I stopped in to buy a fishing rod and reel for my Dad for Father's Day…read more Alex, the attendant in the fishing area, showed me a variety of rods and reels that would work best for River fishing. He even explained why he personally liked a few of the products. I had done a little research before coming in and his recommendations lined up perfectly with what I was looking for. Alex was quick to help, knowledgable and incredibly patient! He even put line on the reel for me. I will definitely be returning for any of my future sporting goods needs.

This place has the absolute worst exchange policy, makes me so mad I'm never coming back…read moreconsidering Dunhams and Academy have better selections and prices. I'd rather give my business to Amazon. All I wanted to do is exchange a birthday present that was marked large but was actually an extra large for an actual large exact same color, type and had the tags! Zero stars needs to be an option.

Great selection for baseball/ softball and football gear...moderately ok seelction of hockey gear,…read morebelow average selection of fishing gear and all of it low end ( shakespear , danielson , daiwa etc) Service was cheerful and friendly and prices are better than most. Service moves it to 4 stars from 3. I did find some good clearance items on gear my son can grow into next season.

I went in to buy live bait. While walking through the fishing section I didn't notice any to…read morepurchase. I went up to the first young man who immediately told me they didn't sell any without even checking first. Another young man who worked there named Nick overheard and not only told me they did sell live bait but even took me right to the cooler. Not very often in my shopping expreiences do i encounter such good customer service. Nick went out of his way in a very professional , helpful way to help me find what i needed. Dunham's has a wonderful employee in this young man!!! The first employee I asked for help sure needs more training, or is just lazy. Thank you Nick and keep up the good work!! With that personality and eagerness to help you'll go far in whatever career you choose to pursue.

Not sure what all the negative reviews are all about. This is a nice sports store, well laid out…read morewith a good selection of items. The staff is always helpful and relatively knowledgable. For this visit I was Christmas shopping and the crowds at all of the stores wee unbearable. Dicks did a good job of moving is through and servicing everyone. Overall a nice sports store and somewhat I'll be back to again.

I was there today, I needed inserts for my plantar fasciitis, a guy sent me to the basketball…read moreaisle, the lady there sent me back to the shoe area, I bought a pair , they have a very limited selection, nothing for fasciitis, just for comfort, I bough a pair, took it home and it one of them was broken, I took it back, went to get another one, still no other options, I said to the guy I bought this one and it was broken, I grabbed a new box, opened it and there it was, another one broken, he said I've never seen that before, he asked me if I wanted to order it on line but I decided that if 2 of them are broken they must be of poor quality, he said, yeah, you can go to ... this other store and get pair, so I did. Funny thing, he put the broken inserts inside the box and hung it back on the display. Ugh, really? I told him not to put it back, so I took it back to the front where I had left my original and the receipt, i got my money back and went to the other store to get the inserts, better quality and very similar price.

I haven't been into Dunham's in ages and I was pleasantly surprised how nice this store is in…read morePortage. We found everything we were looking for and more. The staff is very friendly and helpful. Even when were checking out, the couple in front of us had an issue with their return, but the young guy running the register called and had another team member up in a matter of minutes to open another register so we didn't have to wait. Now that's customer service.

You have no business calling yourself a retailer. You advertise products on your website that you…read morenever carry. For the past several months, I've been trying to purchase a dumbbell set you constantly advertise but never have available. I've contacted multiple stores over this time and am always given the same pathetic response from employees with no understanding of customer service: "We don't have it in stock. We have no idea if we will ever have it in stock. No, I can't order it for you." Do yourselves a favor by turning off the lights and locking the doors. I'll be shoppng elsewhere.

Knowledgeable service and kind ppl working there!!!! Grooming is excellent too. Overall helpful…read moreand clean too.

I've been bringing Skipper to the South Bend store for several years now. Skipper always comes out…read moreperfectly clean and soft with nails trimmed well. This is important to me as Skipper's nails are black and I'm scared that if I tried to trim them I would hurt him. I was referred by a friend because of the experienced groomers at the South Bend store and on 9/12/2025 they did not disappoint. :-)

They have a great selection of both dog and cat products and the staff are always so friendly and…read moreready to help me find what I need!

Do you know where is world's best pet groomer? Right here! Ask for Morgan! She's best of the best!…read moreMake sure you wel tips her! You won't be disappointed!

Oh my goodness! The wonderful job they did on on Minx, our cat is beyond words. They understood her…read morebackstory and were so gentle with her. They treated her like she was their own fur baby.

Happy pup, happy cut! Thank you for taking such good care of my pup!…read more Zeke will return!!

On several occasions, I have patronized PetSmart over the past year. While the products and…read moreservices are good and available, if you need help or have a question, that is a different matter. The employees are few. For example, if you need assistance in the aquatic area there is never anyone there to help. If you are fortunate to get someone's attention they get an employee to help. The problem is that there is generally a long waiting time before an employee is available. On occasion that employee is not trained nor particularly knowledgeable in the types of fish they have or the types of fish in which the customer is interested. In my opinion, customers go to a store like PetSmart because they are experts and experienced in one category--pet wellbeing. There should be employees available to answer questions and offer opinions on a variety of pet wellness. This is not readily the situation.

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

Awesome staff, I decided to foster a Long term resident after losing 2 of my 3 Dogs in 14 months…read more They are a great bunch of People & I would recommend them to anyone looking for a Furry Friend.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

We'll make a long story short I was accused of taking back a plow that was not the new one that I…read morebought 30 days before hand.Manager and 2 guys in the back. I have plenty of pictures of this plow and I did call Corporate office and he will call me Monday morning. I spent 20 grand there in the last 3 years. I called the cops and he came there and went inside and then come out and said that she banded you from the property, so if you come back you will go to jail. I did leave the plow because the cop told me to go now. I'm not very happy about this at all. All them parts are the new plow parts she told me they were not. We will see because all parts have part numbers on them.