First, they could not get my prescription right. I filed for a refund in April! Still waiting!…read morethere is finally a deposit pending, but that has been a week already. so much for a refund within 30 days. they should have said 3 months.

I've been going to this location for years now. Even though it seems that they have a high turnover…read moreand I never see the same optometrist or employees there, I'm usually treated great. Today I had an exceptionally long wait time, about 45 mins. It didn't seem that busy, so I'm a bit stumped. My eye exam was pretty thorough, the optometrist was nice, but I felt rushed and left hanging. I wasn't exactly told that my visit was done, leaving me feeling kind of puzzled. Maybe it was just me? I also saw a lot of the staff members looking bored and gossiping about other customers, which is a big turn off. (Like, hey, hello? I'm sitting here by the desk/reception area waiting for my appointment, I CAN hear every single word you're saying! That's super unprofessional, bitching about bad customers on the sales floor!) But, I digress... So, meh...it's not the worst place I've ever been to, but certainly not the best. It seems that some of the staff need to brush up on their Do's and Dont's of retail etiquette.The receptionists were really nice though. Would I recommend this place? I suppose, if you don't have super high expectations or you're in a pinch.

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts.

Amazing staff. Very knowledgeable and kind. Made me and my kids feel right at home. Will return…read morefor all our eye care needs.

I had a great experience at the LensCrafters at the Mentor Mall. first of all I had my examine…read moredone at their eye clinic in the back by Dr Pierman. such a very professional doctor and listens to you. I purchased my glasses at Lenscafters the Manager Christina took care I would rate her on a scale 1-10 10+. thank for for a very professional experiences.

My wife and I love this place. The Assistant Store Manger, Christina, has taken such GREAT care of…read moreus each time we have been here. This is our eye care company and this is the location we choose to do our business with. Christina is a large part of this decision. Thank you Christina and thank you LensCrafters of Mentor. We love you guys!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

long time customer that will never come back.. Office manager codes the " contact lense"…read moreexamination as an up charge that is not covered by most insurances.Then advised me if I were getting lenses every thing would have been covered. a bunch of malarkey and they should be ashamed of themselves.. Save yourself the headache and take your business to a more professional, competent business that does not rip you off for their own benefit. and no need to discuss your concerns to the office manager, she just repeats herself like you didn't hear her the 1st time. since they are a privately owned business with no corporate compliance to adhere to, they are very comfortable doing what they want. the office manager proceeded to walk away from me while I was still questioning her about my up-charges and locked the door and turned off the lights behind the desk yet sat back there advising they are on lunch from 1-2 pm... How rude and very unprofessional. I will be looking into reporting this company for their coding tactics. Every case is not the same and should be treated accordingly.

I've been a patient for years. This is a friendly, professional and efficient office. I enjoy…read morevisiting them. I come in once or twice a year for my exams and to order contact lenses.

Not only was the eye doctor late for work, but they kept pressuring me to get some retinal scan,…read morethat I did not want. I can safely say that I have never walked out on an eye exam before in my life. I will never go back to this place again.

I arrived in the room with food bags on the chair and the table. Okay moving on, I was then…read morelectured about diabetes in the eyes (as there was a 20 oz of Mt. Dew sitting on the counter from dinner) I don't drink pop. So I declined the dilation of my eyes, and kept telling me how important is was. I then said "Okay let's do the picture scan." He said no it's okay another time. I told him I'd like to wear contacts for summer but I have dry eyes and he said I can't do contacts. That's funny because other eye doctors have told me to use drops. I then proceeded to the exam part of this, he told me to read the bottom line, I told him I could not see what it said. He said try again. Again I can not read it. So he moves on to another slide. Again read the bottom line, I could not. Some how we concluded the evaluation, and I get my prescription which seems waaaaayyyy over then what I currently have. I did not order a pair of glasses as I want a second opinion. My husband went a week later and he was told he didn't need glasses but only for reading purposes. Well he can't see without glasses so yes he needs them. This new eye doctor does not seem to know what to do..

Trip Review : Comics and Friends - Great Lakes Mall - Mentor Ohio…read more Extremely efficient. A great description of this shop. John has everything organized so they use all the space. The new comics are displayed display well at the back of the store surrounded by the more recent books and then the nice selection of back issues. The area around the counter has the cool collectibles, some statues and other goodies. I like the old collectible comic related drinking glasses. Then you resurface into the shelving of Manga, graphic novels, toys and Funkos. Up front there are some display cases full of older collectible comics and a rack of t-shirts. Check out the pics. I was talking to one of the employees and they said that they have six local writers/artists/creators coming in for free comic book day this Saturday and John will have his convention stock broken out and set up. His convention stock is amazing for silver age and golden age and key comics ! Be sure to stop out to the mall and say hi to John and his crew and thank ls to Comics and Friends again for all the support for Neo ComicCon

located in the corner inside of great lakes mall, a great place for anyone. they have a good…read moreselection of back-issues and the staff are always so friendly.

Doctor was good the desk people don't answer calls and suck overall good place if you have Medicaidread more

I always have a great visit from the staff and Doctor's, never a bad visit, been going to them for…read more6yrs now.