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    Jayle Hitchcock

    5.0 (5 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Jayle Hitchcock

    Manicure

    Manicure and pedicure

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    Lucien Nail Spa

    Lucien Nail Spa

    4.2
    (606 reviews)
    3.9 mi

    my go to place!! love this place super clean and all the workers are amazing!! 10/10!!!read more

    When I booked, I specifically requested regular manicure for me and regular pedicure for my…read more71-year-old mother. I confirmed those services again when we checked in. Despite that, both technicians attempted to perform gel services without our consent. By the time I realized what my technician was doing, she had already thinned my nails with an e-file to prepare for gel. When I questioned it, she responded with an attitude instead of an apology. The quality of the manicure was unacceptable. She painted regular polish over leftover gel instead of removing it properly. The polish was old and applying thick. I pointed that out and she fixed one nail with an attitude. At that point I just wanted to be done and out of there. Two days later before returning to work I had to remove it myself (couldn't drive two hours back to take care of this in person as Lisa stated that's their rules), I discovered gel had been left on one hand, and my nails were left thin, damaged, and breaking. What upset me even more was that my mother, who has dementia, was also being given a gel pedicure she never requested or could reasonably consent to. I looked over just in time before he tried to put mom's feet into the LED heater when I stopped him stating we never asked for the Gel! Again attitude and language I do not speak. The poor service was only made worse by the complete lack of accountability afterward. I was repeatedly promised callbacks (talked and texted with Lisa, talked to Emily) that never happened, given excuses instead of solutions, and ultimately offered a partial refund while the actual issues were ignored. As a solo esthetician myself, I understand that difficult situations happen, but professionalism, honesty, and taking responsibility should never be optional. This was never about $25. It was about integrity. Trying to upsell services clients never requested, damaging someone's nails, and then refusing to take accountability is unacceptable.

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    Pedicure
    Pedicure
    Lucien Nail Spa
    Lucien Nail Spa

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    Jayle Hitchcock - nailtechnicians - Updated August 2026

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