenience" of trying on items I cannot get at your retail location, but only online through the catalog? No wonder so many department stores have gone out of business! read more

DON'T SHOP HERE UNLESS YOU'RE ANTI-BLACK. The LP in the grey shirt only follows the Black customers! It's horrible when you can't shop where you used to be employed bc they hired a racist loss prevention associate. jcpenneys is disgusting. IT'S JUNETEENTH and I'm profiled for absolutely no reason! read more

JCPenney - LP came outside right after I left. I used to work here and it's disgusting that I can't shop in peace. DON'TT SHOP HERE. - Department Stores Near Me - Tukwila, Washington

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Ordered shoes on-line, but the fit turned out to be too big. Started a return, packed the box (including the printed return slip), took to UPS to scan and ship, received return receipt. Then the shoes show back up on my porch! Tried emailing JCPenney- received a simple reply that said to try CHAT instead. Odd, since the return form says to EMAIL, but Okaaaay.... Tried CHAT and after a long back and forth, the only suggestion was to start a return again EVEN THOUGH I showed them the page that won't let me start a new return on the item. So CHAT suggested I CALL. Called customer service only to be told they can't do another return on that item (yes, because I correctly returned it!) and that I should GO TO A STORE. So now I'm driving 45 minutes one way to return an item I already returned CORRECTLY. Thanks. Your system is broken, JCPenney's. Not too mention customer service made the very weakest attempt possible to fix the issue. Sadly, I liked the shoes and would have looked for another size, but not anymore. I only bought here because the item popped up on my search. I will AVOID buying from JCP in the future. read more

I went into this JC Penney today to pick up something that I saw online and noticed that the price was $25 more than the online price. So, I stood right in front of the item and ordered it on my phone for in-store pickup. After killing 2 hours at the mall, I got a text that my order was ready. When I got to the pick-up location, I saw that it was also where returns are handled, and there was a long line of people returning Christmas gifts. Two signs hung from the ceiling, each with a downward-pointing arrow. One said "pickups," and the other "returns. " These signs hung over a stantion that had been set up. The long line of people returning things were on the right side of the stantion, which according to the ceiling signs was correct. I waited on the LEFT side of the stantion to pick up my purchase. When the next clerk became available, she ignored me and looked at the returns line and said, "Next " That's when I stepped forward and asked, "Isn't this the line for pickups?" and was told that it was all one line. I then pointed to the ceiling signs and asked, "Well then, what's that?" She then acquiesced and handled my pickup. So kudos to the clerk for doing the right thing, but I shouldn't have had to point out those two big signs to her. Seems like a training issue. read more

The service was great, but they needed more cashiers to help with the check out. The wait to get checked out was long and so were the lines. read more

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I've always liked JcPenney. They have some reasonable prices especially for young girls clothes. The service was good and didn't have to wait for a long time to pick up my online order. read more

Yesterday we shopped at this store in South Center mall. The store itself was disorganized, messy and had little help. The issue we had was with some clothing items being on the wrong rack because of the mess and a miscommunication about the price. When we discovered the product we bought was far more expensive the manager Alaina( so she said even though a name tag said Stacy) was rude and insinuating accusing us of changing the sign before she even had time to discover the true issue. The other manager, a lovely, older gentleman, was very apologetic and helpful. But due to the horrible treatment by Alaina, we will not be returning to this store. read more

I bought work dress shoes here recently. The treds on the bottom of them were different, it was a factory mistake. I work in airports so I have to go through security and because of this, they think that I'm smuggling something every time, so I can't wear them to work. They refused to let me exchange or return them even though it's a factory error that stops me from wearing them. read more

Wow this place has really, really gone down hill!!!! I recently went in for some basic t shirts, but what I found was nothing but a clusterfuck. There wasn't a single table in the entire women's department that had folded clothes -- they were all just thrown on the tables or even the floor and there was absolutely no organization of any kind. Every where I went was rack after rack after rack of disorganization clothes carelessly thrown around. Huge piles of clothes on the floor, lots of garbage everywhere. The men's section was a lot better, but still pathetically disorganized. I'm not one of those super anal clean people, but this was too much for me. To the point I felt embarrassed for them because they let their store slide so far. There was a girl who asked the cashier for help as I was leaving empty handed. He told her that they were short staffed and shrugged, basically telling her that she was on her own. I used to find really great basics here, but it's so disorganized and messy that I don't see myself coming back ever. read more

JCPenney - This is a good summary of the entire store. - Department Stores Near Me - Tukwila, Washington

JC PENNEY HAS turned into SEARS so full of poor quality JUNK. They should just close down instead of importing more junk to our shores. All the shoes are plastic all the clothes are poor quality sewing. I walked through and left. America has fewer and fewer quality department stores bc they are accepting of poor quality goods. read more

This is the first time that I've come to the salon in my entire life. Being a woman of color I was pretty skeptical on what the results may be. Although I did describe the situation I knew the pricing was not correct for what I was looking for, I originally booked the appointment online for myself and my daughter and gave a detailed description on what I was looking for each of us. Needless to say when we got to the salon things turned out a little bit different but we had two very awesome stylist who understood what we need it. I do recommend that you book online and leave a description of exactly what you need and hope for a call to clarify or give them a call in the store that you're looking for tell them what you need don't be afraid to give details and I'll make sure that you were connected to the proper stylist. With so many different varieties of hair nowadays and the prices at people charge to help us keep it healthy we should never have to walk away paying a price with something we're not happy with. Although this was a little more expensive than I was hoping for I do know that the next appointment for my daughter will be much less and for myself as well. We will be returning back to keep up on our maintenance and to help keep our healthy. Thank you so much to these wonderful women (Franisa and Beryl)who helped get us back on track. There are a few other women of color there as well if thats is what you are looking for. JCP also does locs, twist, braids (cornrows and extentions) and weaves. The prices are about the same if you go to any other salon. read more

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JCPenney has really stepped up their game. I was looking for new work shirts and couldn't find what I needed. I found an amazing associate, SEVILLA! She happily walked around for 5 mins looking for what I needed. I would have never found them without her! They were out of my size, so she took me back to a register, looked them up and placed an online order for me. I ordered 5 and they showed up in 4 days to the store. The pick up was so organized and the lady working was so kind. In and out in 5 mins with my 5 well made Liz Claiborne button-down collared black work shirts. I will be shopping here more often if the service remains. Sevilla, You we're amazing! Thank you for your great customer service! read more

In all honesty, I don't know how JCPenney is still in business. Avoid this store at all costs! It's dim, unorganized, and the checkout lines are SLOW. I really don't understand how it should take longer than 5 minutes to checkout, when it's almost a ghost town in there. I haven't stepped foot into a JCPenney in over a decade. I was looking for a stockpot, and Google displayed a suggestion for 3 stockpots for only $17.99 at JCPenney. The deal seemed too good to be true, so my friend and I took a look at their website. When my friend saw their website, he actually thought that it was a fake JCPenney website. The website looks so outdated, that my friend refused to believe that we were actually on JCPenney.com. I had to go to Google, type in JCPenney, and click on the official link in order for my friend to believe that it was actually JCPenney's official website. That should say a lot about how outdated they are. I placed an order pickup for the stockpot, and the pickup email says to talk to an associate to pick up your items. I went to the store the next day, I got in line, and there was only one person in front of me. It took about 5-7 minutes until it was my turn. When my turn came, I told the associate that I was there to pick up an item. She pointed in a direction and said "pick ups are over there." No smile on her face, and no acknowledgment when I said thank you. The pickup section was a mess. They have tacky half filled displays of miscellaneous items. There was a line for returns, and a line for store pickup. There was a sign that said "JCPenney Express", and I had no idea what it meant. I assumed that it was an express line for cardholders, so I went into the return line. After standing in line, I notice a smaller print saying "online pickup" under the huge express word. Why wouldn't you just make a huge sign saying online pickup instead of a huge sign saying JCPenney express. The signs that are hung on the ceiling to help guide you to where everything is, wasn't much better. The online pickup words were so small, that I didn't even notice it at first. You'd think that since almost every retailer offers online pickup now and that it's a popular option that a lot of people utilize, JCPenney would invest more money into marketing it. Nope. It's truly a half assed job, and they shouldn't even be offering online pickup. Even though the online pickup and the returns section were separated, there was only one associate working in the whole area. She would help one person from the pickup line, then one person from the returns line, etc. Why make two lines in the first place? At that rate, just group everybody into one line. I assumed that they separated the lines so that somebody could jump on order pickup since it's fast and quick, while another associate works on the returns line. Nope, it's just JCPenney being JCPenney. Messy. The associate working the pickup counter was not friendly either. The girl in front of me had said that she was there for an order pickup. Here's how the encounter went down: Customer: hi there, I'm here for an order pickup -hands the associate her ID- Associate: do you have an email Customer: yes I do, let me just find it real quick Associate: did you get a "your order is ready" email?" Customer: yes I did -searching for the email on her phone- Associate: are you sure that it was actually a your order is ready email, and not a confirmation email. Cause it needs to say that your order is ready for pickup. She was basically talking to the customer as if she was dumb, and she had an attitude in her voice the whole time. It baffles me how their service can be so terrible, when they're barely staying afloat. These employees need to be retrained, because JCPenney won't be around forever. With the horrible service that they're providing, they're contributing to JCPenney filing for bankruptcy at a faster rate. Forever 21, Barney's, Sears, etc. have all filed for bankruptcy. JCPenney will easily without a doubt, be the next one to go. If you hate your job so much, go get a new one. Nobody is forcing you to work at JCPenney's. The store looks depressing, and all of the employees look miserable. Tear this place down, chop it up, and put some better stores or restaurants in its place. read more

There's only a few reasons why I would shop at a JCPenney's: 1. Christmas stuffings that nobody would keep anyways, but it's cheap here 2. The Sephora store inside have something in stock that the main Sephora in the mall ran out 3. If I become a mom and start budget shopping for silverware and bed sheets The clothes here are out dated and out of fashion. Tell me about your experience if you've been here or is going to after reading this review:) read more

I'm usually here to get the kids' photographed. Both times was pleasant. The photographers were nice, they were very accommodating. They work well with kids at all ages. However, it was my 8-month old son that wasn't happy at the time. We tried all sorts to make him smile, but wasn't very successful. Her photography skills were alright, not so impressive. There's a few shots that has some unnecessary props in it. Also, she didn't center it right and cut off my son's foot in one of the pictures. The quality is the same as my DSLR camera. The only thing I don't have at home is a nice backdrop, Other than that, I think I have better photography skills than she does. I keep on coming back to this location is because of their Groupon deals. I usually buy them when they are on sale, at about $15 for a 10x13 print and a 3-picture cd (now digital downloads) read more

2/13/2022 I was on there website and say some nice shirts so i go there to find them and did not see any of what was on line. It seems there is more on the website then in the store not right. Not to happy! read more

Don't ever go to the optical here. I've been coming here for years, since I was a high schooler and the lady who works here never answers the phone. I've literally called every hour just trying to make an appointment or refill my prescription and she could care less. She won't answer any calls and I'll even leave voicemails. There's been a time where I've called all day and drove 30 mins and came in person and she was just sitting there. I'm not a person to make fuss, but I'm done coming here and I don't know why it took me so long to stop coming here. read more

JCPenney - Me calling the optical and getting no answer every time - Department Stores Near Me - Tukwila, Washington

Southcenter JCPenny. Wow - haven't been into a Penny's in years - now I remember why - it's an overpriced Goodwill......All the clothing was "on sale", with racks and racks of clothes that looked like they were out of my Grandma's closet. Couldn't find anything in the shoe department - Payless has a better selection and quality. The reason we went here was to use a gift card the big one got for Christmas - it was for Sephora (at JCPenney) - I know the gift giver thought it was good at all Sephora's but it isn't. They are an odd outlet of Sephora - they don't honor Sephora coupons or promotions - they supposedly have their own. Got talked into opening a JCPenny card and assumed that I would get 20% off, like the sign promised (oh wait - not valid in Sephora at JCPenny locations - this ticks me off - so no perk - will close the card with the 1st payment). The only positive was Roth in Sephora - he was great helping my daughter pick out new foundation (so she doesn't look like an oompa loompa) but it did set me back $115! Oy, maybe it's ok if she looks like she belongs in the Chocolate Fatcory with Willy Wonka..... read more

SHOE DEPT. has Absolutely ZERO customer service training . Last 12/8/13 around 3pm.My 70yr.old mother was assisted by 2 salespersonnel When she requested for a bigger size,Sales person no.1 "looked" in the computer while in the mean time sales person no. 2 went to the stock room. Sales person no.1 tells to her that there is no size 9 available in thier store & that there is in another store. Few minutes later here comes sales person no.2 with the 9.5size she requested .My mom then tells salesperson 1 that salesperson 2 found a pair while he on the otherhand just dismisses her AS IF trying to "kick her out" to go to another store--The sales person got "hysterical" that my mom used the word"kick out"he said "oh my god! am not kickin u out thats not what i said!!am calling the manager! i asked him "for what? he went on to say that my mother was rude to him& he has rights too! he kept on talking and the more he got upset-manager (s) came . he was then asked to go to rhe backroom-& u can hear him throwing stuff at the back! tearing up jcp property? UNBELIEVABLE! if a customer felt and expresses that she felt being dismissed ,is that the proper way to handle that? a FAKE apology could have diffused the situation. read more

JCPenney - Department Stores Near Me - Tukwila, Washington

The photo studio was terrible. The photographer was so young and inexperienced. Our kids struggled to sit still and she wouldn't take photos until they both sat still and smiled a few seconds. When she did take photos she would take one and then look at it a while. With two active kids you need to snap photos fast. She also did not have a good manner with the kids. Half of the photos were blurry and the cost was about $200. Never going back. read more

JCPenney has gone through a lot of changes over the years, and this location is probably the most typical example of a modern JCP. The service is terrible, mostly because everyone looks like they are stoned out of their minds or just completely apathetic to everything around them. I'm actually ok with that as long as they organized the clothing in a halfway logical manner. Even a child can discern that they have put the pride in their work on layaway because their credit is in the trash. The store is at least clean, but I would much rather go to Costco if I want to get lost, and Target if I want cheap clothing. If you're in the mall and have some time to burn on looking for a decent sale, then by all means, head down to the JCPenney. Just book at least an hour of your life because nobody is going to help you escape the First Circle of Hell. read more

JC Penney's blinded me with the white - white walls, ceiling, floor, displays. I came here because I was looking for a watch and clothes. I wanted a watch with a band that was anything besides the chain type and not skinny. I didn't find any that I liked. The women's clothing is all for grandmas or those who want to dress like grandma. The buyer for this department needs to change it up. Not a sales person in sight. The only working employee I saw in the 45 minutes I was there was one cashier. read more

The store is generally difficult to find things and the staff are straight up mean to each other and customers. One lady on the phone was telling off a customer while a young girl told a senior staff she couldn't work the register and just walked off with a line. Its ridiculous how rude they all are. Today a lady told me she couldn't process my return so I had to get back in line and wait for someone who knew how to do returns and was then told I had to go to a compleatly school checkout booth cause this one wasnt for returns.when I told her nothing is labeled as such and how was I supposed to know, she did the retrun.20 minutes later i was actually able to leave read more

JCPenney has better deals and sales now after they revamped the look and setting of the clothes and store. Very friendly employees, and helpful too. Just another large department store, I think they have better deals here though, clothing quality has jumped up too! read more

JCPenney - Department Stores Near Me - Tukwila, Washington

Never enough employees to help. The lines are extremely long. And this is on all 3 floors. Black Friday sales are a mess. Items scattered everywhere and that before people walk in the doors. No rhyme or reason just random items everywhere. Be careful the jewelry you get here I bought a ring and necklace and both had issues defects. I guess that's why the price was so good but tell us that up front. read more

OH JC PENNEY -- change your buyer!! I just saw a brand new JC Penney commercial... It looks like your buyer is selecting styles from late 1970 and... ?? It looks like your buyer flavors a style that would go with 85 year old women (no offense to our dear seniors but styles have changed!) Really? Embroidery on the jeans? A striped dress that comes down to the shoulders but is like a t-shirt dress? Um... Really? I used to LOVE JC PENNEY -- bring back your good buyers!! This is crazy! read more

JCPenny Optical in Southcenter Mall gets a ZERO stars in my opinion. I had gotten my glasses at the Alderwood Mall back in 2000 plus. I still wore them to these day!! My husband and I got our glasses at Southcenter, i love the fact that i had mine done at JCPENNEY Optical before, i decided to go back to them...BIG MISTAKE!! I got mine sometimes in March/April timeframe of 2017. I asked mine NOT to be bi-focal. My insurance paid some and i paid additional $255 out of pocket..cost total was almost $900. When i got it, something wasn't right but i thought it was because i am used to it, since i normally wear contacts. Second time i wore it, i figured out it was because it had bi-focal and it keeps dropping out when i looked down. Brought it back, they said they took the bi-focal off, fixed the sides so it fits tighter on my face...3rd time i tried it, still with bi-focal...brought it back and they said no it's not that. As of today, i wore my $900 glasses 4 times and yes it still it problematic for me and yes it is still loose and falls out of my face. I quite frankly HATE them because i cant use them. How many chances before they get it right?? I wish i can get a new pair but i cant because i already used my annual coverage through my insurance. You can tell by the picture what's wrong and why it keeps falling off my face read more

JCPenney - Department Stores Near Me - Tukwila, Washington

I love J.C. Penny. Its the only affordable clothing shop in all malls. They have wide variety of brands to choose from that fits your budget. They have clothing, shoes, perfumes, jewelry, small home appliances etc for kids and adults. I love their coupons and I was pretty upset when they discontinued it. They seems to have reintroduced coupons by mailing them. However coupons are no longer available in stores. They have closed the shop in Bellevue and I am not happy about it. They need to bring confidence back in their customers rather than closing stores. read more

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I did an in store pickup for a very unique dress, upon arrival the dress I had wanted and had ordered was not the proper item it was already pre packaged so I didn't end up checking until I got home. Upon opening it was the wrong dress and completely wasted my entire evening. The only good thing about JCPenny is the jobs it offers to the community but it's a downhill landslide coming in quickly. All issues are related to poor corporate decisions. The in store employees are fantastic. read more

I am totally unsure why the other review is for nail services but c'est la vie! I shop here, what more can I say? It's cheap, some stuff is really amazingly nice for the price and the service is pretty consistently good. The sales are definitely the time to go, but be willing to dig through the racks, they're often hit hard. read more

Cynthia, older aged Associate # 0848 is the worst cashier clerk. She is very rude and has low customer service skills. She needs to be trained again if you want her to represent your store. Her tone, body language and sarcasm all needs a refresher.. she works in the kids clothing section in retail. If she doesn't like her job she should find a new one or work in a different department where she is interacting with customers at all! Other than that.. Love JCP have been shopping here for years :) read more

I called to get some appliance information spoke to someone in that department. I got a bunch of "I don't know's" and "look online". Wow this is awful service especially when I'm deciding where to get a full kitchen suite. You need to train your employees better. The questions were basic like what are your financing options, cost of installation, removal of appliance fees and warranty options...just so you're aware other retailers happily provide this information. read more