All I needed was a shampoo and style. It was easy to set an appointment the same day. I was tended to promptly and professionally by Christine. My hair looked great and stayed nice and shiny even a couple of days later. The salon was busy and cheerful. read more

My wife had a appointment scheduled for a couple months, she arrived 20 minutes early and after waiting about 10 minutes the front desk worker told her that Chad didn't think she was coming and took on another appointment. She confirmed the appointment two days prior, terrible customer service. He didn't have the common courtesy to speak to her himself, she's been going to him for years. She will not return to this salon. read more

The service was great and they listen to what u want done. Quality of cut is on top of any service I've gotten in a very long time. The vibe there is great . I highly recommend anyone to check it out and enjoy a fresh cut and style read more

DO NOT come here for any type of waxing. I went into today for an eyebrow waxing and they took me to the room and set me up and everything. After setting everything up, they tell me that the wax was not ready and i had to wait 45 minutes to get waxed. When it was time to wax they set me up again. There was no communication with me and the waxer, i told her it was my first time and she did not walk me through the process. Everything was unexpected and painful. When I was done i noticed under my eyebrow was burning and I asked about it and she said it was normal. I paid 20 dollars and I left. When i got back to my vehicle I looked in the mirror and there was a huge burn under my eyebrow. An hour later it's still on fire. I called them to ask for a refund or anything and they said there was nothing they could do. Worst first time experience. Never going back. read more

JCPenney Salon - Hair Salons Near Me - Albuquerque, New Mexico

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The hairdresser Star is an incredible hair cutter. She is using the razor technique to shape your layers and your hair comes out beautiful, I asked for a French bob and she razor sliced my back layers and my cut is spectacular. Thank you again to Star at JCPenney cottonwood mall. Luvluvluvluv my new do. :) read more

I went in on Saturday with Deborah for three services, hair color, haircut, hair treatment. Never received a haircut, but I was charged for it! They said the refunded me. I don't understand why I didn't get the haircut. I put my trust in you! I tipped you good! I guess you didn't have anymore time for me, I won't be going back. I'm sorry I had to write this review read more

These people are unprofessional. I booked a perm appointment 2 weeks ago with Concepcion and they cancelled my appointment without telling me and they moved me to another salonist. When I came in, they said I don't have Concepcion and I have someone else when my email confirmation said I have her. They are shady for doing that. read more

I had the best experience. I recently moved to New Mexico, I have been worried about where to cut my hair, or where to go. Yesterday I was shopping at JCPenney store and I thought of visiting the Beauty salon since I was there. This big smile wonderful young man comes walking out to greet me, he's name is Ray, Ray posses the best customer service skills and I must mention, he cut my hair like big pro. So I walked out a happy customer. Thank you Ray for a wonderful hair cut and A great time. Ray services are worth 100 stars read more

I am shocked at some of these reviews, but get it with my initial experience there. I had a lady named Diane Martinez. Wow. She was such a gossiper and most of the time she was running around talking to other employees about drama there. There was a new receptionist and she was making fun of her and calling her stupid. I thought "why don't you teach her?" I went there without an appointment and got a lady who has the last name of Kuhn. A sweet older lady. She was great. I tried to get her for highlights but she was booked so they gave me an appointment with Ariel Trujillo. Wow! She is AMAZING. My hair has never looked so good. She gave me her card and personal info and I can actually text her and she fits me in. She really knows her stuff and my hair has never looked so good. She even occasionally checks in and usually does the other day. I'm a nurse, not a hair stylist. I don't know about chemicals. She always talks me through what she is doing and how it helps my hair. It comes out soft, I don't lose hair anymore and I think it looks fab. Go Ariel! I highly recommend her or Ms. Kuhn at JC Penny at Coronado. read more

The person cutting my hair was nice and only missed a few spots. She thought I had been growing my hair for a couple of years but it was only shoulder length. While she was cutting with the clippers she hurt my neck and I told her she cut me. She said she didn't see anything and that it all looked good. But I definitely have a painful cut at the back of my neck. read more

JCPenney Salon - The back of my neck where it was cut by the haircutting clippers. - Hair Salons Near Me - Albuquerque, New Mexico

If you are LGBT or transgender STAY AWAY!!! They have employees with bigoted beliefs. Save your money and go to a place that supports the LGBT community. read more

We had a fantastic experience with Ashley Robles at this salon! My stepdaughter wanted to add some color to her hair & get an A-line cut. Not only did Ashley listen to what we wanted, she gave really helpful suggestions that helped create a beautiful final look and a very happy 11 year old! You might think a salon in the mall isn't for you but as soon as we walked in, we were greeted like old friends and treated with respect & kindness. You forget you're even in a mall after awhile! The vibe of this salon is super friendly and chill. Just a warning about price- the cost for a haircut and 4 foils is pretty good ($14 for a Kids cut, $20 for 4 foils) and doesn't break the budget, but I did forget that having them style the hair was an extra cost so it was a little more than I was expecting but that was my fault for not checking before I said yes! It was worth it though bc that beachy wave looked so cute in her hair & we left as very happy customers. We highly recommend Ashley! read more

JCPenney Salon - A before and after of a cut and color - Hair Salons Near Me - Albuquerque, New Mexico

Worst experience ever! I have never had someone be so rude to me. From the moment I got called back to when I left.. I went in for a trim and left with my hair cut to my shoulder, my hair was down to the middle of my back. The person who was my stylist was so unprofessional, told me my hair "looked like trash." I will not go going back. read more

Star did an awesome job with cut and highlights. I'm from Ca, and would definitely go to her again when in town. read more

JCPenney Salon - Hair Salons Near Me - Albuquerque, New Mexico

Super poor experience here. I went in for a wash and dry because I was killing some time. Dozens of stylists were sitting around so I figured it would be quick. I was situated with an older gentleman who proceeded to lament the state of the world today. Several times I asked him to change the subject and eventually had to just ask for silence. He couldn't manage silence. Tired stations, aging decor, really showing her age this location. Skip it. read more

I love getting my hair done at JCPENNEY. Everytime I go the staff is always so helpful and pleasant. I am always greeted with a smile and I immediately feel comfortable. My hair stylist is Ariel Trujillo and she has always done a fabulous job with my hair. She really listens to what I want done and does exactly that. I've never had a bad experience here. Nice clean facility with an energetic vibe. read more

I had a bad experience at this place.Went for a haircut and highlights. My hair is a ash blonde and wanted to add highlights,after all was said and done my hair was black where the highlights should be and the remaining hair was a darker color also.She said it would lighten up after washing a few times but that never happened.My recommendation is too stay as far away from this place as possible.This review was for my wife,she was warned now she found out why they told her not to go there. read more

Today I had 7 inches of hair cut off by Brad...who was amazing! Brad listened to me and did exactly what I wanted. It had been 14 months since my last haircut so I was a little apprensive looking for a salon. JCP Salon was convenient and I thought, it's only hair right? Well, I made the right choice. Thank you, Brad and the whole staff for such a great experience! read more

Today I got the hair color of my dreams, a lovely redhead has been transformed from a platinum blonde. My hair dresser said,"many girls pay big bucks to have your color!" But I persisted. And I just love it! So fun to change up my look. It's not the honey blonde I usually get, but so different I could dance! I will have to change my whole wardrobe! And my photo!!!see what you think? Ask for Barbara! read more

Horrible Experience!! NO RATING DESERVED... Unprofessional from the very beginning. DISCRIMINATION AND RACISM. First Master Stylist Barbara (White) asked inappropriate questions, than she made an excuse about the price, she gave 3 excuses why she cant do a cut and highlights. She said Angie (White) will do a great job, Angie came and did a consulting and said yes, give her half hour. 45 mins later a Male master stylist (Native American)came. I went to ask why all the changes and several excuses were given. The Male did a wonderful job. Talked to the store manager and I hope she was true to her word to go talk to every single stylist in this salon because they all saw what was happening and they did nothing! They all stood by the cash register as we told the manager the horrible experience. Justin the receptionist looked scared to say or do anything. Barbara the master stylist, and Angie the stylist needs to be fired. Racist place. Dont go there. read more

a guy by the name of Lee @ JC Penny Hair Salon located at Coronado Mall, Albuquerque NM - cut my hair and he did a horrible cut. I would never ever go to get my hair cut @ JC Penny and will let others know of my horrible experience. read more

Well today I went to jcp @ cottonwood mall and Tina the manager helped me and was very professional and made me so happy I couldn't believe the excellent help n attestation she provided . I believe I found my new salon.! I recommend any and everyone go to cotton wood in abq. Nm Tina was very professional n made me want to hug her after . She resolved my issues prior. read more

I had the most traumatic experience at this salon...the girl that normally cuts my hair works at a different salon but could not do my hair and I had important meeting so I went to JCPENNEY'S at Coronado not super cuts..a lady named carlene was my stylist or claimed to be one. .I asked for retouch ended up with half my hair in clumps on the floor and my color looked like a calico cat that had seriously been neglected...after under the dryer for 25 min then reapplying more bleach when i stopped her saying never has any stylist done this to my hair she tried to say my fault for having dark roots anther technician kept trying to tell me my hair looked good and toner will even my hair out. NO it didn't!! Carlene then got a comb and proceeded to want to style my hair and as clumps of my hair fell to the floor I had to tell her not to put a comb to my hair she not once say an apology just looked at me like what's wrong . And then they had the audacity to feel like I still needed to pay $150 apparently the hair cut was clumps that piled on the floor as Carlene put a comb thru my severely damaged hair . ...i demanded they call the manager...the owner of the store, Brenda wanted me to return so they could fix (like hell I would let anyone from there touch my hair ever again) Brenda didn't even call me til next day at 2 leaving me message "just calling to see how it's going" and when I returned the call was told she gone for next 2 days..I did leave message letting her know my hair is still falling out...let it be known I'm still losing clumps of hair haven't been able to even comb my hair and saturating my hair in every conditioning treatment I can get my hands on... praying not to be bald. For all looking for a stylist beware if your going to this salon..I've never been so traumatized! read more

This was the worst "professional" hair experience I have ever had. I went to Gina. She did a single color over my entire head. A very simple process. She managed to dye half my forehead and cheek. She left the dye on my face long enough for me to have a tint even after scrubbing. She didnt evenly coat my hair so I have thick streaks of blond, brown, and dark red. She was extremely rough with my hair and I am no where near tender headed, but getting my hair tugged and pulled out for over an hour was more than enough for me. I paid $93.00 for a finish product that looks like a five year old did it. Her attitude was great but her skills were incredibly low. On top of the horrible job she did with my hair she asked me how much I was going to tip her and was EXTREMELY pushy when it came to trying to get me to purchase more services an products. I am incredibly unsatisfied and will never return AND will warn all friends and family lot to go there. Worst service I have EVER had! DO NOT GO THERE or at least not to Gina!! read more