I have always loved coming to Java's, mostly for the atmosphere. So, when I had some friends in from out of town, I thought what better place to go? Because of the late night hours, and the late dinner we had just finished with, we decided to stop in around 11:30pm. After grabbing our coffees and taking a seat outside, at 11:59pm on a Saturday, one of the employees busted out of the front door and rather rudely yelled to the crowd of people, including my friends from out of town, that Java's was now closed and that we needed to leave..."now!" What happened to the 1am closing time that is advertised on this website?
The obnoxious Java's employee then started to wildly throw around tables and chairs in an attempt to clean up which, to me, seemed almost violent. Myself and my guests, needless to say, were pretty turned off by this. It was obvious that this little hipster employee was more concerned about making it to the bar in time to catch a buzz than creating a welcoming atmosphere for both new and old customers.
Shortly after getting thrown off the block, a group of 3 people walked in the front doors assuming that the place was still open until 1am. They were quickly thrown out, and upon expressing their confusion regarding the new closing time to the irritable employee, they were thrown a look of clear disdain after their backs had been turned.
While some may argue that this is just part of the whole "Java's experience," the poor customer service and arrogance displayed by MOST, not all, MOST of the employees is beginning to leave a bad taste in my mouth. This place used to be fun when I was 16-23 years old, but sadly, I would no longer recommend it to the mature, adult coffee lover who is looking for a coffee shop where the customer is treated with respect. My out of town guests were shocked that I had recommended the place and expressed the fact that they'd never return on their visits to Rochester, especially since there are much friendlier, customer service centered coffee houses only a few steps down East Ave.
I'm not expecting my post here to deter anyone from going to Java's, especially when some hipster above my post, and some hipster below my post, have expressed great praise for the place. What I do expect, however, is for the staff to stop acting like they are god's gift to coffee and set aside their I-hate-the-world-and-everyone-in-it attitudes. At the end of the day, you all work in a cafe, not a bar or an indie record store, not a tattoo parlor, not a bike shop....a CAFE. So roll your pant legs down and act like you actually give a sh*t about your product and the people you serve! read more