Here's the reason I gave this Pet store a low rating. I negotiated a lower price on a dog that they…read morehad there. STILL, that was TOP DOLLAR. And, they can't seem to be able to get the actual AKC paperwork on our dog, though they advertised the animal as AKC Registered. After doing some research, it came from just another Amish Puppy Mill in Indiana. Sadly, the Amish are great people but they have no respect or love for animals at all. They do the minimum that they can do to create and then sell their dogs for huge money. Our dog was sick when we got it. Miserable actually. Further, our dog was clearly never handled or socialized in any way by the breeder. So we've been pulling a train up a hill every day since as a result. Our dog is great and we love it, but it has issues related to the Amish Puppy Mill that it was born into. We should have paid max $500 for our dog with the issues we had and the lack of documentation. We actually paid 4 times that! The good news was that the Pat's Pets warranty paid for that and a couple of other serious items that came up. The vet that they use is truly EXCELLLENT! And they advocate for the dogs and their owners. The vet is very expensive also. In the final analysis, just do research on the dog that you want to adopt and bring into your life. For the sake of the dog that you will love and for your own sake, DO NOT "IMPULSE BUY" A DOG, especially from these guys. They don't care about their animals. They don't care where they come from. And they clearly don't care about you. It is ALL about the money with them. And that's all. They have an amazing document that they make you sign that basically get's them off the hook, no matter what. It's all on you, so don't be stupid. Buy from a reputable dog breeder, not an Amish Pup Mill! Buy from a breeder that can provide proper paperwork and documentation. That can show you the parents and their lineage. Get your dog from people who handle and love their dogs and their puppies. Buy from someone who is passionate about their dogs, and NOT just about the money that they will bring in.

The way they take care of their animals. I have known of several people that have purchased a dog…read morefor more than $2000 that died of health issues on less than 60 days. The staff is rude and only concerned with making the sale. Go to a breeder. This place is a joke.

On several occasions, I have patronized PetSmart over the past year. While the products and…read moreservices are good and available, if you need help or have a question, that is a different matter. The employees are few. For example, if you need assistance in the aquatic area there is never anyone there to help. If you are fortunate to get someone's attention they get an employee to help. The problem is that there is generally a long waiting time before an employee is available. On occasion that employee is not trained nor particularly knowledgeable in the types of fish they have or the types of fish in which the customer is interested. In my opinion, customers go to a store like PetSmart because they are experts and experienced in one category--pet wellbeing. There should be employees available to answer questions and offer opinions on a variety of pet wellness. This is not readily the situation.

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

Decent store. Pleasantly suprised to find people who are not only knowledgeable in regards to…read morereptiles, but actual reptile owners. Good place to get live mice and rats at a decent price.

I went here for all of my live rats/mice, fish, and rabbit supplies for 8/9 months, loved the place…read moreminus the workers who are rude or uneducated, I live 40 minutes away. Mostly every weekend I would get live mice/rats, however I noticed something weird about a rat I had purchased, thought it was just a spot but come to find out their rats have fleas. It was a MASSIVE flea, which it takes time for a flea to get big. I knew at that moment this is why I have been battling fleas with my three cats for around 8 months because I had never in my life of owning cats have had that issue. Also probably why my ball python who never rejects has been rejecting. Told shop owner about fleas, they said they don't have fleas and all they could do was give me another rat, ( that probably had fleas too ) or my money back for the rat. I was more concerned of the fact Iv spent hundreds of dollars trying to help my poor cats stop itching. Plus my hungry/annoyed ball python. Stop going there all together. I now go straight through a reputable rat/mouse breeder, they are always healthy, plump, and are treated for fleas. Soon after I switched I was able to get rid of the fleas, my ball python is eating again, and I get rats/mice for a quarter of the price. Win win after all of the stress I guess.

Knowledgeable service and kind ppl working there!!!! Grooming is excellent too. Overall helpful…read moreand clean too.

I've been bringing Skipper to the South Bend store for several years now. Skipper always comes out…read moreperfectly clean and soft with nails trimmed well. This is important to me as Skipper's nails are black and I'm scared that if I tried to trim them I would hurt him. I was referred by a friend because of the experienced groomers at the South Bend store and on 9/12/2025 they did not disappoint. :-)

Awesome staff, I decided to foster a Long term resident after losing 2 of my 3 Dogs in 14 months…read more They are a great bunch of People & I would recommend them to anyone looking for a Furry Friend.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Hands down the best pet store in the area. Fantastic customer service! The employees are incredibly…read morehelpful and give great advice. The grooming service is also great. Plus, the open layout means the store can have a lot of customers without ever making you feel crowded. (I avoid PetSmart stores because I always feel boxed in and suffocated even when there are very few people in the store.) Most importantly, it's super clean. No matter how many people and pets in there, I have never seen the place less than spotless. Incredible.

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

Even though a lot of the stuff is pretty foofoo and perhaps overpriced, they have some items that…read moreare hard to find elsewhere like Antlerz and of course Orijens dog food. It seems like they've been having trouble getting the adult food in, but I've heard it's actually a widespread phenomenon, and it's even happened at some Chicago dog boutiques (so it seems to be Orijens' fault and not the boutiques'). The staffers are really nice and helpful.

We just adopted a dog from here yesterday. The experience was great. After we applied, we heard…read moreback in a day and arranged to go and meet the dog. We drove from MI to the facility in Elkhart, IN. The facility was impressive as they are building a large shelter. The dogs were all kept in large pens and seemed well cared for. We were able to spend as much time as we needed and have our son meet him to ensure he was a right fit. After signing the paperwork and adopting him, they even provided a going home kit with treats and a sample of food. So far, the dog has been great and is already part of our family with our kids. Adopt don't shop :)

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

I highly recommend this pet shop! Like my brother says, it's a true "mom and pop" store. Out of all…read morethe pet stores I've visited, this is one of my favorites. Their animals come directly from reputable breeders, including many from reptile expos, and the staff provides accurate information on proper care. They have a great variety of reptiles (my little "dinosaurs" as I call them) and other unique pets. I purchased two different species of jumping spiders from them, and both have been thriving. Compared to one I bought from another location, the difference has been amazing. They're active, healthy, and one of them even enjoys walking onto my hand. If you're looking for healthy animals, knowledgeable staff, and quality supplies, I highly recommend checking this place out!

Adorable little shop with an astounding array of small critters: lizards, snakes, tortoises and a…read morebunch of other reptiles; axolotls and other amphibians. They sometimes have small mammals and/or arachnids. I got to see a hedgehog last time I was there. And a hairy spider (from a distance!) Always something new and interesting. They also have supplies, equipment and feeders. The shop is colorful and cheerful and the owners are knowledgeable, helpful and really, really nice. Go check it out. You won't be sorry. ​

They have a great selection of both dog and cat products and the staff are always so friendly and…read moreready to help me find what I need!

Do you know where is world's best pet groomer? Right here! Ask for Morgan! She's best of the best!…read moreMake sure you wel tips her! You won't be disappointed!