12-4-22 I just visited JCP and it was a mixed experience. They had some really nice winter merchandise , a lot of marked down items and some other nice winter items. It seems they have a new sports illustrated line , not very much inventory so I could not decide if it was nice or not nice. It seems that they may not have the brands I like anymore, PGA Tour, IZOD, Nike... looks like they aren't carrying these line's anymore so I don't think I will be a customer. I highly doubt I would ever wear a branded " sports illustrated " product, actually I can say I would never ever wear a branded sports illustrated product. I hope JCP can survive, I think it's doubtful without having major brand apparel and product lines. read more

JCPenney - New brand - Department Stores Near Me - North Wales, Pennsylvania

I needed to return a pair of shoes that I ordered online. Thought I would take a ride to the JC Penny located in the Montgomery Mall. I guess most people, like me, don't shop in stores like JC Penny anymore, because the store had just a few people out shopping. Saw a lot of good buys, but tried to stay focused on my return. The return was done seamlessly. There wasn't any return information in the bag when I received the shoes, but the lady at the counter just scanned the bag. All the information was there. My money was returned to my card. Seamless!!! The young lady even gave me a coupon that I could get 25% off any item. So me being me, decided to buy a small summer handbag :( Seamless! It was nice shopping in the store for a change. Would definitely go back if I'm in the neighborhood!! read more

Mahogany was amazing! We have been getting family photos here since our twins were two, and now they are age 14! Kia was amazing but she is now at Cherry Hill, so this time we had Mahogany, and she was very professional, organized , and friendly and she took amazing pictures! She listens to what you want , but also makes great suggestions! We cant recommend her highly enough! read more

We have gotten our kids' holiday photos here the last 2 years. After a great experience last year, I made the decision to bring the kids back again. We had another great experience today. Our photographer Kia was awesome and so good with kids. You can tell she has been doing this a long time and seems to enjoy the work. My kids are not the best when it comes to smiling on demand or keeping a pose, but Kia worked her magic and managed to get some great photos. On both occasions I have used this place, they were ready for us right away at our appointment time with no wait. I definitely recommend going on a weekday if you can. Prices are also reasonable and way less than any individual photographer I've found in the area. I found that I can still get high quality photos by using JCPenneys in Montgomery Mall but at an affordable price. I can't wait to take the kids back for spring photos. It's also nice that the photos automatically get uploaded to your shutterfly account. My photos were in my shutterfly account about 2 hours after we finished and were easy to share and download. read more

I went to this Penney's to look for a mother of the bride dress. The gown selection was less than impressive after all the amazing online designs I had seen. I tried a dress on that was glitter galore and ALL over the floor, my face, my hair. I love glitter but this was ridiculous. I have always loved Penney's for casual clothes, sweaters and wraps. I was devastated when JC Penney's closed its doors in KOP. Unfortunately this is the location I had to trek out to. The personnel seemed to be friendly and helpful. The dressing rooms were spacious and ample but fir some reason the dressing rooms close to the gowns were closed (of course). The bathrooms were putrid and disgusting. I couldn't breathe. I was torn between a 2-3 star review. read more

I LOVE JCPENNEY and I'm so happy they're not closing. This JcPeneny was always amazing, when I was in college (2012-2016), I bought so much clothing here- basically my entire wardrobe. I bought professional clothing and regular clothing. I haven't been to this location in awhile because the Montgomery mall itself is pretty empty, but seeing as this is the only JCPenney around anymore, we had to make the stop. We were looking for household items, either lamps , bedding, to buy to use an old giftcard. They dint carry lamps or any small furniture anymore but they did have a pretty good assortment of bedding and kitchen items. We picked up a couch cover which was on clearance and we spent half of what was ticketed- they had so much on clearance. I also walked away with a lot of pet stuff. Our cashier was so behind sweet and informed us that their location is staying open because they were bought out by 2 mall companies and that they were sending a lot of their old merch to other jcpenneys that were closing to sell at liquidation. She was super helpful and I'm glad to see at least one Penney's location is remaining. Definitely worth a stop. read more

Last night I called the studio to let them know that we were running a little bit late and they told me I had to cancel my session. I had my whole family in the car we were just stuck in traffic. I begged them to let me keep my session it was my husband's birthday after all and they told me no and they had my session canceled before we even hung up the phone. I'm disgusted. Not only would I never take my pictures there, I will never shop in JC Penney's. Ever again. read more

This is JC Penny so what do you expect? Clothes, home goods, jewelry, shoes and makeup for average cost. This is an American staple of shopping and I am surprised that these stores are still around. They were Targets before there were targets. (Minus food shopping). My wife visits here from time to time to reload on her makeup needs. And like most men, I really don't buy anything from here. If I do it's out of necessity so the best tip I can give to the men looking through my review is my seating tips. My seating tip for this JC Penny is the shoe area. There are enough places to sit if your wife is taking a long time in the store. If you don't feel comfortable sitting in the shoe area then you can always sit at the benches that are inside the foyer of the store entrances. They are pretty comfortable and provides you with some fresh air and natural light as you sit and wait for your wife to finish her shopping. Since this location is situated in a mall you can always wait outside of the mall entrance of this store and watch the kids either scream their lungs out or hurl all over the place on the bouncing ride they have just off of the escalators. Oh yeah, the store itself is OK. It's JC Penny, what do you expect! read more

Came here on Christmas Eve, yes I was the obnoxious customer who opened the store at 7 AM. I was impressed with the fact that EVERY associate I encountered greeted me with a Good Morning. This review is more like 4.5 stars. I had some curtains that I didn't have the receipt for. They were too short for my windows. The sales associate was very patient when searching for a time frame on my credit card in an effort to find the original purchase. Although unsuccessful she was gracious and offered me a store credit for he current selling price which was 1/2 then what I know I paid. I'm ok with that due to the fact that when you move things get lost and you have to accept what you are given as a result. I'm deducting 1/2 a star due to a sensor being left on a item I purchased as a Christmas gift. I don't live close to this location and it was a headache to try to get someone to remove it. Thank goodness I work in retail. Other than that I had a great shopping experience and would definitely recommend and return! read more

I wish I could tell you how it was but we didn't get a chance to get a haircut after a few attempts! It seems like they don't want any business, the woman that was at the front desk didn't acknowledge me and my kids for the first few minutes (obviously we needed help), then after I asked her how long is the wait she reluctantly went to check. The wait turned out to be way too long, we went to a different place. On the way back I decided to see if I could get a cut for my daughter - it turned out that 6.45 was the time they are getting ready to close and DON'T want to do any more haircuts! That's not the only time I tried to get a service in that jcpenny, every time I leave disappointed and feeling like they just don't want to bother with customers. I'm done giving them a try, never again! read more

JCPenney is awesome, I came here to shop many times growing up and I still shop here to this day! It is also my favorite department store in the Montgomery Mall (followed very closely by Sears). Growing up I got a lot of my baby pictures taken here and the pictures for my communion too. I got many clothes, shoes, and gifts here over the years as I enjoy the styles, brands and prices they have to offer. I even got my first flannel here in 2011 and that got me into my flannel phase! JCPenney is also a staple for my Mom and I every Black Friday for the sales and doorsbusters. Overall, it has great products, prices, employees, sales, deals and it is in a great mall in a convenient location, definitely a store I would recommend! read more

Let me start by saying I am forever a "Jersey Girl" who was a teen in the 80's. With that said, I've been a long time JCP shopper. The JCP store I used to frequent was wonderful. It was well-stocked with quality merchandise and cashiers in every department. Fast forward to today's JCP, specifically the one in North Wales. JCP's brick and mortar stores are now in a sad state. I understand most people shop online, but sometimes I like to actually go to the physical store and/or see & touch the merchandise to make sure it's what I want. Sometimes websites don't accurately describe an item or show it's true color, etc. I visited here today (Saturday) and it was almost a ghost town. There were only two cashiers working the entire floor upstairs. If you need assistance, good luck in finding someone to help you. The merchandise is hit or miss, and items that were marked for clearance was just slopped and stacked together. I didn't bother trying to pick through it. I was there to pick up an online order. The customer service associate was very nice and doing the best she could given the fact that she was all by herself. I felt bad for her, but she was handling herself well. There were two people in line ahead of me. While I was waiting, I was glancing around at the other areas (kitchen items, mattresses, and window treatments) and there wasn't a single employee or customer. As I was leaving, I had to pass the bedding, bath and men's departments, and they, too were empty. I do love their curtains and bedding, but I have to order those things online because they do not carry the items I usually purchase in their stores. It's too bad that brick and mortar JCP's have gotten to this point. read more

JCPenney - Department Stores Near Me - North Wales, Pennsylvania

See all

It will be my last time here! We scheduled at 5PM and didn't take us back until 45 mins later which would have been fine if one of reps told us at the beginning! Photographer is lack of experience and only took few photos which was hard to choose. And photo session only lasted half an hr the most! Bad experience overall! read more

This review pertains to the Photo Center. What a joke. We arrived on time for our 12:30pm sitting and were told that they were running 20-25 minutes behind. It's now 75 minutes later and we're still waiting. Did no one think it would be a good idea to phone the customer and let them know this ahead of time? One of our children is autistic and I think this approach to customer service shows a complete lack of sensitivity. And how do you think our children look after waiting for over an hour? Definitely not "picture ready". So now we've wasted our time and money. Thanks JC Penny. Total fail. read more

DO NOT PLACE AN ONLINE ORDER TO BE PICKED UP IN THE STORE HERE!! I ordered a dress (I needed for this evening) this store had in at least 5 stock as per the website. I placed it online at noon, and it says ordered will be fulfilled in less than 4 hours and can be picked up same day if ordered placed before 3pm. I received the order conformation email, my credit card was charged, and nothing since. At 330pm, I went to the store, got the dress off the rack myself and was told I have to wait for the order to be fulfilled and me handing it to customer service was not sufficient. It is now 5pm and have still heard nothing. I called JCPENNEY.com and, after being on hold for literally 30 minutes, was told I can't cancel the order as it "is still being fulfilled". Never again will I deal with this store, or the chain. read more

I went into the Montgomery Mall location to do some shopping. While I was trying clothes on I felt very uncomfortable with how the employees kept watching me. After waiting 15 minutes for help I decided to ask for a manager and was denied. I'm appalled by my entire experience. I usually have no problems and now I will no longer be shopping at this location. The manager or head of store needs to train the employees better and take responsibility for their actions. read more

I bought ear rings at JC Penny and made the mistake of actually wearing them. One of them came off due to the faulty clasp so I took them back with the receipt. Could I exchange because of this? No,you wore them once. She then bent the clasp and said here fixed with a sour expression. I called corporate and Joann was suspose to help me but she was on break. The general manager came over and started saying I could not return. I showed him Joann's email He said he would return them but he disappeared and never came back. He obviously did not want to help me return them. Finally after standing a fairly long time a salesgirl came over and exchanged. I could have gotten my money back but I let them do the exchange. Rudest sales people I have ever met. How people can stay in business and be like this I don't know. At least I got the exchange but I wonder if these ear rings will be defective as well. If they are good bye JC Penny read more

Last weekend we went couch shopping and ended up here because it is NOT Ramour & F (where we bought our current couch). There is a fairly good selection of couches here but you wont find anything really modern or IKEA-ish. The prices are really great, we got a beautiful grey velvet couch for around $600, and that was in the mid range. The sales staff was great, helpful and not too creepy (I think furniture sales is a little sad). I also noticed that as we walked around the store there were tons of sales people ready to help you which is more than I can say for other similar dept. stores. read more

I won't shop there anymore. I bought currtains online. I changed my address in the app and made it the default address because I had moved. It was shipped to the old address anyway. I called immediately and they said they couldn't do anything until it had a tracking number. Two days later it had a tracking number but still couldn't do anything because it hadn't been picked up by UPS. They said they couldn't fix the address, that I had to go on the UPS app once they picked it up and pay the extra five dollars to change the address. I told them the mistake was on their end and that they should fix it but they said they don't do that anymore. I tried to cancel the order but they couldn't cancel because now it had a tracking number. I'm so frustrated. It's ridiculous, their customer service is terrible I don't know how they stay in business. So I bought curtains at at another store and will refuse this package..... read more

I am so happy, Carmen did s great job with my curly Puerto Rican hair. I got a very good hair cut, blower and iron :). I have been looking for this for long time and finally found a country woman that can handle and know my type of hair. read more

THANK YOU TO TAMMY! BEST HAIR CUT I"VE EVER HAD! I had a last minute work travel to North Wales, PA. I couldn't get into my regular hair stylist at home and my hair cut was long past due. Taking a big chance I Googled the picture of how my hiar was supposed to look (which it really never has - ugh!) and drove over to JCP. I was lucky enough to find Tammy available, showed her the picture and we started. Tammy was terrific, checking in with me periodically to let me know what she was doing, checkiing against the picture, discussing options as she went since we all have different challenges with crazy wavy hair, cowl licks, etc. Tammy made everything come together for me. Every day I've loved this hair cut. If I was even remotely close to Montgomery Mall, I'd head to Tammy every time (no pun intended). As it is, I will check out my JCP where I live and hope they are as good. Thanks Tammy! read more

JC Penneys advertised a 50% off sale on eyeglasses. It turned out that their price, after half off, was $330 for one pair of glasses. That is more than the full price at other opticians. No, thanks. read more

I haven't been here in years and this was absolutely my last time. My appt was at 5pm, we got there early with a 11 month old and 6 yr old. 5:40 they finally take us back to do pictures... So we thought. A girl brought us back to only change backdrops to what we wanted then said our photographer would be in. 10 minutes later she came in. My son is miserable at this point and just not cooperating. She spent 8 minutes taking pictures and then she said she was done. I was dumb founded! She didn't put us in any great poses or suggest anything. She said she would upload the pics and someone would be over to help me order what I wanted. 10 more minutes goes by and finally got ordered. The place was a shit show, people all over the place waiting to be taken in. Some people waiting to see their photos and some people trying to check out. A bunch of young girls running the place with no time management or structure. We only ordered pics of the whole family and couldn't get any of just my kids because they were terrible. read more

Thank you Saleemma for doing such a great job on my Hair, I just love my new makeover you are the best!!!

There has been a lot going on with JCP, and you hear in the news all the time about how it is going downhill. However, this particular JCP is amazing. The sales staff is beyond friendly and they are actually willing to help! So impressed! I recommend if you are shopping in this mall, go here and skip Macy's and Sears. The staff in those stores are lifeless and don't actually care! read more

Clean with nice displays and plenty of sales people who are friendly and helpful. They have a fantastic dress department for misses and juniors. I like their dresses because they have styles that fit realistic bodies in the 40-year old and up range. There are sundresses, cocktail dresses, mother of the bride dresses, and more. They are contemporary but appropriate - you won't feel like a 50 year old trying to wear a dress made for a 30 year old. I'm glad JCP is going back to it's roots. We did not need another boutique store catering to women who look like models. They seem to be carrying misses clothes that are in style but made for common body types. Beautiful lingerie department too. And finally, the junior department - lots of choices that are well priced. read more

i placed a add on jcp.com and the web site took the promo code ok, but the web site did not take the reware cod & serial nbr. jcp web site adv it could not take mult offers??? the one was not a promo code it was actually a reward code. i further call jcp.com call ctr and further had two staff say the same thing even when i was trying to order the same thing again? the call ctr did not even realize what i was doing on-line. jcp did a "bait & switch". you must think your customers do not realize this crap. i now know why i shop at your store maybe & i mean maybe 2 times a year if that. the direct mail, eblast offers, media offers, and text offers are all bs. your check-out on the web site does not take a reward code/serial nbr with a promo code? bottomline, you should just get rid of the other bucket on the checkout field. it is all bs. tom read more