I had a crack in my basement wall that was letting in water every time it rained. I contacted Real…read moreSeal, and from start to finish, they were amazing to work with! The team was professional, explained the whole process clearly, and showed up right on time. They sealed the crack quickly and neatly. If you need any foundation or waterproofing work, I'd definitely recommend Real Seal.

I regret having to post this because Real Seal has done good work in the past, but unfortunately…read morethis experience was different. I called them about water intrusion into our ground level bedroom. They diagnosed the water issue as two foundation cracks and charged $1,700 for the repair plus a $250 overtime fee. The work was completed and done satisfactorily, but the actual source turned out to be a leaking water heater not the cracks. Yes, the repairs could be considered necessary in the long run, but there was no need to expedite this repair. Their recommendation was an educated guess rather than a proper diagnostic process to ensure the two cracks were the actual source of water intrusion. I was trusting their professional service to provide an accurate diagnostic. When I requested a refund of the overtime fee only (given the cracks were not actively leaking) and a goodwill discount (given the damages I incurred due to time wasted, since this was not actually the problem), they offered to remove a $100 late payment fee I didn't even know existed and a $50 goodwill discount. The offer is something, but it fell short, especially because the director was curt and seemed more interested in closing out the conversation than actually resolving a legitimate complaint. Get a second opinion before agreeing to any foundation work. EDITED IN RESPONSE TO COMPANY DOUBLING DOWN... I appreciate the response but I would like to expand on a few of the comments made. While Saturday was accommodating, it was only necessary due to the incorrect diagnosis. Your team tried to schedule me a week and a half out. I asked if they could do better. Your team then offered Saturday. It wasn't for my convenience, it was a necessity as a result of your diagnosis. My walls were supposedly actively leaking water, of course I wanted this done as soon as possible. If this was correctly diagnosed, I could've had the cracks repaired anytime. Additionally, you specifically told me on the phone, this $250 fee was directly for a technician's overtime, which in your words, "is why you cannot refund it." Not a standard Saturday service fee, as you've now stated publicly. In regards to the $100 late payment fee, while it may be outlined in the contract, a courtesy reminder would have been appropriate given I was not onsite for the repair and never received a final invoice on the day of service. How was I expected to pay within the terms without ever receiving a bill? Your response also confirms my original review. Your diagnosis was based on another company's assessment rather than your own independent verification. A proper diagnostic process would have verified that water was NOT actually entering through the cracks. Yes, the cracks were there, but no, they were not actively leaking. Hence my request to remove the "service fee." I hired you to stop the water intrusion, not simply repair my foundation. The water heater was the actual source.

I had the best experience with Peder and Home G. He contacted me quickly, came out quickly,…read moreexplained clearly what did and didn't need to be done, and was competitively priced. I will be contacting him again for any other water issues, inside or out, that I may need. Call him first or get him as a second opinion - you'll understand more of what is going on with your house and can be sure you're not overpaying or getting more done than is truly needed.

We had a crack in our basement foundation, and before calling Home G Group, we got a few other…read morequotes. I'm so glad we did! Those 5-star reviews are absolutely deserved. Petar immediately made me feel confident he was recommending the most effective, cost-efficient solution. You can tell he really knows his stuff. Other companies were pushing more invasive (and much more expensive) options, but Petar kept it straightforward and practical. He completed the repair in under two hours (by himself!) which was genuinely impressive. On top of that, he's just a really kind person. Highly recommend!

Chris Tarwid quoted my job efficiently and fairly, was able to schedule me within a week of…read moresigning. He proposed a time to complete the job and hit the deadline. Even with a couple of extras thrown in to the job. He was very fair, friendly and a great value. His crew was great as well.

Chris Starwood did work for me this man stands behind his business name. Does all he can do to make…read morehis customers happy. I would recommend Chris tarwood to anyone in my family for basement work they did a wonderful job.

Very nice and respecful. After calling several places for estimates on my basement. Ken was not the…read morecheapest but offered a more practical way of fixing our issue. Other companies suggested impractical ways that were either more expensive. Or offered cheaper temporary fixes. Since I had the work done by Dependable Waterproofing I've had a much dryer basement, and haven't had any problems. I'm glad I choose Dependable. They're very knowledgeable and informative. Thanks again and so happy to have a functional basement again.

From the owner: Waterproofing Company in Lake County, Illinoisread more

I had Basement Flood Protector out to my home in the spring of 2024 for a major waterproofing job…read moreon my personal residence. The job involved a full interior drain tile system and exterior dig/waterproofing on 2 sides of my home. I waited 2 summers before writing this review because the effectiveness of their work can really only be gauged over time. This week, we had torrential amounts of downpour that went on all night. Prior to the waterproofing, my basement would have had water seeping in from the block foundation walls, back basement door, and up through the cracks in my slab. I'm happy to report that my basement stayed completely dry. Since this job was done in April 2024, I've only had 1 instance of water. I immediately called Basement Flood Protector and, because their work has a 10-year warranty on the exterior and lifetime warranty on the interior, they came out and immediately remedied the situation. No water since. This was a big job that I did a ton of upfront research on and quoted 3 other big/well-known waterproofing companies. The reason I went with Basement Flood Protectors was: 1) Sales Process: John was my contact at Basement Flood Protector. He did not put on the big sales pitch and presentation I got from 2 of the other companies. He was straight shooting and was clearly the expert in waterproofing, not just a sales person. 2) Responsiveness: Basement Flood Protector answered all my follow-up questions and concerns whereas other companies seemed to dance around some questions. As an example, when asking one of the other big competitors the cost for an exterior dig, rather than saying it's not work they do (or want to do) the sales person verbally quoted me some unrealistic/high number. Another major company completely ghosted after I called/emailed 3+ times to try and speak to someone about moving forward with the job (feel like I dodged a bullet there). 3) The price: They were notably better-priced for the work I wanted done. Hope this review helps someone as waterproofing can be intimidating. I had an excellent experience with Basement Flood Protector.

The best thing I can say about a business is that they prioritize their customers. I've been using…read moretheir services for years, and I've consistently been impressed by their exceptional quality work, fair pricing, and highly professional service. About six years ago, they installed my backup sump pump, and just this week, they replaced my main sump pump. Both installations were seamless and hassle-free. I never felt like they were overcharging for their services. They were transparent and upfront about everything. I've had the pleasure of speaking to Dan a few times, and each interaction has left me even more impressed. If you're looking for reliable and trustworthy service, give them a call. You won't be disappointed.

Thank you so much. You guys made what could have been a nightmare into a great experience…read more Julian was straightforward and easy to work with on pricing, which I appreciated. No games, just clear communication. Pablo and the crew were excellent. They got right to work, moved fast, and kept everything clean the whole time. You can tell they know exactly what they're doing. They went above and beyond to make sure everything was done properly, not just quickly. We had a foundation crack repaired, a French drain installed, and new underground gutter lines run. Everything looks great and was done the right way with solid materials. What stood out most was how efficient and professional the whole crew was from start to finish. No shortcuts, no mess left behind. Would definitely recommend them if you want the job done right the first time.

Julian was very responsive to messages. He came out quickly for a quote which was very reasonable…read more I was expecting the price to be way more. He explained everything to me and addressed my concerns. Julian and his team came back exactly one week later. They arrived on time and were very kind and professional. I was unable to move my washer and dryer, but they had no problem taking care of it for me. When finished, they moved and hooked everything back up for me. Throughout the process, Julian showed me exactly what they were doing which I really appreciated. They even connected the drain hose from my furnace to the drain tile. No additional cost. Julian had multiple ways I could pay which I really appreciated too. My basement has been dry ever since they completed their work. I highly recommend Wizard Basement Waterproofing to everyone.

If you have pee water leaking through your ceiling upon returning home from a movie with your…read morefamily at 8:30 at night- these are your GUYS! They answered our call and said they would come right over. They were here with their uniforms and equipment in 15 min flat and saved what was a huge leaking gross mess from getting so much worse. We will need a painter and drywaller, which sucks. But they were awesome and made it much less sucky. Highly recommend and I am happy to know we have someone to call in a pinch. We will definitely be using them for the regular maintenance they recommend. Don't look elsewhere, you won't regret giving them a call. Thank you guys!

STAY AWAY! A repair of my dad's shower left him without any hot water. During the follow-up attempt…read moreto fix the hot water, an employee burst the pipe, causing major flooding in his unit and the unit below. The employee literally fled the apartment, leaving his tools behind, and apparently hit a neighbor's car during his escape. At first, the company ignored our calls, text messages, and emails. Voicemail was full. When we eventually got them on the phone days later, they denied ever sending anyone to my dad's location that day, even though text messages clearly show they agreed to send a plumber on that day and time. Incompetent, unprofessional, and dishonest.

Mike from Crack Master Chicago came out and evaluated the work and provided an excellent price to…read morecomplete the job. Mike did and outstanding job. After the work was done Mike explained the entire process and provided a paid invoice and a 10 year warranty of the work. I highly recommend Crack Master Chicago for your foundation repair. Incidentally the repairs were. In early July and not a drop of water since!

They came out quick to inspect our foundation. They were able to repair it the next week and worked…read morearound my schedule. Very fairly priced. Would use again!

Ever seal was quick to respond and convenient in scheduling my appointment. The turnaround from…read morequote to repair was also quick.

This company is the absolute worst. We hired them because our basement flooded. Not only did they…read morenot fix our basement properly so that we have 4 feet of water come in regularly. But then they said that they never said that our basement would stop flooding after they did work to it. They were extremely aggressive and mean. Not just rude, but actually verbally, aggressive, and on the attack. I am a woman and was at home alone when their service man came out and he was yelling at me and frankly, I was pretty scared and uncomfortable having a grown man that is a stranger yell at me in my house. It was the worst experience I have had in a long time and they have already cost me all of my property tax money that I had to spend fixing the basement . Now I have to sell my house or I'll lose it. I lost so many thousands of dollars because my basement flooded after they told me that it wouldn't anymore. My roommate had had to move out and actually became homeless for a little while and had to live in a homeless shelter because her bedroom was in the basement. Luckily, she finally found a place to live. No help to Everseal. This was the first house I had lived in For more than a couple of years . I've lived here for over 11 years and now I have to move because everseal ripped me off and lied to me. Don't ever use this company. They will lie to you and not tell you everything. they will promise you would dry basement and then tell you that they never promised that and it wasn't their responsibility to make your basement dry. He told me I have water coming in from the sewer and seepage and that he's not gonna help me with either one of them and he's not gonna help me at all. I've never seen a more unprofessional company in my life. I can't believe he started yelling at me. I am a victim of violent crimes so that really scared me extra. Save yourself from the Horrible experience I had with them and go to somebody else. They are nothing but con artists and scammers. They will take many thousands of dollars from you and your basement will still flood.