Jc Penny optical. Lydia the manager was absolutely phenomenal in educating my mom and myself on the importance of eye exams . Very knowledgeable and informative and very aware of choosing eye glasses and fitting options to your face. Plenty of designers brands to choose from, pricing sales and options of contact lenses, sunglasses and eyeglasses. Optical department is located in JCPenny store near the photo department . Area is clean, well lit and clear of clutter. read more

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I came in here today to do an exchange shop in the baby section. I forgot how much does store has to offer a different items they have. The storm is very clean, and all the associates were very nice Personal dealt with Emma and I thought she was very pleasant and very nice. They always have a ton of sales from 30% off, 40% off, 70% off and much more plus rewards as well read more

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Love JCPenney! I always have the best lunch finding whatever I'm looking for at this store, Theo have just about everything for the home and my favorite thing is that they carry tall length pant for us taller women. read more

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I've always had good experiences at this JCPenney's. The customer service at the fine jewelry counter is friendly, and yes everyone is short staffed so there's just one person working that department, but all you need is to be a bit patient. People are so impatient these days. Slow down a little and look around you, window shop, take a deep breath. If you are in a rush because you didn't give yourself enough time to find what you want, it's not the associate's fault. I was the first customer in today so I was helped right away and was quickly shown the stud earrings my mom wanted at 70% off plus she told me I could double down with a 25% off coupon. Purchased a lifetime warranty because it is so worth it and the cost is proportionate to the cost of the jewelry. The store is very clean and well stocked and sales are going on all the time. You can always find some great deals and they also carry name brands. I always feel safe at the Mid Rivers Mall store and parking lot. Their back to school sales are incredible and a great place to shop with your children. read more

I really like this JCPenney store. It has undergone some positive changes over the last few years. The negative that I found today, the one that prompted the three-star rating, was how understaffed they were. They have taken away the register in the lingerie section on the top floor. This made it a lot more inconvenient to check out. I had to go into the children's section and there were only two cashiers working. There were three people ahead of me, but as I stood there, the line built up quite a bit behind me. So the only other option, aside from trying to check at the jewelry counter with items from the lingerie section (which typically seems frowned upon) my only other option was to go to the register by the shoes. There were even more people there, so back to the children's section I went. The store was VERY warm and stuffy today, but in their defense, Missouri weather is all over the place. It was a breezy, beautiful 71° today, so it may just be that weird time of the year when the A/C is not on all the time yet. There was no cart to hang the discards on outside of the lingerie dressing room. There were so many discarded items in a pile. It seemed that they were super understaffed overall! There was a great selection of Cardinals merchandise! We're kind of a drinking town with a baseball problem. #wewearred If you're looking for new towels, this is the place to go. They have many different sizes, styles and colors. They, of course, have great sales and today, many, many things were buy one get one for a penny. Literally, one cent! I had a $10 off coupon that I could not use today, but the cashier offered one, so I ended up saving the 10 bucks after all, which was nice. You can pretty much always find a coupon or discount somewhere. If not, make friends with the cashier. read more

JCPenney - Enter here - Department Stores Near Me - Saint Peters, Missouri

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The only reason I had to put one star so I can leave a review I would not go to JC penny at all they have the most nastiest person in customer service name Michelle she's African-American and she is nasty unprofessional I have cut up my JCPenney's credit card and I will never shop there, I filed a formal complaint about her I also asked to speak to the manager Brandon but he was at lunch and then never called me back, Michelle was very mouthy and rude I can't believe JC Penney thought it was a good idea to put her in customer service read more

I went to this store and this is the second time I could not find any help or the product that I was there for. Packages were open, and scattered all over. The women's department (personal items),bras and so on, as I stated, were a mess and some items (Underscore brand) were not in supply and once again, there was no one to be found in that department. I have been shopping there since this store opened but never again . read more

This used to be a great store to go to but they must be going under. There were piles of stuff all over the floors or thrown about in a mess on tables. It looked like a tornado had torn through there. Then it came time to check out and it took foooreevvvvver. The lines weren't even that long, the cashiers were just so slow. We almost just set our stuff down and left (maybe that's why there are piles of stuff strewn about?). If they aren't going out of business then hopefully they step up their game and hire some more staff soon to keep things tidy. read more

Only 1 person to check out a very long line of customers, its ALWAYS this way. Ridiculous

The hoop earrings I purchased were poorly designed and the clasp broke after 3 months. They refused to let me return them and choose a pair that were made better. I instead have to have them fix the clasps that will continue to have the same problem. I did buy the coverage plan so the repair will be done out of state and I will get them back in a couple of weeks. The problem being that they have a poor design and the problem will continue to happen. The earrings will be in repair in a short time after I get them back. You can not return jewelry at Penneys. read more

Home of the fake sale. Was a long time shopper of J C Penny but every time I go in to make a purchase I end up leaving without buying anything. Even had a gift card a could't use it. I found things that were on sale and were more expensive than they were before at the everyday price. They jack up the price 2 or 3 times what their worth just to mark them down for the fake sale. They must think all consumers are idiots. When you get back to fair pricing I will be back. read more

Sucks under staffed is the problem past 3 visits 1 person at the register 10-15 in line and everyone looking around like is this really happening. Business 101 staff to build sales. You just closed over 200 stores guess you wanna close the rest. read more

JCPenney Portrait Studio: I am very disappointed. After 10 years of using JCP Portraits from all over the US, this one session may have ruined me from ever using JCP again! I could not find a comment or contact us, so I am using this medium. I visited the JCP Portraits on 7/27/14 at St. Peters, MO. I am in the military and used your generous military discount. Thank you. I have used JCP for 10 years because of your discount. The past 4 years, I have been using St. Peters as it is my hometown and when I come into town, we get a family photos. There are 9 of us now (6 adults and 3 children)! Because I could not call to make an appointment, I used your online appointment service. It was very convenient. Going off the past two photos, I was advised to tell the photographer that I need 2 slots. As I was doing this on the computer, I booked two appointments back to back. I received confirmation and all was good to go. A day or two before the appointment, I received a phone call (I was in the area now) and was told I could not have two appointments. I tried explaining that it always took a while and no matter what I said the woman said she could fit all 9 of us and all of our individual photos in 20 minutes. I knew it would not happen and I pleaded with her. She said she was cancelling the latter appointment. The portrait time came and of course, with a family of 9, kids photos, grand kids photos, new baby photos we were into the 35 minute mark when they cut us off. I was not happy. To make matters worse, I felt very rushed when it was time to pick out the photos. She told me that large groups are supposed to be at the end of the day and now they were running late. I was so upset, I did not even try to explain what the other woman on the phone said. To get out of there, I bought a DVD. It took a while for me to receive the DVD as I am not in Missouri any longer. I had to get someone to pick it up and mail it to me. I just received it and I am in tears! The family photos are horrible. I did not notice how the background screen was cut off and you can see the mess of the studio; eyes are shut; we aren't looking the same way. There are a few nice ones, but unfortunately the photographer got the mess of the studio and not the screen in the background. I am not coming back to St. Peters for over a year, so another retake is impossible. This entire experience is so sad. read more

Normally I have good things to say about the Mid Rivers JC Penney; however, yesterday their first floor mens bathroom was the most disgusting Ive ever seen. The restroom smelt of urine, there were puddles of urine covering the floor in the handicapped accessible stall, 2 of the 3 faucets werent working, and only 1 soap dispenser was working. My son needed to poop, so I had to use a ton of paper towels to mop up a dry trail through the urine pools. The other stall was being used, so that wasnt an option. I understand being busy, but this is unacceptable. read more

No employees working the floor, just ringing up at cash registers. Better signage needed if there aren't employees to ask. Employees bickering over who has to hang up the shirts while one of them was ringing up our purchase. She didn't ask about hangers so I told her (when I could get a word in edgewise between the bickering) that I didn't need the hangers if she wanted to keep them. She stretched the shirts out over the edge of the hanger without unbuttoning them first. Maybe she treats clothing that way at her house or maybe she was just intent on winning the argument about who had to hang up the shirts. read more

I was in the Mid Rivers store the end of October and the store was a mess. Clothes all over the floor in the departments as well as the fitting rooms. The floor was dirty, wallpaper peeling off the wall. I decided I would not be shopping there on Black Friday, but my daughter wanted run in for jeans. The salesperson behind the counter was rude, they were complaining about the mess. One salesperson made the comment "you all made the mess", when asked how to get the ten dollar coupon they said they didn't know but did not offer to ask. Store was again in a mess. When I asked who the store manager was the salesperson became friendlier. Call in and talked to a department manager who was ruder than the salespeople. Was not interested in my comments. Told me if I knew anyone looking for a job tell them to apply. I would not recommend any one to them if those are the conditions you have to work under. read more

We had family pictures taken this past Sunday at JC Penney Portrait studies at Mid Rivers Mall. It was the worst experience. We had a large group so when we scheduled the appointment we went in person to make sure they could accommodate our group. We were told it would be no problem and we booked 2 appointment times. They even moved our appointment from 9:00am to 8:00am to ensure we would not be rushed. When we arrived we were told we only had 20 minutes to take all of the photos. Because of the time limitation we did not get to take many of the pictures we wanted to. When we asked the staff the length of a normal apartment time they all gave us different answers-no one knew. They were very unprofessional and were all just standing around looking at each other. Also, the room is to tiny that by the time my entire family was in the there it was so HOT. To put the icing on the cake by the time it was all said and done the 20 minute appointment cost us $800 (prior to our coupon). I would never recommend going to JC Penney at Mid Rivers to get any kind of picture taken. We could have done better ourselves. They really need to learn how to communicate to their customers and listen to their needs. Terrible job JC Penney. read more

I know you probably shouldn't expect much for the cost of their portraits but they are lazy and care very little about the product they are selling. We got my son's 1,3,6,9,12 month photos taken here. The first few were not bad, only because at that point, what can they do to mess up photos? By the 6 month photos when he was moving around, they took a whole lot of half-ass pictures and called it done. The 1 year photos were the worst. They didn't get a smiling photo at all and every one of them he was moving, not looking or looked mad. They rushed us through and when we were viewing them and my husband said 'I don't like any of them' they never said anything, just ignored it and continued to try to sell us their 'packages'. When we barely bought anything, they still seemed undeterred to try to get us to buy a portrait membership. Sadly, we will not go back and I recommend you find someplace else to get your photos. Other JCP studios have been good but this one is not. read more

We brought our one year old son to the studio for his first year photos. We had lived in Ohio when my daughter was a baby so we had not been to this location before. Unlike his sister, he is a very active child who never sits still. We just wanted a few sheets to give out to family and friends. The photographer and all the staff were amazing with him. They were able to get every imaginable pose and expression. He was smiling, excited, laughing, sneak, sassy and shy. We ended up loving all the posses so much that we couldn't decide so we got the DVD and several sheets (we usually don't spend more than $20 or $30 on professional photos). We can't wait to go back and get more photos as he gets bigger. Maybe even a family Christmas card! read more

I will first start off by saying I DO NOT recommend purchasing furniture from JC Penney (JCP). I just moved to my first home and we are pretty close to a nearby Mall outlet. When browsing the mall we had visited the JC Penney and I had seen the gorgeous Grand Marquis 7 piece dining set. I kept this in the back of my mind waiting for a good sale, while browsing other furniture stores in the interim. Soon enough JCP marked down their inflated furniture prices down by 40% - 50% and they had the friends and family promotion that took an additional 25% off, in addition if you opened up a new credit line with the store you would receive an additional 10% off; furthermore on purchases over $1500 you could request 36 month promotional financing. Taking all factors into account and looking at other furniture they offered I also decided to purchase the matching Grand Marquis Server/Hutch, Curio Cabinet, AND the Renaissance Bed Set with two matching night stands and chest dresser. A nice $5k+ chunk of change after discounts to hand over to JCP. I took off work early two days before the sale was supposed to end and I went to open my credit line and place my furniture order, which took 3 hours because the associate was having computer problems and wound up just calling into their furniture center and placing the order with the gentleman on the phone. The associate was still having computer problems and the order was placed over the phone I didn't receive a receipt at the store, she gave me a handwritten note with the total amount and order number. I went home and printed out the order confirmation with the information provided. However the next day when I reviewed the order online, it had shown as cancelled and I didn't receive so much as a call to inform me. I check my credit card account and the amount of the purchase was still reflecting as pending. So I called up the furniture department multiple times to get to the root cause and I was given a couple of different answers. One person told me that the items weren't loaded in their system as a kit properly, another person told me that one or more of the items was out of stock all together (despite the fact of the associate checking before placing the order), and lastly I was told it was because more than 12 items were on the order and when there is a multiple piece order for sets/kits each item in the kit is considered one item. It took multiple calls over the course of 3 days to figure all of this out because some of the associates told me I need to wait a day for the reloading of the kits to hit their system. I SHOULD have walked away at this point, but they were promising me the original price I had paid for so I held out. But it gets better, even after 3 days I could not place any new orders because the original order was still pending and it was affecting my available credit. I tried calling the credit services to see if there was a way to expedite getting the transaction off of my account and of course they couldn't, and I understood that. So I had to wait until the credit dropped off 4 days later. As soon as I could I called into the furniture center to place my orders. The first gentleman that I worked with was willing to work with me well enough to give me the original pricing that I had paid on my original order. Multiple times I stated the amounts of each item I wanted, as reflected on my previous order number, which I provided, and made it very clear I was wanting the promotional financing. With all of the issues I was having I was trying to be as clear as possible to avoid mistakes, but alas we are only human, he only included one night stand in my bedroom furniture order. The associate said he could cancel the order and put in a new one, and I vehemently refused that option given the pending credit issue I had just experienced, and I am glad I did. Within seconds the charge appeared on my account. So he placed another order for the nightstand and promised me it could come with my larger bedroom furniture order despite the shipping description showing as USPS. Then when we were working to put in my dining furniture order, he told me that the table was out of stock and couldn't place the order. I looked online and he was right, it said out of stock and boy was I upset. So I did not place my dining room order with him at that time. Later that day however, I looked at the set again online and it was showing as in stock. I called them back up to place the order. I worked with a young lady, she verified that the item was in stock after I explained my earlier issue, and we placed the order seemingly without any issues and I thought my plight was over. When the pending transaction posted to my credit account the promotional financing was not applied! I don't have enough room to write about that headache. The nightstand did ship via USPS despite promises and then on the scheduled delivery date the delivery truck was a no call no show. read more

My review of JCP (Appliance) department does not even rate a half of a star. I purchased an entire kitchen suite of appliances 10/8/17 and still do not have my dishwasher and today is 11/9/17. The one they installed broke during installation and they handed me the part and told me to go to the store, order the part and set up the next installation. After 6 days of taking off work for different deliveries / services, I am more than a dissatisfied customer. The delivery team is unprofessional, unaccountable - does not care about the customer experience. The Team wether it is GE Appliances or not, I see it as JCP, do not do what they say they are going to do. I am supposed to have a dishwasher installed, twice they brought a microwave. They have not hauled away an appliance that I paid to have hauled away. I have spoke to many many employees and was promised a Manager twice to return my call - no call. Out of about 20 people that I have dealt with, Martin and Rosemary are the only professional people that I have dealt with. read more