I drove around from storage facility storage sorry until I found Jacksonville Self Storage…read more The manager was extraordinarily nice and accommodating the environment was very clean and easy to access. I highly recommend

A few weeks ago I was helping a friend look for storage units in the area. I am new to this so I…read morehad a lot of questions, called a few places and many were rude and short. As soon as called here I was helped and all of my questions were answered. Happy to say I was able to find a storage unit. I am beyond satisfied! Staff is pleasant and knowledgeable. Thank you Kathy for all of your help and a smooth transition!

Hassle free and not part of the conglomerate. Store space offers convenience and ease. The office…read moreis closed on Wednesday and Sunday. The storage open every other day at 6 am and closes at 10 pm. We were moving and our new apartment was not ready. U-Haul did the moving and my wife found this storage close to our new apartment complex in St Johns county Florida. Oddly enough I have never heard of the company. All I can say is I glad she found it. If you rent from any storage, misbehave a deal on the first month and jack up the price on the next month. All it is well that ends well.

Been using this location for 25 years. Great service with a…read moresmile. Once I showed up as the where closing the door . They reopened and saved dinner plans.

This is one of the nicest UHaul facilities I've been at coming from a devote uhauler who's lived…read morefrom one coast to the other and many places in between! The manager was friendly and helpful, my truck was ready and packed with all the things I needed (and requested) to make my move go easy! My only let down was the movers I selected and part of that was the person who helped me place my order. We just didn't have enough manpower to get the job done efficiently! Word of wisdom: go either your gut; 2 movers is not enough for a 4 bedroom house! But back to the best UHaul facility: I'll recommend this one every time!

This U-Haul facility has it ALL!!! Moving trucks, moving trailers, moving supplies, U-Box portable…read morestorage, and a staff I personally dealt with went above and beyond in accomplishing over the top customer service!!! They likely provide more services than I can think of or recall. I needed to rent a U-Box to move my daughter and granddaughter to St. Augustine from California. Taking care of the rental was a simple online task and the location of the business in this review was the closest to our home. We only had until a certain date to empty the U-Box or pay for a month of storage at this facility, which is an option for as long as you need to do so and it's less costly than renting a storage unit somewhere else or having it delivered to your driveway, which is also an option. I worked with the manager, Ryan, and he was very helpful, provided outstanding customer service and was fully understanding of our overall situation which is far too detailed to include herein. The only logical, and least costly option was to rent the 10' truck. Only one was available and it had just been returned when we arrived to empty the contents of the U-Box and load it onto the truck. However, after Ryan had checked the back of the 10' truck he told me that it was extremely dirty and offered us a 15' truck at the same price. That is likely something he didn't HAVE to do and could have just told us that all he could do was rent us a 15' truck for the extra $10.00 and I am very thankful to him for that. $10.00 isn't a fortune, but when you consider that you are required to return the truck full of gas, every little bit helps, especially in our current economic condition. Another associate, whose name I cannot recall, was kind enough to back the truck up a ramp to make it easier for us to load the truck from the U-Box without having to do it outside in the heat and humidity. It wasn't air conditioned, but it was out of the direct sunlight, so definitely a plus. By the time we loaded the truck and drove home with the contents, we were too exhausted to empty it so we waited until the following morning. That took some time and I became concerned that I might not make it back with the truck by the time it was due. I contacted Ryan and discussed the issue, and he was very understanding, in fact, he told me they would allow me extra time (within reason). It's not easy finding customer service of that level anymore and I was very thankful for his understanding. My bottom line; if you need any of the types of services offered by this facility, do yourself a favor and use it at this specific location. Everyone from start to finish was outstanding regarding all facets of customer service.

Terrible company. First of all, they have a lot of hidden fees. Second, they refused to move…read moreclothes that were in plastic bags claiming they didn't want to be responsible for damages. Then they don't wrap anything. They give no regards to people's property. They scraped my brand new bowflex equipment and my new Pottery Barns tables. I told the guy to file a claim with their insurance and that was six months ago and I haven't heard back from them. I should hire an attorney. Use any other company but this one.

Best service. Idc if you think their prices are too high. Then you should prolly move your stuff on…read moreyour own.. moving is expensive. They're services helped a lot

Great and very helpful caring staff! Best storage center in…read morethe area. Always felt security was the upmost and whenever something was needed it was quickly taken care of. Would rent from them again if needed.

Very nice and helpful staff. Easy in and out 24 hours in a good location. Very competitive rates…read more I've been renting here for two years, and now have two spaces... No need to look anywhere else with such a good experience.

We needed to move storage units from one side of town to another, so we had to rent a U-Haul truck…read more We did a search, and this one seemed like the best location, so we reserved one online and scheduled the day and pick up of the truck. We arrived to U-Stor relatively early, showed them our reservation, within five minutes, we were given the keys and we were on our way. We were told that we had the truck until three and could just drop the keys off and "check out" after we were done. After hours of moving, gassing up the truck, we parked the truck at U-Stor, dropped the keys in the return box (because the office was closed), and we were on our way. We were told we needed to check out and didn't want to be charged extra, so we wound up calling the office and left a message on their answering machine (voicemail), etc. Pros: -Easy pick up and drop off of truck -Quick and painless Cons: -Moving in general is not fun Tips: You can reserve the truck online

We had a house fire and had to get everything out, quickly. Kyle and his crew came in and took…read morecharge! They did everything fast and professionally. I'm beyond grateful for the care and professionalism. This was a house full of soot and smoke damage. It took them 5 hours to move 13 years of a 4 bedroom household and deliver it all too a storage unit where they stacked everything safely and efficiently. Amazing job!

So I am a 50-year-old disabled man with a wife who has back issues I am 100% disabled we hired Kyle…read moreand he said he would bring professional knowledgeable help this was a lie he brought a kid it looks like he crawled out from under Paul's truck he was dyslexic he didn't know how to pack he didn't know how to write on the boxes he kept putting them together upside down in I called him out on it and Kyle just fed me a big fat line of BS and we were supposed to have a split delivery they were supposed to pack everything take a load to storage and take the rest to the house these guys did not follow any directives from me the guy that owns the stuff that they're moving and stuff went to the house I was supposed to go storage stuff went to the storage instead of to the house!! And then I went to the storage unit which is on the third floor I had trust that these guys would do a professional job the pictures I have speak more than I could vent on this review wouldn't let these guys pack my dogs feces to put it mildly if you choose them you're choosing the worst of the worst take heed my warning they suck and tyler is avoiding my calls because he damage my 65 inch TV and doesn't wanna pay for it he kept my kayak and my hundred pounds of Joe Weider weights he was supposed to pay for them he did not and now he is avoiding me therefore I'm going to go on every reviews that I can and I'm gonna let everyone I can reach know that they are horrible movers y'all have a good day