I always enjoy visiting and purchasing supplies at Pet Supplies! The customer service people are…read morealways friendly with me. Additionally, the Pet Salon people are excellent with my dog - highly recommend checking them out! Pet Supplies is a quality store to visit and purchase your pets' supplies. Support locally owned stores!

I've been bringing Skipper to the South Bend store for several years now. Skipper always comes out…read moreperfectly clean and soft with nails trimmed well. This is important to me as Skipper's nails are black and I'm scared that if I tried to trim them I would hurt him. I was referred by a friend because of the experienced groomers at the South Bend store and on 9/12/2025 they did not disappoint. :-)

They have a great selection of both dog and cat products and the staff are always so friendly and…read moreready to help me find what I need!

Do you know where is world's best pet groomer? Right here! Ask for Morgan! She's best of the best!…read moreMake sure you wel tips her! You won't be disappointed!

Happy pup, happy cut! Thank you for taking such good care of my pup!…read more Zeke will return!!

I took our cats there to get their nails done and to get their hair, trimmed up a bit. Jody would…read morenot do it. She said she couldn't even get them out of the cat carriers. What a total waste of time. I don't know what the problem is. I've never had a problem there before with Leslie, but Jody did not want to do it. Now I that cats are hard to work with, but they are supposed to be professional groomers. This is anything but professional if you asked me.

I have always taken my girl Peaches to Pet Smart for her grooming since she was 3 months old. She…read moreis a beautiful Brittany Spaniel! They have always been such a great help for me. Especially back when she was 3 months old and my husband had very this skin at the time and with the slightest touch from her puppy nails would rip his skin wide open! One gal suggested putting on rubber nail tips that they had in many different colors! (this was back in Feb of 2016) What a godsend that was!! She is now going on 9 yrs old this coming October and I still take my furbaby here!! Susan M Elkhart IN

I visited your store with the intent to inquire about purchasing one of your jumping spiders. Upon…read morearriving at the live animal section, I searched for an available team member to assist me but was unable to locate one. I then walked to the checkout area and waited in line behind a customer who was completing a transaction. I was the only person in line behind him. While waiting, an older woman approached and attempted to cut the line to ask the cashier a question. I politely but clearly stated that I was in line. She acknowledged me, stepped back, and I proceeded to ask the cashier if someone could come assist me at the jumping spider enclosures. The cashier appeared to radio for assistance via walkie-talkie, and I stepped to the side to wait for a team member to arrive. What followed was unacceptable. While I was patiently waiting, the same cashier then turned his attention back to the woman the same woman I had already addressed and helped her with her inquiry. I then heard him apologize to her, though I am unsure of the reason. He then directed her to go speak with a female employee near the spider enclosures the very same employee I had been waiting for. This meant the woman who had attempted to cut the line ahead of me was now being assisted before me, as a direct result of the cashier's actions. When I recognized what had happened, I asked the cashier directly: "So, did you get someone to help me?" He confirmed that yes, the employee near the spiders was available to assist. I then pointed out that he had just directed the other woman to that same employee. His response was to essentially acknowledge the mistake with a casual "oh yeah," and then he turned away from me to speak to a coworker without offering any apology, any correction, or any further attempt to assist me. At that point, I made the decision to leave the store entirely. I should not have to advocate for myself repeatedly in what should be a basic service interaction. I waited patiently, I communicated respectfully, and I followed the proper process yet I was overlooked and effectively ignored in favor of a customer who had not been in line ahead of me. I want to be clear: this is not about a minor inconvenience. This is about a blatant failure to follow basic customer service protocol, a lack of acknowledgment when the error was pointed out, and a complete absence of any effort to rectify the situation. This experience has left me feeling disrespected and unwilling to return to this location. I had planned to make a purchase that day and am now forced to seek assistance at an alternate location or competitor.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Absolutely would not recommend. I put in an application to adopt a cat over a week ago, and have…read moreanxiously been awaiting a response. When a woman named Jenny contacted me this morning, the conversation started off kindly enough. She then proceeded to tell me that my application had been denied due to financial difficulties, including bankruptcy & issues in small claims court. I told her respectfully that I have most certainly never filed for bankruptcy, nor have I ever had any issues in small claims court. When I let her know there had been an error, she cited a criminal charge I had gotten over 6 years ago. An unfortunate mistake I have long since paid for & moved on with my life. I now own my 2100 sq. ft. home that I share with my 3 young children who were really hoping to add a feline friend to our family. Such a disappointment, because I know we could've provided a kitty with a safe & loving home. We still plan to do so, there are kittens all over in need of good homes. I'll just have to pay the extra money to have him/her vaxxed and spayed/neutered. Too bad it couldn't have been one of the kitties locked in cages at your shelter :'(

The way these pets have to sit in a small space on metal grates should be illegal. Manager is rude…read moreand will scream at you if you suggest anything for pets. No water, no beds or blankets. This should be illegal!

Lady working there with red hair, glasses, and pink converse was extremely rude. I personally am…read moreabout to move and I am actively looking for a dog to adopt. I don't know if it was because of my style or if I looked young, but the way she treated us compared to other customers was astronomically different. She was smiling and laughing with other people, but with me and my friends she acted as if we were being a burden for asking to hold a dog. Very disappointed in how we were treated.

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

Arrived more than 10 minutes before closing, wanted some fish and knew exactly what I wanted. Was…read moretold that once the aquarium lights are off, they don't sell fish anymore. What a waste of a drive.

This is India. We adopted her 3 years ago 3 days before Christmas, she's the best Christmas present…read moreI've ever had. I am very surprised in most of these reviews, Jen was very professional, polite & very friendly as was everyone we met at the shelter. I have to admit that I was skeptical in the beginning as I thought a few things were a little out of the ordinary, such as the cash payment. But my fears were quickly squashed as soon as I saw that tiny, defenseless puppy. She only weighed 4 lbs & she was in need of a bath, but my vet assured me she was healthy. The entire process from beginning to end was professional & without any negative effects. India (then called Dutchmans Dolly by the shelter) had been vaccinated, dewormed, spayed ,blood work & x-rays confirmed she was free from all diseases & she had been vet checked by their vet. I was very confident that she was as healthy as possible & still is...! She is the light of my life, intelligent, very outgoing & loving! I would not hesitate in adopting another dog from Homeward bound...!!!

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

Once upon a time, a girl had just moved into her apartment on the north side of Chicago, and wanted…read moreto fulfill her childhood dream of becoming a crazy cat lady. To do this, she needed to adopt some cats. Two cats, to be exact. Knowing that a big city like Chicago had an abundance of animals in need, she figured this task would be an easy one. However, try as she did, the various shelters she contacted in Chicago failed to return her phone calls and emails in a timely fashion, or at all. She had, however, contacted PetsConnect in Indiana, and although it was a two hour drive from her apartment, the girl's eagerness to adopt, combined with the friendliness of the volunteers of the nonprofit organization and their timely response led to the girl driving all the way to South Bend to meet the kitties. And what wonderful kitties they were. Young ones, old ones, brown ones, black ones, striped ones, solid ones, cats with extra toes, cats that were missing eyes, cats that had been abandonned, lovey cats and lonely cats. The organization was not a formal shelter in one location, but rather, a volunteer-run organization that rescued animals from shelters and fostered by volunteers who cared for the animals in their homes. The volunteers of the organization rescued not only cats, but dogs and other small animals as well. All of the animals had names and histories that the volunteers were all too happy to share. The girl met with one woman whose whole garage was devoted to housing rescued cats, and even though this might sound strange, the space was ideal for the animals--heated, clean, with plenty of space and toys. Even better was that all of the animals had been checked out by a vet, had their shots and were spayed and microchipped. The girl was able to take as much time as she needed to meet and spend time with the kitties, and the volunteer made sure that she had a firm grasp of the cats' personalities and the responsibilities pet owning entailed. Additionally, the organization's policy is one that they ask that the animals be returned to them in the event that they must ever be surrendered, lessening the likelihood that the animals would ever become homeless again. Ultimately, the girl would adopt her two kitties, rejoicing in her decision to drive all the way to South Bend, IN. Naturally, her and her kitties lived happily ever after.

Well, all I can say about looking to adopt a dog nowadays....good luck! It is the most miserable,…read moredepressing experience I have ever had, regarding this subject! I did not realize how much the world has changed and not for the best! What should be a basically, easy process to give a poor dog a good home, has turned into a nightmare! I GET IT that there are a lot of abusive, cruel people out there, but my GOD, how much red tape and endless PRIVATE questions must you endure in the process! Years ago you could go to the DOG POUND, now, that ages me, doesn't it? And, you could find a lot of good dogs, of ALL breeds, not just mainly one breed (dare I say it!). You also could get good dogs from your neighborhood. Before the hysteria of FIXING EVERYTHING IN SIGHT! Also from your work, etc. Wasn't too difficult, I remember (those were the days). Because everything is being forced ONLINE, where they can hide more, you basically can't tell really, WHERE they come from (puppymills,pet stores,etc.) I had a breeder tell me that a lot of dogs coming from Asian countries are actually being bred for profit, but are being brought over here as 'RESCUES'. And, they are carrying this disease that can affect our American dogs. The FDA is looking the other way.....Guess my only option is to go to reputable, expensive breeders or Craigslist! Heard so many negative things about them in the past. Yes there is a lot of that, BUT it isn't all bad. Just have to be careful. SO VERY SAD FOR ALL THESE DOGS THAT REALLY NEED GOOD HOMES.............

Professional. Experienced. Has been in the business for years, Doesn't sugar coat it. Best in the…read morebusiness.

From the owner: I specialize in grooming terriers but do all breeds. Bow Wow Boutique also does teeth brushing,…read moreflea and medicated baths, nail trim and ear cleaning. Quality work at resonable prices. Homemade dog biscuits.Come in and meet my Parti-colored Standard Poodles.