I called to have a shower pan, drain and shower valve installed in a shower that we are retiling. The person on the phone told me that Jayk's did both a we arranged for someone to come at 10 AM two days later. The plumber showed up around 8:30 (fortunately I was home at the time) and gave me a quote for replacing the valve but told me that he doesn't do the plumber's portion of shower pans even though I was told that the company did. The old tile had already been ripped out and the tile person was waiting for these things to be done. I appreciate that you followed up on my negative comment but I have to inform you that your employee who you stand behind is lying to you. read more

On time and efficient. Great work for fair price! Came on time, efficiently worked and gave me a fair price for quality work. Definitely recommend! read more

100% would recommend to my friends and family. As a single lady I would be a prime candidate for a plumber to rip off, but instead Jayks quoted me a fair price and when the issue was more simple than anticipated I paid a bit less than quoted. I am beyond happy with their fast and friendly service, shoutout to Lou who was professional and was able to quickly identify and fix the massive leak. For those nervous about having someone in your home during Covid, the technician not only wore a mask and booties, but stayed socially distant. If you're on the fence and shopping around, I wholeheartedly recommend Jayk's. read more

Wow, not good customer service. Their voice mail box is full, so I couldn't leave a message. When I called back & someone answered, I was asked to send a text of what was needed. I did so, and received a reply text the next morning. After a couple of back & forth texts about possible times, I asked if another day would be better. I got no response back. For busy customers who are juggling a lot of commitments (work meetings, kids, etc), texting is not a good way to schedule appointments. Based on the reviews, I was excited to possibly find a reliable business to work with, but I'm not texting back repeatedly to beg someone to do work. This doesn't bode well for future communication regarding jobs in progress. I realize house repairs & home improvements are in high demand right now, but this isn't acceptable. read more

On New Years Eve, I discovered my water heater had been leaking/spraying how water. I immediately shut every valve, turned off the water and taped the leak. I reached out to every local plumber with good reviews and BBB accredited and Jayk was the only one who responded/kept 2-way dialogue going. They couldn't make it out on Sunday and said Tuesday may work but luckily they were able to send Ephraim & Abel out Monday morning realizing the urgency. I can not thank them enough-definitely a reliable company and I would absolutely recommend them! read more

What a wonderful company. The owner actually came out and fixed our issue quickly. Would recommend to anyone. Thank you so much.

We called Jayk's first thing in the morning when water heater started leaking and they arrived within half an hour. Able and Jose were incredibly efficient, professional, and kind - they had our water heater replaced, as well as fixed our supply line and rusted out water valve all within a couple of hours, and way below budget from what we were quoted by other companies. I can't say enough about how impressed we were with their service. They are taking serious COVID precautions and made us feel safe throughout their service. We will definitely be calling them anytime we have plumbing needs in the future! read more

We've used Jayk's a couple times now and have always had a good experience! Actually having them come out again soon for another problem. Highly recommend them! read more

Had an issue with my shower head leaking and Jayk's was able to have 2 technicians come out the same day for free evaluation. After troubleshooting they determined there was no issue with the cartridge itself and just a problem with the shower head holding water. They were prompt, friendly, knowledgeable, and provided a free evaluation which I appreciated! read more

OK. Well. I'm in downtown Raleigh, and I called them at 11:09 AM with a burst hard water pipe in the crawlspace. It is now 12:22 PM, everything is fixed and I just sent these two very helpful and safely masked plumbers on their way. $200. I recommend them most highly. read more

Needed a sink pipe capped off and they responded the same day and got it done quickly and efficiently.

Jason did an amazing job installing our new Kohler sink and Moen touchless faucet. He pointed out little dents on the sink that were probably from the shipment and he did a great job of addressing this and trying to compensate for this during installation. We also used Jason again when we had to get new toilets installed. We bought the toilets from Lowe's and they contracted out the installation to another company who sent out a guy that was completely incompetent and said that the toilets could not be installed due to some leveling issues and that we should renovate all 3 of our bathrooms. We called Jason shortly after and he took a look and said that it would be no problem installing the toilets and that the other guy simply did not want to do the work. For this project, two of Jason's employees installed all 3 toilets and tested each several times to ensure there was no leakage. Overall our experience with Jason has been absolutely wonderful. He is such a nice guy to talk to and will give you honest opinions about the project at hand. You can expect good, quality plumbing from Jason and his team! read more

Showed up and addressed all issues noted for plumbing when we purchased our new house. Will use again is needed. read more

I had them install two toilets and they were very quick and efficient. They went out of their way to be helpful. I think their prices are very reasonable. I would not hesitate recommending them. read more

Can I just say Wow to this Company. This was my second time reaching out to Jayks. Jayk/Jason, you guys are awesome. Not only did I have a water heater leak, but they were able to schedule me in today to resolve issue. Unfortunately, not a lot of funds at the present time. It was ok, because this company, owner, along with employees were compassionate, caring, understanding, and was willing to work with me. I may not have got work done today, but I made sure they know, they will definitely be getting a call back when access my finances. It's nice to know you have honest genuine people who look out for Single ladies. Thank you don't ever change. I will always call on this company for help. You should too, you will not be disappointed. :) read more

Replaced 2 new toilets in my home. Response time was very fast and price was affordable.

Lou arrived ahead of schedule, was organized, very polite, and thorough. The cost was very reasonable. We will definitely be calling Jayk's for all of our plumbing needs in the future. read more

After reading my review, Jayk's responded yesterday. We have set up an appointment and they are coming over Tuesday. Thank you Jayk's!

I wish all vendor experiences were as seamless and professional as Jayks! We called Jayks because we had an emergency leak (turns out a hot water hose between the first and second floor split, which caused leaking through the light fixtures). Jayks voicemail says to text him if it's an emergency, which we did. He got back to us within 10 minutes and told us that Jayks would be at our house within 40 minutes! Jayks quickly found and diagnosed the problem and fixed the hose. They're also going to prepare an estimate for the repair of the ceiling. We will definitely call Jayks for all our plumbing needs. read more

Originally, I wrote a negative review of this company, but I am amending it due to Jason working with me to improve the situation. There was a communication error that led to an unfortunate situation where I took a morning off work, and the tech I was expecting did not show. However, I will amend my review because Jason did apologize and arrange to fix the situation on the same day. He offered me the time of my choosing, and the techs who came out promptly diagnosed and fixed the problem on the same visit, with a very reasonable price (they stated it was a discount). They were polite and efficient, and I have no doubt that I would have been raving about the company had the aforementioned experience not happened. That being said, I do not believe it was intentional; honest mistakes do happen. I would just mention that you should be absolutely clear in your communications with Jason and ensure you are both on the same page. I would also recommend having a phone line that is normally answered during business hours, as I usually am accustomed to doing business over the phone rather than over messaging (as I am sure many others are), and messaging can lead to miscommunications. I don't know enough about plumbing to comment, but my experience after the techs eventually showed up was very positive. read more

Jose was great! Showed up early and stayed late. My wife pointed out a few side projects that he fixed on top of what was quoted. Very fair price and did great work. Will be our go to plumbers going forward. read more

Busy but still provided excellent service. Great rates too. We'll be using them again

I've used Jayk's twice now and each time they have exceeded expectations and have provided quality work. I will certainly make use of their services again. read more

Recently bought a townhouse in Morrisville. Had a clogged sink and leaking toilet. Got a reply to my inquiry within just a couple hours (on a Sunday before Memorial Day) and had everything fixed by Tuesday afternoon. The guys were super professional, friendly, and honest. Toilet had more wrong with it than it was worth to fix, so he didn't charge for the temporary fix. Will definitley be using them for any future plumbing needs. Great service! read more

I needed to replace a broken pipe that twisted apart when I tried to replace the tub fill spout. I knew what needed to be done as I have done in my younger years. It required cutting the copper pipe, soldering on a coupling add a new short pipe to a 90 degree elbow & add a 6" extension into the tub. Then solder on a new threaded fitting. Another plumbing company I had used rejected that idea and said they needed to add a crimping fitting and it would be $304. I called Jayk's Plumbing in Durham. The tech arrived early the next morning and I was very impressed. Very professional. I did not have to tell him how to repair the pipe, he told me and it was exactly what I knew. He spent 45 minutes cutting and sweating the pipe in and charged me $150. I now have a new plumber. Lesson learned. A++++ read more

Jayk's always comes through, I've hired then a few times now. They are professional, reliable, and quick to respond.

So Jayks comes all the way out to my house to fix a pressure problem and finds out it's really not a pressure problem but likely I just need a new shower head. So what does Jayks do? He says "no charge". No trip charge and no charge since he didn't have to do any work for me. I gave him a generous tip and will DEFINITELY use him again. SO RARE to find this kind of integrity anymore. Call Jayks. He's the real deal. read more

Jayks has been super helpful with an issue that required multiple trips and an back and forth with my insurance company. He found my burst pipe, which I couldn't touch it until all the adjusters etc. had reviewed my claim. He returned to repair it many weeks later. Initially, they refused to cover a burst pipe that turned out to be $20,000 in repair damage. But Jayks explained why what they were arguing did not make sense in my situation. I found the evidence I needed from the hydrant manufacturer, talked with my insurance, and they overturn the ruling. Highly recommend! read more

Had Jayk's do several jobs at my homes, they replaced e ac pump, and replaced one of the toilets upstairs. They were fast, professional, and friendly. read more

Efficient, reliable and quality service. Hired Jayk's twice over the past few years for installing new toilets and both times we were very satisfied by the work and experience. Very professional and reasonably priced. Thank you! read more

You're supposed to get multiple quotes for jobs, right? However, when you're the first to respond, first to show up, offer a great price, and offer to do the work same day, you happily say yes. Jayk's has a 5 star rating for a reason. They obviously treat every job like they did mine. read more

I am so impressed with this company! The inner gasket of the toilet was leaking. I called Jayk's at 8, they arrived by 9:30, and finished the job by 11. They put a new inner and outer seal on the toilet and I didn't have to take out a second mortgage to get it fixed. Courteous, professional and reasonable! They have my plumbing business from now on!!! Thanks so much, Jayk's! read more

We recently bought a house in Raleigh/Durham which unfortunately did not have a natural gas outlet to connect a grill. Having no desire to run back and forth to a store for propane gas refills, I contacted Jayk's to see if they could run a natural gas line to the patio (Note: not all plumbers work with natural gas). The first question the owner asked of me was whether or not we had a gas stove and/or a gas furnace, because if there was no gas coming into the house then they couldn't run my gas line - Duh. We do have gas running to the house, so indeed they could install my gas line. Two very pleasant young men came to the house - exactly on time - and after first checking out the crawl space, told me yes they could install the line and how much it would cost. I told them exactly where I wanted the gas outlet installed, and they got to work. After a few hours they had successfully installed the line and explained to me how to use it. They made sure to tell me what size fixture they installed, because apparently the original gas line under the house was an unusual size and they knew I would need that information when buying a gas hose for the grill. Before leaving they put a protective extension (the black thing seen in the picture) on the outlet to prevent any accidental damage. It gets removed when we hook up the grill. These two guys were superb, and should we ever need plumbing work in the future, Jayk's will get the phone call. If you do happen to use Jayk's perhaps you'll be lucky enough to get Nick & Louis, the two gentlemen who did our installation! read more

Jayk's LLC Plumbing Repairs, Renovations & More - Our new gas outlet, with the protective extension attached. - Plumbing Near Me

Jayk's was here before 7 this morning, even earlier than promised, found a defective supply line, replaced it, and were done. They were competent, masked, covered their shoes and generally a pleasure to deal with. They knew what they were talking about when I asked about another problem as well, and the toilet repair was almost instantaneous. It's nice to find competent reliable people in these odd times. Thank you, Jayk's! read more

I'm in an older home that had been a diy project. Lou came out and was able to get the basement toilet functional again, and fixed a leaking tub. Now I have a fully usable bathroom! I would definitely recommend them again. The price they charged was about 10% more than I was quoted by another company, but they showed up on time and got the job done. I don't mind paying a little more. I have a couple other projects that need to be done, and I will be calling on them again. read more

I would have left a 5 star review 3 months ago or even if I had received better customer service this morning but I can't. Jayk's came out and fixed issues with our house bib and emergency shut off valve in April. We wrote a check and went about our lives. We randomly get contacted in July that we gave them a blank check and we need to pay. I knew this wasn't the case...we would never hand out a blank check to anyone. Long story short...they never took care of our check, the ink faded (left in the sun in a truck maybe? Who knows) because you could see where my husband had in fact written out the check but it was unusable bc now the ink was faded. They contacted me 3 months later in July wanting payment. I was not comfortable paying someone who also still had my personal check in their possession so we arranged for them to come this morning to sort it out. I explained that I was not happy with the fact that our original payment was not handled properly because we had to make sure to have several hundred dollars available at that time and now I'm have other major financial obligations this month and paying a $625 bill from 3 months ago was not something I was expecting. I asked if they could reflect the inconvenience with today's payment. The employee that came to the house was very kind and professional the entire time. He put me on with the business owner who was anything but. He didn't want to listen to me but instead wanting to make sure I knew how inconvenienced he was for having to track down our information to get our payment. He kept emphasizing that we are both inconvenienced here...and when I tried to explain that we hadn't done anything wrong...we received the service and paid same day he would not agree that we were 100% not at fault for the situation and just apologize for not taking care of this sooner. I was told by the employee that the check wasn't turned in for weeks after the service (which would make the faded ink make sense) but the owner told me that is what the check looked like when he received it two days later. Which in that case...why are you waiting 3 months to collect payment from me if there was a known issue 2 days later? Again we don't write checks without being aware if the ink is coming out of the pen. At the end the business owner ended with "well I don't care pay what you want just make sure ink is coming out of the pen when you write the check". Then 2 mins later he texted the employee the amount I had to pay him. At the end of the day the company was at fault for not handling the payment at the time of service, would not take responsibility for their lack of doing so and wanted to make it sound like we were somehow at fault and were inconveniencing them. A simple "hey I'm so sorry we should have handled this better..." would have been great. So I'm sure this would be a great company to work with as long as it is a straight transaction and there isn't any REAL customer service needed. read more

Major thanks to Jason and his team! We lost hot water over the weekend and they were here at 8 am on a Sunday to help us fix the problem!!! They are always so professional and provide prompt service. Only thing I would change would be getting an itemized receipt so you can better understand the bill but otherwise I highly recommend them! read more

We needed our garbage disposal replaced amid all of the quarentine cooking and could no longer wait because of the slow drain and leakage. We got a fast response for a quote from the business (20 minutes tops) and an appointment available within two days. Great follow up before the appointment to confirm. Work was fast, courteous (especially considerate of social distancing and health measures), exactly as estimated, and quality. Very thankful for the service they provided today and will certainly contact again in the future. read more

We had them install our shower drain and new water lines for shower as well as the faucet and fixtures for shower. Did a great job. We even thought we maybe had a leak after (no leak) and when I texted to ask if they could check it out they answered RIGHT AWAY and came within 30 minutes to check it. Turns out our tile guy made a little error with the drywall but no water issues at all. 5 stars for professionalism and responsiveness and communication. Thanks y'all!!! read more

I have had multiple plumbing companies to my house to find a leak in my master shower leaking into the basement. Each company immediately said that I needed to rip up the floor and replace the entire shower. Lou from Jayk's took the time to actually investigate and find that the shower system is leaking in the wall down to the basement. As soon as I find a system to replace the bad one, I will be calling back to schedule the replacement. read more