Excellent response. Called Wednesday. Had a quote that day. Excellent communication with office…read more(Diane) and Chris, Owners and project lead. Work was completed the next. Took care to cover floors. Chris pointed out areas of deficiency and corrective action required. With Chris' communication I am confident my poor attic insulation issue is now corrected and I will not see any future ice jams. Also very fair price for the task,

Very satisfied with the service, they gave me a quote on the spot, came the next day and finished…read morethe job nicely. Good quality work and value.

Paragon Insulation has done an excellent job for me twice this year. The first time in January, I…read morehad Randy come out to quote attic sealing and insulation. While he was there to provide the quote, he noticed the kitchen floor was really cold (he took off his shoes when he entered the house). He pulled out his thermal camera and we saw the floor was 30-40F! I had noticed that area of the kitchen was cold in winter, but didn't realize it was coming from the floor, where kitchen is cantilevered out past the foundation wall. He proposed insulating the cantilevered area with spray foam, and then said he could insulate all the rim joists in the basement for the same price. A week or so later, while he was onsite doing the insulating, I mentioned I was going to finish the basement later in the year, and expected to use 3 inch foam panels. He suggested using spray foam instead since that would give me a few inches more space in the room. He gave me a price and I said I'd think about it. As I thought about it, I realized getting a few more inches in the room, and also getting a better sealing product would be worth it, and would save me many hours of labor and a lot of material costs. In summer, I started work on the basement project, and once I had the framing up and electrical roughed in, I called (now July) to schedule the spray foam. Randy honored the price from January, scheduled the job quickly, and it looks great! Something I especially appreciate about Randy and Paragon is that the guy who quotes the job actually does the job; it's not some sales guy, it's the owner who quotes AND does the work! Because of that, any questions get answered and you know exactly who is accountable for quality and completion. I did get other quotes for the attic, and Paragon was very competitive. I really appreciated Randy's suggestions, and they did not feel like a sales pitch; it felt like I was getting good options to consider that would solve a problem I had.

Nobody enjoys pouring money into the parts of their home they never see -- attics, crawl spaces,…read moreand the like. But when those areas need attention, it's essential that the work is done right and by someone you can trust. Randy and the team at Paragon Insulation & Services delivered an experience I'd recommend to anyone. My attic was poorly ventilated -- damp, musty, and overdue for attention. After deciding to bring in a professional, Randy came out to my home, thoroughly assessed the problem areas, and put together a detailed quote on the spot. The scope of work included removal of the existing insulation, air sealing around all attic entry points, sanitizing, air baffle installation, and installation of new Weather Blanket cellulose insulation. The new cellulose achieves an R-value that meets or exceeds Illinois code requirements. Paragon's pricing was competitive, though admittedly a bit higher than some of the larger corporate outfits. What made the difference was Randy's willingness to walk me through the entire plan and clearly explain what justified the investment. That transparency, combined with the comfort of working with a local, owner-operated business, made the decision easy. The crew came in and completed the job in about half a day -- fast, efficient, and clean. The entire process was documented with photos and videos, all of which were included with the final invoice. While up in the attic, they even took the time to correct some substandard work a prior contractor had left behind on my bathroom exhaust fans. I couldn't be happier with the results. I've already noticed a meaningful improvement in temperature consistency and overall comfort throughout my home. If you're looking for a trustworthy, professional insulation contractor, I wouldn't hesitate to recommend Paragon Insulation & Services.

Robert was very honest about materials, what he was willing to work with and why. His crew, led by…read moreAlex, did quick and excellent work. It was a small job, but done well. I highly recommend.

AVOID AVOID AVOID AVOID AVOID…read more I had Robert out in July for an estimate. He seemed to be very knowledgeable and easy to work with. Eventually made it to scheduling 8 weeks out... fast forward to today OCT 1st... I never received a confirmation that they were coming or a time frame they would arrive. They show up unannounced while I'm at work and are repeatedly calling/emailing me. The office manager, Leslie, left me a nasty email. When told that I was not home because they never confirmed, she replied with "We do not work that way. Never have, never will." She was extremely rude and unprofessional. They were not happy that they traveled a distance and I was not home due to the lack of communication. How is this a proper way to conduct business? It is 2026. A confirmation that you were coming and a time frame is pretty standard for business nowadays. If you're mad about me not being home and you traveling a distance then maybe you should have confirmed the appointment. They also didn't even offer to reschedule. When I told them I could have someone there in an hour I was told we had to cancel the job all together. My business clearly means nothing to them. Needless to say I do not recommend using them for anything.

From beginning to end this company was professional and had great customer service. Amy the office…read moremanager, Dave the sales representative, the removal and installation team were simply outstanding. Each step along the way we felt well communicated with and valued as a customer. Competitive pricing and overall all a great value. We had planned on doing a west facing wall but after showing Dave around at our problem areas and weighing the return on investment we decided on the attic. The first team removed all the old insulation with a giant vacuum, the took about 5 hours, the next team came the following day and sprayed in the new foam. There was one little issue that caused damage to the ceiling. They handled the issue like a professional company. They quickly let us know about the issue and had a repair scheduled the same day. Look at the pictures they did a great job!

This company seems to have communication issues? I had the salesman make an appointment at his…read moreinitial visit. He called the office and they gave me an install date. A few days later the same lady called and wanted to make an appointment date? Then, they were going to come the Friday before to install a cover on an attic fan we have. They called Thursday to install an attic stairs? I told them it was only an enclosure. She said it was not needed to come then, they would do it during the insulation install? A half hour later they called back and wanted to come anyway to make the enclosure. She told me she would call in the morning with the time of arrival. At 8:30 my doorbell was ringing, they were already here? Never got a call? The guys arrived in unmarked car and pickup truck (looked like their own vehicles?) It was raining hard so I let them use my garage to cut their materials but they had to go to the local big box store to get them! They did a good job and left. The guy even made a cover for me to cover the fan in the winter months but left it off as the sealant was still wet, he did not want to get cover stuck. On install day I finally got a text saying they were on their way at 8:45am. A marked truck showed up this time pulling a trailer. He said another crew was also on the way. He said they would go up and start the air sealing (I was not getting air sealing?) and install the baffles. He had to call the shop to find out there was no air sealing! They went up to install baffles and I told him about the cover the guy left off. After a bit they came down and said they were done, just waiting on the other crew? I went up the ladder to see the work they had done, they got the baffles up but glued on the cover to the enclosure! I told him the cover was supposed to be removable, he said he would remove it and clean off the glue. Once the guys showed up with the insulation blower it only took a few moments before their machine broke down. They attempted to fix it with no luck. They finally left and came back with a rental from a big box store? They tried again, the stuff was moving slow but it was now at least moving. That did not last long! It finally quit blowing altogether and another guy brought some other insulation. That did not work either, so they went back to the store and got another unit. It finally worked. When they were done I went in to get a check to pay them. When I came out the guy had the ladder up to the attic already closed and was cleaning up. It was now 5:30 pm and I was leaving early the next morning to be gone for 5 days. I never got a chance to check out the final job? Everyone was tired so I thought It would be fine, I'd look when I got home? Once home the following Sunday I did not get to look, Monday was a blizzard outside, Tuesday I had appointments and had out of town visitors arriving. I finally looked the the job on Wednesday. Boy was I disappointed. At least one of the baffles had already fallen down, one was completely plugged with insulation and most of the bays were not even full of insulation! I sent an e-mail to the salesman, he answered he was sorry and would let the office know. I never heard from them in two days? I sent another e-mail to the office directly on Sunday evening, as of Monday night I still have no reply? I paid the bill in good faith an ddid not demand they put the ladder back up to inspect the work. Nobody else inspected the kids work either that sprayed the insulation? The job Is not done and they don't seem to care to call back?? I would not recommended his company!

416$ down the drain.. after 2 hrs of work just to replace a capacitor.. in a hurry to leave to…read moreother appointments.. was told the unit is working.. after a few hours a/c blowing hot air.. had to wait 3 days WITHOUT a/c cuz they are closed on the weekends.. Monday called em up for them to tell me its 189$ for them to come back WTF

I had a plug in my pvc pipe which drain the water from the air conditioning unit to the drain. I…read morecalled and told the owner that I needed someone to unplug my pipe and . So a big Burly guy shows up I tell him. what the problem is he takes a CO2 blaster cleans out the old pipe input on a new pic elbow... how hard is diagnosis l had done diagnosis,!!!. perfectly after that took less than 15 minutes. The bill I Igot was $241 and some change. $74 to drive out to my house. $79 ? For DIAGNOSTICS $17 FOR P VC 45 FOR HIS 15 MINUTES. . IF YOU R GOING to be a reputable company you should not be charging the way you're charging

They went above and beyond expectations. Best way to make it clear the quality of work - the…read moreinspector was very impressed with the coverage and every detail was covered. Great price and provided all of the documentation needed to pass inspection. Super clean after they left.

Sal and his team did an amazing job applying closed cell spray foam to the ceiling of my office…read moreshed. Sal arrived right on time for the initial quote and was just as punctual when they came back the next day to complete the work. His team was professional, efficient, and detail oriented, ensuring everything was done right. The pricing was fair, and the quality of work exceeded my expectations. I would definitely use them again for my next project and highly recommend them to anyone in need of insulation services!

Shawn just did our attic insulation and some drywall patch work and was very efficient, fairly…read morepriced, and the wonderful to work with. He wore a mask the entire time and was respectful of covid precautions as well. Our upstairs is already notably warmer and i am very happy with the money we spent, i feel like it will pay off and we will recommend him to friends!

From the owner: insulation solutions to improve your home or businesses…read morecomfort and lower your energy costs

I had Koala blow fiberglass insulation into my attic last fall, taking me up to R-49, plus sealing…read morevarious pipes and other openings into the attic, and I was impressed by the work they did. So I was surprised that a problem I had before was not cured: snow was melting on the roof above my bathtub and shower. I sent a note to Michael, the president, and he and Nanny, the lead technician on the original job, came out to take a look. Nanny spent about three hours, and Michael probably an additional hour, determining that the inside of the wall behind my shower head was open into the attic - and so heat from the hot water pipe was radiating into the attic. Then Nanny opened up the closet wall behind the bath, installed a block of foam insulation, and sealed it with spray-in insulation, solving the problem. I asked Michael what he would be charging me for the nearly half-day of labor, and he said "nothing." This is maybe a long way of saying that they spent about half a day fixing a problem they had no way of anticipating, and that had nothing to do with their original work. To do that for no charge was amazing - way beyond anything I could have expected. Remarkable service from start to finish.

I had a tricky job for Koala Insulation and they handled it with ease and efficiency. They were…read moreresponsive and knowledgable in answering my questions before the process and communicative and professional throughout the installation. Highly recommend!

I intentionally did not write a review right away incase the basement crack repairs didn't work,…read morebut Petar did a great job. We have gotten sooo much rain and standing water in our backyard, but none of it leaked into our basement through the cracks that Petar sealed. He was honest, responsive, and very kind. He spoke so well of his wife and little boy. I was happy to support him and will definitely call him if I have other needs for our basement.

Petar was great to work with. Very honest and willing to say was work does or doesn't need to be…read moredone. We asked him to give an estimate as part of a second opinion and could not have been more happy. He was willing to say no to things other companies said were needed and that meant a lot. The team and his communication was wonderful and we look forward to having him back out if needed in the future!