My dad sent me here with a list of things to get, I had no idea what any of them were. The team…read morehere were so kind and patient with helping me get everything I needed! Would highly recommend! They had everything we needed.

This is a classic hardware store. Like a neighborhood ace more than a big box store. The biggest…read moredifference when shopping here is the help you receive. All the workers here actually know how to use the products they sell. Not only that but they will educate you how to use the things they sell. Try finding that at Lowe's. The store is smaller so they don't have everything but I'm always amazed because they have what I need. A neighborhood shop where people have knowledge is a great local asset to have when looking to make repairs or when building a project.

Came to get a thermocouple for my furnace. Walked around trying to find it myself for quite a while…read more. Found an employee who pointed in a general direction and walked away . Found another who looked up my item on a portable device . Pointed back in towards the wall and went back to her phone . I went to Menards and asked the first employee I saw , he took me right to what I needed . Asked another employee for tape , she took me right to it ! Customer service, what a concept ! Too bad Lowe's employees don't understand it .

The grill I wanted was available. The instore staff was great!! But the delivery team did not…read morecomply to the 3 hour window. I was told due to 3 big installations at 8:30 in the morning. A delivery window could not be given, other than mid morning to aftetnoon. Sad

When Andy owned the place before he sold the people were very friendly and helpful. They would call…read moreyou back when your special orders came in. They were not under staffed or rude to you on the phone. If I could give zero stars I would. The people are rude and do not follow up with you. This is a great way to do business. I personally will go out of the way to do business with someone else. The new owners of the South Bend Johnstone Supply are very rude on the phone. When you call they put you on hold right away unless they aren't busy. You don't even have a chance to say anything. How about asking the customer if they needed to be transferred to someone first? I waited over 30 minutes on hold only to have someone come to the phone and ask what I needed help with. I asked to speak to a certain individual that was helping me with something. Instead I got transferred again and had to wait even longer. HOW ABOUT ASKING ME WHO I NEED TO TALK TO BEFORE PUTTING ME ON HOLD WHEN I INITUALLY CALLED. Buyer beware. I would find another supply house to get your parts.

From the owner: Johnstone Supply South Bend is a leading HVAC/R Wholesale Distributor with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.