Took a lot of time answering dumb questions , like where's the pilot light. Fixed a fireplace and…read moreadded a new one. We're cozy now ready for winter Thank you

Wow! I recieved my grill with a broken hood. Wouldn't open. I emailed the returns folks, and a week…read morelater they had FedEx picking it up snd the next day after that, dropping off the replacement. This is my favorite grill ever. The customer support is amazing. The grill is amazing. Best steak I had in years. Thank you@!!

Bad customer service. I've attempted to purchase a grill 10 times. First order went…read morethrough(stated created on Grilla's website), but nothing ever shipped. I reach out and was told that the order didn't go through. I attempted to place it again, but orders failed. I was told that this was on PayPal's end. I reached out to paypal and was told that nothing was ever submitted or declined from them. Grilla never offered a solution, other than to try again. I tried again with an AMEX card, it was billed, but then immediately returned. I called AMEX and was told they approved it, but Grilla credited it back. So i tried a Visa, order went through, card was charged, but Grilla said the order never processed. Worst of all, after all of this, their solution: Try to place an order again! Grilla would not look into the fact their payment processing system is broken, wouldn't even acknowledge it. Dodge a bullet with this one, if this is how they treat a potential customer(someone trying to spend money but hasn't yet), how do their treat their existing customers?

We love this business. They have been great to work with. Always easy to reach, friendly and…read moreknowledgeable.

The Fireplace Shoppe is under new management and has been for a while now and has been a great…read moreplace for my wife and I to do business. Working with Brenton Wahl was easy as he could not do enough to answer all our questions and give advice. Josh Bradly was the service technician who installed our vent free fireplace insert. He and his assistant were on time, neat , very knowledgeable and friendly. We felt we were in good hands because of his m any years of experience working in this field. We have now been using our G19A Foothill Oak Log set for a week, and found that it has done everything promised by the Fireplace Shoppe. We highly recommend this business. Paul &Barb

This is an amazing business. I used them to build an incredible outdoor kitchen. Their design…read moreexpert (Darren) and owner (Sam) are so busy but take the time for extraordinary service and quality installation beyond what you will find in northeastern Indiana. They are nothing short of incredible!!!!

We have a no solicitation rule here. They went door to door, even taking pictures? When I called…read morethe agent on phone was rude and would not let me talk, continually talking over me! Stay off my property!

I've been buying products from here for years. Although customer service is usually pretty good…read morethey do not stand by their warranties. I have a fridge I got from them brand new. I've had to complain about the LOUD noise and constant temp changes for the past year. Finally they took it to "service" it. Nothing absolutely nothing was done to it the two weeks they had it. I have video proof of what's going on. They say nothings wrong and my "warranty" for it expires when I pay it off in two more months. I suggest you never buy an expensive item here if u plan to keep it. Because it looks like my $2,000 is going to go down the drain after only 2 years.

so let the blame game begin. Dan at Hearth and Home stated he sent the specs to my builder and is…read morenow saying the vent is installed properly. WTF......2x4's showing. I would stay away from these people!

They messed up our yard by getting a crane stuck and wouldn't repair the damage. Then found out the…read morechimney cap they replaced leaked so had to have another contractor come in and repair. Never returned calls. Very disappointed.

Ernie Miller and his son did an excellent job on an installation of a wood stove in our 3 season…read moreroom! They were very professional and tidy. They put down tarps throughout the house to protect the flooring, and did a great job of cleaning up, inside and outside after the installation. They were very nice to talk with as well! I Would definitely recommend them! David Armstrong

We had the team from Miller Stove and Fireplace install a new gas fireplace at our lake house. The…read moreteam did am excellent job with the install, you would never know they were in our house. We really appreciated the advice and recommendations thay Matt made. They also kept to the schedule they promised. ​

Convenient hours and always helpful, what we need is always in stock, and I always feel things are…read morewell priced.

Super friendly and helpful staff! If they don't have it in the store they can probably get it! It's…read morenice to have such a great hardware store do close.