We ordered a new range and the whole process went great. We got our range when promised in perfect…read morecondition

I used to shop but contrary to the HD website, they do not allow pets. I have a certified Therapy…read moredog that goes with me generally hardware/lumber shopping. Used to go there with him, then last trip I had an employee rudely inform me that pets are not allowed. I left to go to Lowes to get what I needed, noticed on exiting sure enough a sign in door(see photo) I hadn't looked as I never used to have issue, and HDs home website says they are dog friendly organization.

My dad sent me here with a list of things to get, I had no idea what any of them were. The team…read morehere were so kind and patient with helping me get everything I needed! Would highly recommend! They had everything we needed.

This is a classic hardware store. Like a neighborhood ace more than a big box store. The biggest…read moredifference when shopping here is the help you receive. All the workers here actually know how to use the products they sell. Not only that but they will educate you how to use the things they sell. Try finding that at Lowe's. The store is smaller so they don't have everything but I'm always amazed because they have what I need. A neighborhood shop where people have knowledge is a great local asset to have when looking to make repairs or when building a project.

It's always the same great experience! The staff is incredibly helpful, always guiding me to…read moreexactly what I need and often walking me right to the product. I love this place, it's quick and easy, and when I'm unsure about the best product for the job, they're always happy to offer advice. I've been coming here for four years and look forward to each visit. Plus, the fun phrases on the marquee never fail to bring a smile to me and the community.

They are ALWAYS helpful. When I need to purchase an item staff knows its location. No wandering…read moresearching for my product--I go right to it with pleasant help. Pricing is competitive

This is where I go when I need something for a project at my cottage. I've been a customer for a…read morelong time, and they are always nice. I recognize some of the same people that have been helping me for years. This is a "real" hardware store where you can buy one (or a few) bolts, or that oddball plumbing part you simply must have to fix your leaky faucet. They go out of their way to answer your questions and help you solve your particular problem.

Wish there were more stores out there like this family owed and operated store they have everything…read moreyou need and will talk you though whatever they can i took a picture one time of something I was working on took it up there they knew just what i needed real awesome store i know alot of people that drive out of town for small things that they could have just got uptown just love this home town hardware i've been going there since I was a little kid and will continue to as long as there in this location thanks for the great one on one service

For the most part it always has what you need on short notice. With a RadioShack, hunting store,…read moreand home store(kitchen utensils to decor) it has a little of everything. Their impulse buy trail mix is pretty inexpensive too. I do a lot of projects and with no big box home improvement store within 30minutes it's good to have close when you need nuts and bolts or a saw blade. As expected, the prices are slightly higher than a big box store but you pay for convenience in my mind.

Worst management ever have ever encountered. This company refuses to stand behind the products it…read moresells. Lifetime warranty means lifetime warranty but at Hales this means that the owner tells you to buy Tools somewhere else. I will never shop at this store again.

Would never buy anything from this company. Our contractor…read moreout of granger used Ferguson plumbing and we've had nothing but problems. Absolutely DO NOT buy appliances from them they will not help you with any problems. Once you buy it, It's yours.... You're on your own dealing with the manufacturer. Extremely disappointed with the customer service with this Company.

Owned/maintained a fair number of rental properties as a family business. Even though I'm not a…read morejobber, they helped me locate the right bins (lots of fittings on-hand) and a hard-to-find spud washer. On top of it all, prices were on par with Menards, so no point going there anymore.

The staff here are always super helpful. Doug and Jason will take great care and help with any…read morehardware needs!

Workers are not wearing masks. It's disappointing because I've been going here for years, but it…read moresays a lot about how they must value their customers to not have it be a safe place to shop. And on a holiday weekend.