Caleb assisted us after our daughter dropped her phone in water. Fortunately we had purchased the…read moreprotection plan. With fire and brimstone I suggest you purchase it as well. He was super patient with us and extremely knowledgeable and professional. Couldn't have asked for a better experience!!

They charged me 58.84 for just a prepaid SIM card. Said it would be for the card and activation…read more Two days later another charge of 38.03 shows up. Which means I was charged $96.86 just to get a prepaid SIM card!!! Horrible crooks! Never go here.

So, I bought a used iPhone from my buddy, Potsy. He went through at least three circles of hell…read moreover at AT&T to get it unlocked for me. Potsy's pretty awesome. You know what else is awesome? Showing up at the T-Mobile store with three employees and a half a dozen customers immersed in the business of communicating. I was greeted and assured that someone would help me within a couple of minutes of entering the store. When I explained that I needed a new SIM card but wanted to keep my plan, these guys didn't miss a beat. There was no high pressure upsell. In fact, the gentleman helping me commented that I had a great plan. He verified that the phone was unlocked, that the SIM worked, and did it all in a friendly, efficient manner. I was out of there in less than ten minutes.

This review is for the store, not the service…read more As soon as you walk in the door, someone acknowledges your presence. Even if they are with another customer, they welcome you and assure you that you will be helped soon. Unless you're in a hurry, this allows you some time to look around the store, check out some phones and review the latest in smartphone technology. This store carries the full line of T-Mobile phones. Although they do not have a very deep stock, anything can be delivered within hours. The staff has always been patient in answering my questions and gives me quite a bit of information about my plan, my phone and anything else I need to know.

The customer service was quick and so kind! Very helpful on helping me find what I need in a phone!read more

Amazing staff, great phones at a great affordable price! They set it up and I was good to go! I…read moreditched my garbage Apple and now have a great LG that is ten times better! Local office you can go to anytime you have questions. I love Boost!