Cancel

Open app

Search

JCPenney

2.9 (36 reviews)
Open 11:00 am - 8:00 pm

JCPenney Photos

You might also consider

Recommended Reviews - JCPenney

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

I ordered a mattress which I had slept on at a friend's house. She had owned it for about 3 years and it was the most comfortable mattress I had ever slept on. She told me she bought it at JC Penny and so I took down the information off the mattress tag and ordered it as soon as I got home. I placed the order on February 19, 2024 and received it about a week later. On April 8, not two months later, I felt that the top layer of the mattress bunching and creating a big wrinkle. It was not holding together. I assumed that it must be defective. I called JC Penny and explained the situation. I was told repeatedly that the policy of the company was not to honor the defectiveness of the mattress. Instead, to get rid of this and recoup any funds, I and was charged $178.00 for a restocking fee (there was no way this mattress would be "restocked, it was defective) and for the pickup, which I understood. I felt like I was speaking with a robot who was reading off a script. When she told me that I was speaking with the "escalation" department, I found that questionable as it was the 800 number I called and the first person I spoke with. You don't usually get directed to the escalation department on your first customer service call. I think she is told to say that to anyone who was unhappy. I felt sorry for the customer service person. She was clearly just doing her job. She showed not concern about the condition of the mattress which was a reflection of the JC Penny policy, not the young woman, but I hung up knowing I wold never do business with JC Penny again and was very disappointed and sorry for the young woman doing a job that lacked any real form of Customer care. Buyer beware.

Julie R.

10:30 photography appointment on a Sunday. Employee from JC Penney called and confirmed a couple days prior. We arrived at 10:15 only to find every door locked. There was another group of woman trying to get in that we grouped up with in our efforts. No luck at 2 outside doors, went in the main entrance, took elevator upstairs, that door also locked. Now we are all aggravated. My back (that I have rods in) is killing. Note I did not bring a stroller assuming I was going right in. Finally got through all the prompts and reached a human in photography. Apparently we were supposed to be notified to go to the outside, glass doors. We then walked all the back through the mall and outside to the glass doors. Luckily, our photographer was fantastic. He got some great shots and gave us 3 free sheets for our troubles.

Storefront
Dan R.

As we were shopping at the mall we decided to stop in at this JCPenney location to look for some children's clothes as well as a silver necklace. As we shopped in the children's section we were a bit dissapointed at the fact that they had limited formal wear for boys. We were specifically looking for suits and didn't find much. Although that was the case, we were surprised to see how diverse their jeweler collection was. As we looked through their incredible selection of men's jewelry, we were assisted by a polite employee named Jeanette. She was incredibly professional and was ultimately the reason we bought our jewelry here. She was extremely knowledgeable about the merchadise and struck up an incredible conversation. In the end, we enjoyed shopping at this JCPenney and we will shop here again in the future.

when is 50% off not 50%off? When jc penny Peabody tricks customers with signs
Joe C.

Look at the picture of the 50% off at JCPenneys in Peabody. It was very clearly behind the slacks. the manager(I think her name is Fatty) said it was a mistake, I should have read the fine print and "COMPANY POLICY" did not allow her to do anything about be deceptive. The sale associate was very nice but watch out for company policy, deceptive practices and manager who don't give a ,,,, about customers.

See all

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of R J.
0
1
0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Dan R.
96
1615
5634

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Joe C.
0
55
3

8 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Nancy H.
276
1038
2826

9 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

8 years ago

Saw a bed bug in the dressing room ..... beyond disgusting, management is rude. Staying as far away from this place as possible

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of J P.
16
192
198

13 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kim K.
387
1875
6909

15 years ago

Kinda dingy and small. The staff is pretty helpful though and they stay open later than the mall.

Helpful 1
Thanks 0
Love this 0
Oh no 0

15 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

17 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

12 years ago

I miss your 5 star curtain dept. Where am I going to go for curtains now that you have taken away 80% of the dept.

Helpful 0
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - JCPenney

Review Highlights - JCPenney

Employee from JC Penney called and confirmed a couple days prior.

Mentioned in 5 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Department Stores 2,637 times last month within 15 miles of this business.

Verify this business

Glitterati Prom & Pagent Superstore

Glitterati Prom & Pagent Superstore

(72 reviews)

$$$

I can't say enough great things about this store…read more Other reviews mention they don't care about plus size girls and that can't be further from the truth. I've been a size 12/14 my entire pageant career and I'm currently purchasing my 4th gown from them. Other stores never have the beautiful gowns I see in photos, but Glitterati does. They don't cheat bigger girls out of gorgeous dresses that blow you away. They were extremely attentive and helpful and made sure I had a gown with the WOW factor. They found a lovely dress AND they brought a seamstress up to put alterations on it and add a skirt to make it really standout on stage. No one else will have this custom Sherri Hill gown and Glitterati made it happen. All of the staff have been extremely kind and they put me in gowns that make my jaw drop. I've ranked at Nationals twice in their gowns. If you want a drop dead gorgeous gown, get one here.

I never got the dress I ordered from Glitterati!!…read more My daughter went Shopping at the Burlington Glitterati store and decided to buy the dress she liked from the Glitterati website. The dress was listed as in stock and ship in 2-3 days. I recieved a purchase/confirmationt by email. After 2.5 weeks the dress was not delivered and no email updates, so I tried to call (lefft messages) and emailed customer support without response. I stopped in at a local Glitterati and the "system was down" so they could not check inventory of the 4 local Glitterati shops. The woman was nice enough to search her store inventory without luck. After a few more calls and left messages I finally got someone on the phone from another store location. Initially she said it can take longer for delivery but I persisted I wanted to speak to a manager and confirm her dress was available to ship - my order receipt said in stock. It was then explained to me the dress always says in stock online however there is no warehouse they just use stock from their local stores and the computer is not always up to date. It took several more days for an employee to search inventory at all the local stores. To inccrease the chances of finding a dress my daughter liked, I suggested they pull all dresses of that syle number regauardless of color in size 00 and 0 and we would consider picking from what dresses were available. Unfortunately they were unalbe to find any dress in that style number in the size range I requested. Thats six colors and two size options and they found NOTHING!! Hard to believe. Luckily I was able to order the same dress online and that store was excellent. The store Dress Me Up of NewYork had the dress color and size my daughter wanted. I paid a little extra for quicker shipping because of the wasted time by Glitterati. Dress Me Up emailed me receipts and tracking numbers and kept me informed. I was able to speak to them on the phone when I called, great customer service. I really wanted to shop local but Glitterati was unable to deliver the dress that they said was in stock, and no one seemed to know it was not available and I probably would have never been notified in a timely manner. Its appauling that in order to buy the dress online you have to check a box that confirms dress is Non refundable, non exchangable and all sales final but yet they cant follow through on a dress listed as in stock. Shame on them for not being more organized about their inventory and shame on them for not notifing me or rectifieng the situation within a day or two. It took at lest a week. They know dress shopping and finding the perfect dress is a big deal for these kids going to prom.

BlackCraft Cult - Poe

BlackCraft Cult

(39 reviews)

First, there are two listings on Yelp that are related and have nearly identical names and the…read moreidentical address. This review is for the goth Blackcraft retail place. Upon entering from the charming street, the eye is drawn upward through a massive space that is BlackCraft Salem. There is a great wow factor here! Most surfaces in the room are black, however the ceiling features a large glass area with a suspended life size witch sculpture. There is a pathway straight through the center of the room with children's clothing to the right and more adult sizes in the middle and rear. To the left are seasonal items and the checkout counter. On the left side from the entry, there is a great photo opportunity including a throne surrounded by candles. There is also a life sized Edgar Allen Poe statue on the right side of the room which also makes a fun photo opportunity. There is a good selection of items and sizes. There is an area upstairs that was available for small private events. It looks pretty cool. The coffee counter is in the far right rear corner and requires reservations during the spooky holiday season. (See review for my take about that item) This is a location not to miss overall. I highly recommend the hoodies and purses. This is where the BlackCraft Haunt Ttickets are available, and highly recommend it for adults!

To say that I was blown away when we walked into BlackCraft Cult would be an understatement. I…read moreremember opening the door and hearing my husband say "whoa." You walk inside and your eyes immediately go up to the enormously gorgeous witch statue that is hanging from the ceiling. I had seen photos and videos, but it is more beautiful in person. It is a tribute to one of the owners and her battle with cancer. The inside is decorated spooky with tons of orange and black everywhere - I wanted to stay here forever. They even had a life size statue of Edgar Allen Poe. They offer a ton of merchandise from apparel to mugs to even stickers and magnets. Everything is pricy as you would expect, but you can only get their items in store so I think it is worth it if you're looking for something unique. BlackCraft Cult also does a haunted house on the weekends during the Halloween season with live scare actors - you can tour it during the week too, but they do not have the actors then. Staff were friendly and helpful! I hope to come back some day to visit again! Check them out!

JCPenney - deptstores - Updated May 2026

Loading...
Loading...
Loading...