This is a review about how EXTREMELY DISSATISFIED I AM WITH THE PORTRAIT STUDIO (LIFETOUCH) IN THIS LOCATION: I was extremely dissatisfied because every year that I have gone to take pictures with JCPenney and life touch I have never been treated with disrespect like I was this time. We scheduled the appointment for 4:30pm. We were there on time but they had several people ahead of us which we understand. However, after waiting an hour and 15 minutes to get in the picture room, we were only able to take pictures with one background with the exception of another picture with the second background before the manager or supervisor stormed in the room photo bombing our picture. And asking us to hurry up and leave because there were other people waiting that were angry and were paying more money. Not only was this embarrassing in front of my four kids and husband but it's obvious that she did not know how much we were going to spend because obviously we buy the pictures after the photo shoot. I felt targeted and discriminated. She yelled at her employee Natalie, which was amazing. Natalie treated us with respect and kindness from the beginning and apologized for the wait which we were honestly not upset about. We were only able to be in the photo room for about 35 minutes if that after waiting an hour and 15 minutes. There is evidence she photo bombed are picture because even the photographer had to retake the picture and kindly asked her to "let her finish this picture". I'm sure she felt embarrassed because this woman yelled at her in front of us. I am not the type to write a paragraph about what a horrible experience I had if it wasn't that bad. She yelled at her employee in front of customers and treated us like trash, and told her to hurry up and make our album. I had made my appointment on Black Friday with the perception that the offer for Black Friday will be honored on my dates of appointment since that's what they were advertising on the website. After putting my feelings to the side of how I was treated, I kindly asked Natalie if she had my promo code since I had booked online, the manager abruptly raise your voice at me without letting me finish my sentence, and said that it expired, and there was nothing she can do. I didn't want to continue feeding into this toxic situation and very kindly spoke to Natalie about the other packages they had which were way over my budget but at the time it didn't matter. I just wanted to get out of there and get my kids out of that type of situation, where they have to experience those type of behaviors. Those are not behaviors that I condone or I want my kids to learn you should treat everyone with kindness, no matter what your job or pressure of your job you have. I've been in the hospitality management business for over six years and I couldn't imagine treating one of my employees like that much less a customer one that comes back year after year but one thing for sure is I will find another studio for all of my other shoots from now on. I would like to speak to someone above desk manager about my experience, because I feel like this deserves attention from a company, so well known. read more