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    Builders Store

    4.8 (15 reviews)
    Closed 8:00 am - 5:30 pm

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    7 years ago

    Purchased a house, every time when I need some thing, they explain everything to me to make sure I got correct things.

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    Review Highlights - Builders Store

    Some of their tools cost significantly less than at the big box stores.

    Mentioned in 5 reviews

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (18 reviews)

    $$

    Two stars because I have loved Lowe's in general for years. They were my go-to home project store…read morein Naperville, IL and Indianapolis, IN. I have bought a new kitchen, had a deck and pergola built, new appliances and windows, and a new privacy fence installed, several thousands of dollars over the years. Since working with the Lowe's in South Bend I have had nothing but issues. I ordered a new front door with side lights, $6k. When the installer began putting it in I told him it wasn't what I understood I was getting. The project manager from Lowe's arrived during installation and his first comment was "that isn't the door you wanted." It has been 2 months since it was installed and Lowe's was notified it was wrong, still no resolution. The store said to work with corporate, it was out of their hands to resolve, and corporate said to work with the store. The project manager asked me to pick out another door which I did within the first week following the wrong door being installed. This project manager at Lowe's waited long enough (over a month) to discuss the issue with management that Pella stopped making the door I wanted as a replacement in the size I needed. I keep getting the run around from corporate and the store. Finally, I was offered $500 to keep the door or have the door removed with an undetermined restocking charge, leaving a 6 foot hole in my house until I found another vendor and door. My solution was to get a storm door using the $500 offered along with more money from me. That solution has been hanging out there in Lowe's hell for over a month. I'm sure Lowe's is hoping I will go away...but I'm still here pushing for a resolution. I now understand the project manager is not in the store, not taking calls, and will not return until the end of April. Back to corporate, again. During this mess, I placed a special order for a 2 in 1 washer/dryer. I was called prior to the store receiving the special order and was told the company could not hook-up the machine as ordered because of the Corona virus, understandable, but they could leave it at the front door or in the garage so I could struggle to get it inside and installed by myself or wait until the delivery people could start installing again. I was surprised early last week with a call that the machine was expected the next day. Lowe's wanted to schedule delivery and installation (I questioned the installation several times but was told they would install it) for today Sunday. Apparently, without a call from the store, the delivery and installation has been rescheduled for Wednesday next week. I called to get a time frame for delivery and found this out, the day the delivery was expected. Once my door issue is resolved and the 2 in 1 has been delivered and installed, I will happily go to another retailer for all future projects. Welcome to South Bend Lowe's!

    Came to get a thermocouple for my furnace. Walked around trying to find it myself for quite a while…read more. Found an employee who pointed in a general direction and walked away . Found another who looked up my item on a portable device . Pointed back in towards the wall and went back to her phone . I went to Menards and asked the first employee I saw , he took me right to what I needed . Asked another employee for tape , she took me right to it ! Customer service, what a concept ! Too bad Lowe's employees don't understand it .

    Builders Store - hardware - Updated May 2026

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