The way these pets have to sit in a small space on metal grates should be illegal. Manager is rude…read moreand will scream at you if you suggest anything for pets. No water, no beds or blankets. This should be illegal!

Lady working there with red hair, glasses, and pink converse was extremely rude. I personally am…read moreabout to move and I am actively looking for a dog to adopt. I don't know if it was because of my style or if I looked young, but the way she treated us compared to other customers was astronomically different. She was smiling and laughing with other people, but with me and my friends she acted as if we were being a burden for asking to hold a dog. Very disappointed in how we were treated.

I have always taken my girl Peaches to Pet Smart for her grooming since she was 3 months old. She…read moreis a beautiful Brittany Spaniel! They have always been such a great help for me. Especially back when she was 3 months old and my husband had very this skin at the time and with the slightest touch from her puppy nails would rip his skin wide open! One gal suggested putting on rubber nail tips that they had in many different colors! (this was back in Feb of 2016) What a godsend that was!! She is now going on 9 yrs old this coming October and I still take my furbaby here!! Susan M Elkhart IN

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

I went here for all of my live rats/mice, fish, and rabbit supplies for 8/9 months, loved the place…read moreminus the workers who are rude or uneducated, I live 40 minutes away. Mostly every weekend I would get live mice/rats, however I noticed something weird about a rat I had purchased, thought it was just a spot but come to find out their rats have fleas. It was a MASSIVE flea, which it takes time for a flea to get big. I knew at that moment this is why I have been battling fleas with my three cats for around 8 months because I had never in my life of owning cats have had that issue. Also probably why my ball python who never rejects has been rejecting. Told shop owner about fleas, they said they don't have fleas and all they could do was give me another rat, ( that probably had fleas too ) or my money back for the rat. I was more concerned of the fact Iv spent hundreds of dollars trying to help my poor cats stop itching. Plus my hungry/annoyed ball python. Stop going there all together. I now go straight through a reputable rat/mouse breeder, they are always healthy, plump, and are treated for fleas. Soon after I switched I was able to get rid of the fleas, my ball python is eating again, and I get rats/mice for a quarter of the price. Win win after all of the stress I guess.

This place has what you may need, but seems VERY COLD!! People not friendly, no sounds ( ie, music…read more) management seems put out that you are in the store, prices ok and different selection than super market. I don't know how the one in granger is , but heard it's way better. I buy something there that my dog loves, if not for that would never step foot in there!!!! I don't like Unfriendly and cold!

I always enjoy visiting and purchasing supplies at Pet Supplies! The customer service people are…read morealways friendly with me. Additionally, the Pet Salon people are excellent with my dog - highly recommend checking them out! Pet Supplies is a quality store to visit and purchase your pets' supplies. Support locally owned stores!

I've been bringing Skipper to the South Bend store for several years now. Skipper always comes out…read moreperfectly clean and soft with nails trimmed well. This is important to me as Skipper's nails are black and I'm scared that if I tried to trim them I would hurt him. I was referred by a friend because of the experienced groomers at the South Bend store and on 9/12/2025 they did not disappoint. :-)

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Absolutely would not recommend. I put in an application to adopt a cat over a week ago, and have…read moreanxiously been awaiting a response. When a woman named Jenny contacted me this morning, the conversation started off kindly enough. She then proceeded to tell me that my application had been denied due to financial difficulties, including bankruptcy & issues in small claims court. I told her respectfully that I have most certainly never filed for bankruptcy, nor have I ever had any issues in small claims court. When I let her know there had been an error, she cited a criminal charge I had gotten over 6 years ago. An unfortunate mistake I have long since paid for & moved on with my life. I now own my 2100 sq. ft. home that I share with my 3 young children who were really hoping to add a feline friend to our family. Such a disappointment, because I know we could've provided a kitty with a safe & loving home. We still plan to do so, there are kittens all over in need of good homes. I'll just have to pay the extra money to have him/her vaxxed and spayed/neutered. Too bad it couldn't have been one of the kitties locked in cages at your shelter :'(

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

Arrived more than 10 minutes before closing, wanted some fish and knew exactly what I wanted. Was…read moretold that once the aquarium lights are off, they don't sell fish anymore. What a waste of a drive.

Even though a lot of the stuff is pretty foofoo and perhaps overpriced, they have some items that…read moreare hard to find elsewhere like Antlerz and of course Orijens dog food. It seems like they've been having trouble getting the adult food in, but I've heard it's actually a widespread phenomenon, and it's even happened at some Chicago dog boutiques (so it seems to be Orijens' fault and not the boutiques'). The staffers are really nice and helpful.

This is India. We adopted her 3 years ago 3 days before Christmas, she's the best Christmas present…read moreI've ever had. I am very surprised in most of these reviews, Jen was very professional, polite & very friendly as was everyone we met at the shelter. I have to admit that I was skeptical in the beginning as I thought a few things were a little out of the ordinary, such as the cash payment. But my fears were quickly squashed as soon as I saw that tiny, defenseless puppy. She only weighed 4 lbs & she was in need of a bath, but my vet assured me she was healthy. The entire process from beginning to end was professional & without any negative effects. India (then called Dutchmans Dolly by the shelter) had been vaccinated, dewormed, spayed ,blood work & x-rays confirmed she was free from all diseases & she had been vet checked by their vet. I was very confident that she was as healthy as possible & still is...! She is the light of my life, intelligent, very outgoing & loving! I would not hesitate in adopting another dog from Homeward bound...!!!

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

Got my first jumping spider from Pets Burg! I absolutely LOVE her. Very friendly, knowledgeable…read moreowners! I will recommend this small business to everyone! Thank you so much!!!

Adorable little shop with an astounding array of small critters: lizards, snakes, tortoises and a…read morebunch of other reptiles; axolotls and other amphibians. They sometimes have small mammals and/or arachnids. I got to see a hedgehog last time I was there. And a hairy spider (from a distance!) Always something new and interesting. They also have supplies, equipment and feeders. The shop is colorful and cheerful and the owners are knowledgeable, helpful and really, really nice. Go check it out. You won't be sorry. ​

They have a great selection of both dog and cat products and the staff are always so friendly and…read moreready to help me find what I need!

Do you know where is world's best pet groomer? Right here! Ask for Morgan! She's best of the best!…read moreMake sure you wel tips her! You won't be disappointed!