I have bought numerous jewelry from Jared in Rancho Cucamonga love the place. Great customer service and they always know what to help with Me with!!! If you need a place to buy jewelry this is it!! Thanks Jared!!! read more

Don't waste your time. Their customer service is horrible!!!!!!! I hate coming here. I'm obligated to visit them every 6 months to "inspect" my wife's ring. Just to cover my butt with the "warranty". However, their customer service has been bad. Wish they acted like this before I spent money here. Adding up what I've purchased between my wife's earrings, pendant, wedding band, engagement ring, and pandora bracelet, it's over 9K. Yet, they stereotype you if you're not dressed nice, sales people are short with you. These aren't sales people, they are cashiers who want to make a quick buck and move on. The tall white guy at the jewelry service section is the worst. When I met the manager I knew why. She's the worst one of them all! Please, go elsewhere. Somewhere you will be valued and your business will be truly appreciated. read more

John was absolutely wonderful. He assisted my fiancé and I well over a year ago when we were simply browsing. We came back again and I couldn't have been happier with the ring we purchased. There is absolutely no pressure when John is helping you. He's been at this store plenty long enough, if you have any questions go see him. read more

I recently went to Jared's to purchase a pandora bracelet. Previously I went in the store to look for charms and they did not have what I was looking for due to the holidays. When I went back two months later to purchase the pandora bracelet they still did not have the charms I asked for. I asked again to be contacted when they had the charms and I am still waiting. I also waited a while each time to be helped. read more

Have used the jeweler for sizing and diamond repairs. A couple months after sizing down, my ring split. We noticed the width of the band was significantly thin. We returned the ring and although they repaired the split, they wouldn't re-thicken the band. I wonder where all the gold has been going from my "size downs", it certainly wasn't in my band. read more

I came here to get my ring rhodiumed and when I went to pick it up they tried to charge me an extra $30 for something I didn't ask for. Then I noticed they didn't even clean my ring so it still looked super dirty! So I had to wait there an extra 20 minutes. And to add to all that not one person there working smiled... Ever! read more

I bought my wife's engagement ring, ring guard and wedding ring at the Rancho Cucamonga store and my wife bought my wedding ring there. All in all we spent over $7,000.00. We purchased the additional insurance on all of the rings believing that our rings would be taken care of. BUYER BEWARE!!!! There are so many loop holes in this insurance it is unbelievable! First, I lost my ring while snorkeling in Hawaii. No problem, I purchased the additional insurance right? WRONG!! The ring is not covered for loss. OK, we had to purchase a new ring. Now they wanted us to buy a new insurance policy for the exact same ring. I couldn't believe it!!! Finally, after much protest, they reluctantly agreed to converting the old insurance to the new (exact same) ring. Fast forward 2 years. We took our rings into be rhodium plated (this is a constant problem with the white gold rings). My wife's ring guard for her engagement ring had also broken on one side. While they were plating and repairing the rings, they found that one of the diamonds had a chip in it. No problem, we had the insurance. WRONG!! We had failed to bring the ring in for it's bi-annual inspection so the insurance was null and void. Now I can understand this if she had lost the diamond and it was because the settings had not been inspected. Not the case! The diamond was chipped. Now my wife is not a construction worker! She wouldn't know which end of a hammer to pick up!!! She only wore the ring when she went out and worked in an office, so there obviously was a defect in the diamond for it to chip like this. She had previously had an oval diamond with a ring guard for over 25 years and had never had a problem with either of them. As a matter of fact, they are still in fine condition!! The manager told my wife that perhaps they would be willing to give us a small discount on a new diamond! My wife told her she would never buy anything from Jared's again. Just for clarification, Jared does not send you any reminders that you need to bring your rings in every 6 months, nor is it mentioned when you do bring them in. This only seems to be a problem if you want to use the insurance. Also, if you were diligent and remembered to bring your rings in on time, you will have to be without your rings for at least one month! They can't do most of the work in house and it need to sent to Ohio (presumably by Pony Express). You can't even pay to have it sent by Federal Express for whatever reason. You must wait at least the allotted 30 days to get it back. All in all, this has been a very bad experience and I would not recommend Jared Jewelers to anyone! read more

Came in today to get my girlfriends ring smaller and to replace a diamond that had fallen out. The guy "Julian" whom I'm assuming is new because he didn't know where anything was kept trying to tell me how I need to bring it in every 6 months for them to check it and for my insurance to be valid. I had told him that they didn't mention that when I purchased this ring and he just says ok and stares at me. I then called to place a complaint and the manager said I need to talk like an adult. Sorry the guy was being a douchebag because we were young. Horrible place if I could I would return it and take my business elsewhere. read more

They really know how to welcome you here . The guy who helped me (Angle) was Awsome made me feel comfortable to really look for want I wanted . I found what I was looking for thanks to him ... I'm a happy costumer I really recommend this place . read more

Terrible this place is horrible to do business with they messes up so much on my order something so simple we will never go back

Nice place, but, very poor customer service. Some guy who worked there treated my friend like she was an idiot because she looks very young and was asking about rings and looking to buy one. She's 25 and has a well paying job. It wouldn't have been a problem. I hate when people are rude and assume something they don't know anything about. read more

Since my last review, Jared has replaced the damaged setting/band. I also received a phone call from corporate, along with a handwritten note apology note and a $100 gift card. I really appreciated the apologies they extended toward me, and I think I have now received the best possible solution for the situation. read more

Men save yourself the time and dont shop for her engagement ring here. I absolutely hate the engagement ring I got from here. It is not what wanted and it is definitely not like the picture my boyfriend went into the store with. I wanted a halo settinc with a cushion diamond and some how ended up with a round diamond in a bulky halo setting. The setting over powers diamond and makes ring look cheap.He spent over 10k and went in with the intentions of getting a good ring not knowing anything about rings and ended up with a ring that looks like a cheap simply because of setting and size. He knows I cared more about size of diamond and after trying to exhange the ring i realized they didnt carry the size of diamond i wanted but somehow sold him on a bulky setting with a smaller diamond to make diamond look bigger. Absolutely a total fail and when I tried to exchange the ring, I was told I had to spend double the amount on another ring, the ring had never been worn or sized. This was an absolute nightmare and will never recommend anyone. Also showed ring to all my girlfriends they didnt like it either. So men save yourself time and money. read more

Walked in here with the intent to purchase a bracelet to wear to my high school reunion this evening. Apparently my money is not good enough as my spouse and I were completely ignored by multiple sales persons as we were perusing the store. No worries as I'm sure there are plenty of other stores that would be happy to take my money. Horrible customer service. read more

Love this location! I go have bought 3 pieces of jewelry for the woman in my life and each time was from here. Angel helped me 2 of the times and he's wonderful. I asked to him to show half a dozen pieces, we were running back and forth through the store and I couldn't make up my mind. He was absolutely kind and helpful every step of the way. He understood that this is a major commitment and gave me space when I wanted it and advice when I asked. Everything from breakdowns of costs to searching for extra discounts and payment plans, this location has always served me well. I go here for watch adjustments and jewelry maintenances as well and I'm never kept waiting. Everyone's great but I always ask for Angel or Joe. read more

I really hate having to make reviews like this but after 4 years of coming here, every 6 months to have my custom engagement ring that My now husband and I spent a @$$ ton of money on inspected, I'm over it! Evetytime I walk into this place of business I swear I feel like the scene from Pretty Woman when she try's to buy nice things and the other women are rude AF! Constantly Judging! It takes a good amount of time to get any assistance from the numerous sales reps on the floor even when You are the only One in the store! when they do finally come over to help the look on their faces are as if they just licked a lemon. I unfortunately am stuck having to continue coming here since this is where I had my ring made, but if you haven't made the commitment to them already I strongly suggest that you take a secondary look somewhere else Soli just to the fact that you'll be treated more like a human. I did in fact give it 2 stars tho because I do love the way my ring read more

I love coming here and my family buys their jewelry here too. Customer service is wonderful and they treat you with utmost respect. Although the security (a woman with blonde hair) kept following my family and I the whole time while we were assisted by staff! She kept hard core staring and following my mother and sister and I like if we're going to steal something (mind you we are big customers!). The security did not follow anyone else in the store and we felt targeted since we were of a ethnic decent. Other people came and went into the store and in groups and the security did not leave us alone!Really uncomfortable, it made us want to leave! read more

I bought my boyfriends valentines present here and was very impressed! It wasn't like most jewelry stores where they storm you right when you walk in. I had time to stroll the floor and find the perfect gift! During my "stroll" I happened to walk by the engagement rings and wow what a selection !! As any girlfriend would do I relayed the great selection of jewelry to my boyfriend lol!! I highly recommend this establishment. read more

My husband bought our wedding rings from here (btw--he picked them all by himself, and I'm in love with my ring). Every time I come in for my cleaning and inspection, the staff is so helpful and friendly. Today, Michelle helped me out with buffing and polishing my ring, she was so patient, helpful, and sweet. I'm really glad my husband bought our rings from here because the customer service always exceeds my expectations and the lifetime warranty is something I look forward to being serviced from this particular place. read more

Jared - My wedding ring - Jewelry Near Me - Rancho Cucamonga, California

We went to Jared because we were searching for a diamond to replace my chipped one. They were about to close, and we were being picky. I probably would have kicked us out if I were them. But instead. They were very patient and worked with us through every detail. We made sure to ask a ton of questions, because we didn't want to regret anything later. I got the most beautiful diamond for a reasonable price, and the next morning they had the diamond in a new custom prong setting on my original ring, and I couldn't be happier! I will shop here for years to come! If you are looking for something cheap and quick and blah, this isn't the place for you. If you want detail, satisfaction, with a special touch, it is well worth your time! read more

I have bought a few things from this store in the past years. It's hard for men to find the right gift for our wives or girlfriends sometimes because well, we're men. Luckily this store has someone who loves what she does and it truly shows. Vicky has helped me four out of the five times and I've been completely happy four out of the five times. Even when other employees are making a simple exchange hard, Vicky has been there to help. My original post was supposed to be about those employees that aren't good at their job but instead I'll review Vicky which Jared is lucky to have. read more

I would not recommend this place to anyone I know. We have bought lots of jewelry from this place and am extremely disappointed with how they have treated my husband and I. We've bought promise rings, wedding bands and rings, bracelets as well as necklaces from this Jared's. However, I bought a white gold necklace from here and the chain ended up snapping a couple months after purchasing the necklace. We went into the store and it took them forever to even get to us when no one was even in the store. Finally we get some help and the lady helping us was extremely rude. I let her know that my necklace was purchased recently and that I wanted to get it fixed. She went to her computer and took FOREVER to look it up. She sat there and was chatting it up with her coworker instead of looking up our past purchase history. She then saw that we did not purchase the warranty and said that she could not fix it and that we would have to purchase a new chain (which was the same cost as the necklace basically). My husband asked her if she could have it repaired as it was an easy fix out of good faith as we are loyal customers. The lady stated she couldn't do it and threw the necklace back at us as if what we were asking was completely ridiculous. You could totally tell she was just upset because we did not want to purchase a new chain. Sorry if I'm not adding to your sales goals for the day, doesn't mean you have to be rude. I will never return or purchase anything from Jared's ever again. read more

The worst service ever. Went in to buy a Christmas gift, as i patiently waited by the door 4 women were standing around doing nothing. Granted there was little clientel at this location even during a holiday rush i received the most horrible service ever. After a while i walked in, the 4 females looked at me as if i was trash, i walked around and no one asked if i needed help. Clearly i did, i looked at the women and asked for an item. They didnt try helping me at all even though i knew what i wanted from there website. I was then directed to try a different store. i looked at them and said im looking gold and diamons, not something fake then walked away. I was furious to say the least. These people are worse than a used car dealership. Absolutely no customer service i was shocked beyond belief. Best go to Ontario mills where the service is genuine. read more

I use to go to the Chino Hills location for my 6 month inspections. Not anymore! I came to the Rancho location and was helped by Michelle. She was amazing and let me know the Chino Hills location was never inspecting my center diamond! Ugh! That means if something were to have happened to it, it would have never been covered under our warranty. So glad she caught it! Thank you Michelle for always being so kind. read more

I just picked up my custom black diamond engagement ring from Jareds today in Rancho Cucamonga. This was my third trip to the store throughout the ring buying process. Customer service was amazing and I wasn't pressured to upsize my budget. I will buy from them again I was 100% satisfied. read more

Thank you Angel Maldonado for the awesome service you provided. I came to exchange my Levian pieces and he was extremely helpful. Also thank you Sonia who works for Levian she was a very nice lady extremely helpful as well. My favorite place to shop for Jewelry is definitely Jared at Rancho Cucamonga. Highly recommend Angel and Sonia. read more

TAKE YOUR $$$ ELSEWHERE!!! My husband got me diamond stud earrings that cost over 4K for our anniversary last July. When I got the earrings one of the post was completely bent. Obviously whoever put the earrings in the box knew that the post was bent. So the next day I went back to get it fixed. At first they didn't want to fix it for free since my husband didn't purchase the metal warranty, but then he said he "talked to the manager" and that they were fixing it free of charge like he was doing me a favor. I should have just returned the earrings then but I didn't want to hurt my husband's feelings since he got it for me. Well fast forward six months later, the back screw fell off and I almost lost one of my diamond earrings. It was the same post that was bent. I tried to explain to them that it was always loose from the beginning. Again since my husband didn't purchase the warranty they were going to charge me $104 just to fix the back post. So I agreed to it since I didn't have a choice. The next day I picked it up and it was still loose. The screw didn't tighten like the other earring. The jeweler said its normal. They said there's another screw that is more secure that locks in instead of being screwed in but it will cost me $200. I'm so fed up with this store and the people that work here (rude, fake, incompetent sales people) that I just wanted it fix and hopefully I don't ever have go back for a long time. The next day after that I came to pick up my earrings with the new locked in post. The lady who helped me gave me small baby earrings with little tiny diamonds... I almost had a heart attack, I explained to her that those were not my earrings! She went back and talked to some people and came back out to me saying that my earrings weren't ready (they were promised to be done the day before in the afternoon) I got upset. I want my earrings! I thought they lost it and just won't tell me or maybe gave it the person that the baby earrings belonged to. After a few minutes another associate came running out with my earrings, thank God! I was thinking about calling the police at this point if they can't give me my earrings. I don't trust these people. They were going to give me someone else's jewelry! Very bad customer service. I had such a bad experience here. We will NEVER buy anything from Jared. read more

Not sure if I wasn't posh enough or not but I stood there waiting to be acknowledged. Someone walked in after me and they fell over themselves to help them. Dissatisfied & disappointed are how I feel about the lack of service given. I will take my money elsewhere thank you not. read more

They have awful customer service I paid for the warranty $1,400 I've never use the warranty for 6 years I finally needed to use it for one teeny tiny diamond that fell out of my ring they refused to pay for it because I missed it by two months I dropped the ring off in February frustrated and needed the ring fixed I just got a call on April 29th the ring is ready for pickup I was late but so were they they wanted to compensate me with fifty measly dollars my ring even costed more than 10K this is a customer service I get from them never returning back. read more

If I didn't have to come in for inspection every 6 months for my ring- I wouldn't come at all! Customer service with the repair lady is pretty bad- she has a sarcastic attitude. The credit people( on the phone) will not work with you at all- they just care about the payments. Next time- I will go else where! read more

I came in to get some jewelry repaired that I had inherited from my grandma. When I first entered the store, I was greeted by a guy who was super friendly and upbeat. After going over what I needed done, he let me know they could help me, and he proceeded to walk me over to the repair area. He then introduced me to Julian, who explained exactly how my items would be repaired. It even came with a 6 month warranty! Definitely going back for that anniversary ring my husband owes me! read more

I had my grandmother's wedding band and ingadgment rings resized to fit my finger. Reasonably priced. I got it back the same day and it looked like a brand new ring! Beautiful I love it I can't wait to ware it for the rest of my life! read more

Does not stand behind their repairs or bad workmanship! Spent over $350 which was over priced to replace a tiny baguette diamond. After the repair I noticed a tiny divot in the gold where the stone was replaced. I went back within the 6 months guaranteed time and now I'm told that the divot is normal wear and tear! I have had this ring over 20 years and the only spot that wore out is where the repair took place? I don't think so, plus it would only had taken them minutes to buff out the spot, instead they want to charge me over $300 to build up all the gold around my other baguettes! Why would I ? Probably damage something else. Will never do business again, extremely disappointed! read more

Long story short, went to Jared to have an engagement ring resized. The people there were initially pretty rude to us, probably because they assumed we were really young, but we are not. The ring was ultimately resized smaller than promised. They also malformed the ring, and you could see the line where the two cut ends were soldered together. They also used white gold to fill in a platinum ring, which had not been disclosed to us. We went to another jeweler to get this fixed, as we were pretty distraught about the extremely poor craftsmanship. Also went to get a refund from Jared, and while they ultimately refunded us, they were very rude, even talking about us negatively within earshot. An engagement is one of the most important times in people's lives, and this store should be really embarrassed how they treated us and how they ruined our very nice ring. Please take your business elsewhere. read more

This store has one of the worst repair centers ever! I took my wedding ring into be re-welded, after only 2 months and discovered that my center stone was loose. Had to leave it overnight, I returned to pick it up and on my way home I checked the stone cause now I am nervous only to find that it was either loose again or they never tightened. When I made the 3rd trip back to get the ring fixed again, I was told that it was not uncommon for my diamond to come loose because I bang it around on things. I wonder if it is uncommon for their repair shop to not only have no quality control but blame their lack of attention to the job they are doing onto their customers. Very Rude. They have lost this customer! read more

Would never spend another dime in this store, The word "customer service" does not exist. The staff is fake, and need to get a lesson on customer service. This unfortunately starts with the management staff and goes downhill from there. I was in thier store buying Pandora items. I enquired about my sending my Movado watch out for service, they wanted to help. I just got the quote back for the repair and it needs everything but the case. the watch is 3 years old, I called Movado to find out why thier Automatic watch movement would only last 3 years. Movado stated that that is not the case and I just need the repair order number, and they can check on it. Jared, who is just the Go between, won't let me check on my Watch.. Huuuummmm. This staff is only nice when you have cash in your hand, but don't go any farther than that. Customer Service is not just taking your customers money and leaving it there. Too bad they do not have minus stars for the rating system read more

Big selection of jewelry, staff very helpful and excellent service. Will be going back for more purchases.

Two weeks later, the under side of my ring is cracked all the way through, not to mention the band has been thinned. I call this establishment, an inaudible voice answers, i said "I'm sorry, what was your name?" To which she answered, "Laura" I said "Laura can i speak to a manager" she replies "how can i help you" i asked, "are you the manager" she stated "no, but i can help you" ...i went back and forth with this woman, who REFUSED to put her supervisor on the phone, to speak with me. So i began to tell her about my ring and the poor work that was done to my ring in their store. She then puts me on hold, the next voice i hear is a male voice asking to help me, and introduced himself as Tom. I stated, "did Laura tell you my situation?" He replied "no". Soooooo you mean to tell me that this crazy lady went back and forth with me over transferring me to her supervisor, finally puts him on and relays no pertinent information to him. This lady was EXTREMELY UNPROFESSIONAL! The manager talked a good game about how they will rectify the situation and whatnot, but that remains to be seen, until i go in there tomorrow. I will be posting after visiting this crappy store tomorrow. Word of advice please do not put your valuables in these peoples hands if they hold any value or sentiment, its not worth the stress this team of unprofessionals cause! read more

My wife and I went in to get her a sapphire ring for our 12th anniversary. We were promptly greeted with a warm welcome and escorted to the sapphire rings. Our sales person we helpful in finding the ring she liked showing us options from a $2000 - $200 and explaining the differences. My wife selected a beautiful lab created sapphire ring with a square cut set in 10k white gold. It was only $350, and even though I was willing to spend much more, that was the one she liked the best. After selecting the ring our salesperson began to try upselling us an insurance plan for $70. I respectfully declined, I don't see the sense of spending 20% of the cost to insure a relatively inexpensive ring that will be worn only a few time a year. We proceeded to the register to check out and was asked by the salesperson again to reconsider the insurance plan, and again I said no thank you, again she tried to explain the benefits of it and told her for a final time I will pass on the insurance. After that her demeanor changed from warm to coarse, not rude but certainly not friendly as when we were selecting the ring. I'm sure she is paid on commission and I respect that. I am also in sales and paid on commission, but if I continued to pester my customers after they had already told me NO twice, then had a noticeable attitude change after the third NO, I would not expect them to return to me for any future business. Good selection and good prices, but NO means NO. read more

I was out of town, and away from my usual Jared location so I stopped in here because I wanted an adjustable snake chain necklace that I had seen back home. I also wanted a few items rhodium dipped and I had a chain that had a knot it in it that I couldn't get out. I got the snake chain just fine, but when I asked if I could get my items rhodium dipped the sales woman refused to do it. She said it would just 'wear off in a few days anyways' on my yellow gold jewelry and that their company 'didn't believe' in dipping yellow gold in rhodium. Even though I told her I was aware it wasn't permanent she still refused to do it. Then, I asked if she could take the knot out of the chain I had brought in with me, and neither her nor the other associate that she asked to help could do it. I think honestly they were either too lazy or too incompetent to get it out. Needless to say, I was very embarrassed at the service at this location, particularly because I had my future mother in law with me and she knows that all of our wedding jewelry is Jared. I would not to go back to this location even if I did live in the area... read more