My husband and I bought my wedding ring and double band 3 years ago and I loved the entire experience. Now we go and get it cleaned and inspected every 6 months or so and we feel like family every time we go in. Aida is the best and she'll walk you through your purchase and take care of you every single time you go back. The price of the ring was reduced and we found it on clearance and the lifetime warranty is worth it. It was honestly a miracle for us at the time and i still adore it to this day! read more

Jared Vault - Jewelry Near Me - Ontario, California

One of my favorite jewelry spots to go to. They have a good selection to choose from. It's small since it's the vault, but you can always grab good deals from here ranging from 20-40% off depending on the season. read more

The old lady told me I could make payments without running my credit. ALL LIES She ran my credit and I got a credit card in the mail.. all to make a quick buck. You'd think her age she'd know better. I bought several items , and to be treated like this unprofessional read more

Have had my engagement ring for a little over 6 months and this is the second time it's fallen apart... So lucky I found my diamond(s) both times but really, I think that this is total crap. Wondering if I should just expect to have to bring it in every few months to get put back together. You guys should really make sturdier pieces. read more

Jared Vault - Jewelry Near Me - Ontario, California

Walked around the mall and we passed by this Jared's. I wanted to have them clean my bracelet my bf got me two years ago. I asked if they could clean it while we were shopping around, but the nice lady said it would only take two minutes, and it did! It came out as gorgeous as the day my bf surprised me with it! :) read more

Me and My fiance bought our engagement rings at this location about a month ago....initial buy was very uncomfortable, our salesman was rude as all hell!!!After this visit we were determined to go else where.However going back in to cancel the original order.We had the pleasure of meeting a man by the name of Mathew....he was so great...God sent I like to say.We walked out of there with even better rings and my love bought me some diamond earings to match.Thank you Mathew for being so awesome.Wish we didnt have to see and experience the rudeness once again from the first salesman when we went back to pick up our rings. read more

Jared Vault - Jewelry Near Me - Ontario, California

In October We purchased two stunning rings. We make our payments on time and loved the quality of our stones. My ring was from the Le Vian. We were satisfied and pleased with our purchase. On 3/11/2015 I brought my ring in for a repair. I chipped my stone :( totally my fault. The rep Jes told me not to worry it was under warranty and I should have it back by 4/11/2015, if not sooner. I called on 3/25/2015 to follow up on the status nothing came in or no news. Again, I followed up on April 1st and I happened to get the manager on the phone. He looked up the status and said he had to call me back. No call back. When I called to follow up that same day he let me know someone should have called me to let me know that my Le Vian ring was not covered under warranty. I explained to him that when we purchased the rings it was guaranteed that both rings were under warranty for all damages. On my yellow receipt it even showed the Rep marked covered warranty "yes" All the while for the past few weeks my ring had been sitting and no one bothered to call me to let me know. What a HUGE Delay! He said he would call back. No call back At this point I had my husband call because I was upset. My husband called and spoke with Crystal. Through Crystal the manager offered to pay half, we did not agree. Again through Crystal the manager said he would cover the full repair to my ring. MOVING FORWARD we understand now what is covered under warranty and what is not. That honesty is finally appreciated. My husband followed up almost on a daily basis to find out the status. Never once did the manager bother to take his call. It was always Crystal. We appreciate her patience and politeness. Today is 4/21/2015 a day after the last promised date. There was urgency for a return before 4/11 & 4/20 because we are leaving the country. I called Le Vian myself today and found out its going through its last inspection. I Le Vian rep know my situation and she politely apologized for the delayed service even though it was not her error. I let her know I understood 100% it was not Le Vian's error. She said she would try her best to push it through and hopefully over night. Not once did we get an apology from Jess or the manager. We were never rude, but patient and still paid on our rings that I have not been able to wear for close to two months. I am so disappointed in the way this was handled. Still no ring read more

My husband and I are shopping for a custom ring for our 20th anniversary, and have been checking different jewelers. When we walked into Jared Vault, we were completely ignored. We walked the entire store, even directly past two workers who were loudly joking about their weekend plans. No greeting, not even a smile or "be right with you!" So we kept walking and left. We won't be going back. read more

One of the nicest staffs I have ever encountered. They are very interested in making their guests at home. David, Faith, Deb., Jessica, Jes, Johnny, and Azaile thanks for everything read more

Jared Vault - Jewelry Near Me - Ontario, California

id like to leave no stars but whatever . i went on February 25th to purchase a ring i was told with sizing and the engraving would be around 2 weeks turn around time to get the ring back well were going on 3 weeks still no ring i had gotten a confirmation email saying my ring was ready to be picked up on friday march 12 i had went saturday march 13 to pick it up and they had said the ring was never sized and they had to send it back and would be ready monday m... this place is super unprofessional and to top it off when i was purchasing my ring the lady selling me the ring and another associate were fighting because she had gotten fired in the middle of her shift we were awkwardly standing there while the associate got fired was screaming and call the associate that was selling us the ring names . i should have know trouble was up from that day but i continued to buy the ring stupid me . read more

I own a Leo solitaire diamond ring, I took my ring in for the first time and had it sent it for a white gold refinish. The promise date on my receipt was 8/28/15. I received a phone call on 8/26/15 by Jess, stating that there would be a week delay on my ring because "they are missing two guys". I'm not sure who "they" are, nor was this explained to me. Nonetheless the new promise date was TODAY 9/4/15. I called and was transferred several times, I finally spoke to this Jess person again. She put me on hold twice, and finally came to the phone to say that my ring had been shipped out today and "hopefully" would be arriving on Tuesday. Hopefully? What does "hopefully" mean??????? Hopefully they have my ring? Hopefully they didn't loose it? Hopefully they didn't fuck it up AGAIN?????? This is terrible customer service. Jess called me the first time around and advised me of the delay, I don't see why I wasn't advised of the second delay promptly and to top it off all she has to say is "hopefully"? When did professionalism go out the door?? read more

Few weeks ago i came here to get a setting for an engagement ring and i was lucky to be helped by fady, amazing person, definitely knows what he's doing, 2 weeks later i drop by to pick the setting and a longines watch for my fiancé, i actually already purchased a very elegant tag heur from jared a few months ago, and i was fortunate enough to be helped by roma, i had many rewards from previous purchases, and it was quiet a challenge trying to balance out everything but honestly Roma was a champ! read more

Roma helped me with my necklace purchase for my mom's birthday and she was so awesome and helpful. She was so sweet and really made it easy to choose what to get my mom since I wanted it to be special. She even kept my children entertained while I was looking. I recommend Roma to get amazing service and just overall great customer service. Thanks Roma for being so awesome! read more

Me &a my fiancée went in couple weeks ago, the female that helped us her name is Faith! Super nice, very patient, & most of all very very helpful! We went in both our kids.. they were obviously bored because I was taking forever picking out a ring.. yet she was very understanding and said yes that's how kids are and what not.. very nice.. My 5 stars are for her!!! We went again maybe last week or 2 weeks ago, she wasn't there so we got a white guy to help us.. again both our kids went with us.. and they were trying to push they little stools they have so they can play a game together on my phone.. and this ass says "ay no playing with the chairs!" If they wanted to play with them they would've been. They obviously were trying to sit together to play a game. Rude guy! Must have no kids!! I seriously wanted to punch him.. hopefully when I go back and pick up my ring he isn't there & Faith can help us out! ** No stars for the wanna be young white guy!!!!** read more

This is the only place We go to buy Our jewelry Me and my husband love the customer service And the selection Our sales rep Faith Answers all our Questions Super polite Very thorough And all around just a great HONEST place to go get your jewelry for your loved ones We would not recommend anywhere else!!!! When you get there ask for Faith you won't be disappointed!!! read more

Always an amazing experience with Faith she always takes her time to explain everything to us as well as making sure we get exactly what we wanted! She's helped us for over 5 years we won't go anywhere else! read more

I love coming here. I am pleasantly surprised by all the quality jewelry they have at this vault location. Roma and Fadi are very knowledgeable in their gems and jewelry and they make sure I get quality all the time. I love every piece I get from here. Roma always recommends the best jewelry for me. I love coming here. I don't have to drive out to South Coast plaza to purchase nice bling. read more

I went to this location recently and purchased a bracelet I made sure to ask if sizing was included in my insurance and Roma insured me I was covered. So she sent me out to another location to get it sized and they told me it would be a fee of $50 wow?! Seems like she was just trying to make a sale but didn't really care much of my overall satisfaction. Be careful when purchasing at this location read more

The service here is horrible! My hubby upgraded my ring and I was eager to wear it but needed to have it resized. The lady who sold it to us promised that she would pick it up from the jeweler herself. My husband called to confirm when my ring was going to be done, she took back everything she said when we bought it; pretty much called us liars and still no ring. She was very unprofessional as she dropped an "A" bomb while talking to us. Will not recommend. I'll go to the Jared in VG instead. read more

My fiancee and I went Saturday evening to look at engagement rings. We had been to other jewelry stores in the mall, but the customer service we received from Roma was excellent. I was not too familiar with too many details about wedding ring sets, and Roma was very genuine and polite, not to mention, I didn't feel rushed, or constantly watched by company personnel. She went out of her way to find the wedding set of rings I was looking for and at an incredible price! I really thought it woud take a long time to find a ring, but Roma made it easy to find what I was looking for. It was stress free, and fun! I would definitely recommend going to Jared for all your jewelry needs. read more

Had a wonderful experience with Roma here. Polite genuine and honest service. I came to buy my wife a new ring for our 5th anniversary and she hooked it up. I left very satisfied with my purchase because she didn't push me to spend too much money. She asked my budget and actually taught me about diamonds and why the cost what they do. I didn't feel pressured to buy and I bought cuz she was super sweet. She even rushed my order so I could have it in time for my anniversary. She's the manager but doesn't seem arrogant and makes you feel like family. Awesome prices and I recommend you ask for that chick when you go in. read more

I had an utterly Bizzarre experience at this location tonight. I came into the store with my kids to buy an anniversary gift for my wife. She wanted some of the Pandora charms for her bracelet. When we came in, the three sales associates were busy with other customers so we waited our turn. One female salesperson walked right past me within 3 feet and did not even look me in the eye as she went to wait on a gentleman who came in right after I did. Next, the Mail sales person decided to wait on a group of people who came in at least five minutes after I had arrived. I tried to get his attention to let him know that I was there first, and that I wanted to buy something, but he would not look at me or you make knowledge me. I finally raise my voice loud enough that he finally realized I was there, and he gave me a very rude look and said he would get to me. He really never did. I will also be writing to their corporate office and anyone else to whom I can complain about the disrespectful and completely shabby way I was treated. I walked down a few more stores to Zales where I was treated very nicely, even though they were much busier. I will never, ever, buy anything from the store again. If the people at the corporate office or whoever runs this junk shop checks the security cameras they will see that what I am writing is true. I cannot begin to express how disappointing this entire experience was, and I am absolutely at a loss to understand why I would be treated the way I was. Stay away from this nightmare. I still do not understand why not one sales person would make eye contact, acknowledge my presence, or do anything, in anyway, to help me buy their stuff. UPDATE. I received an email from Jared's corporate office. They asked me to give more details on my experience so I did. They also sent me a survey which I filled out. I was promised I would be contacted further about this matter, but this is February 19, and guess what? No response from Jared's. I will give them this, at least they are owning their own lameness. read more

The customer service is so amazing. In comparison to the victoria gardens location, these people here are genuine not pretentious at all. While the other victoria gardens location looks at you walking into the store 4 women look you down and dont even ask if you need help. They werent doing dick! These here at ontario mills are great. read more

I don't know why they don't give you an option of leaving zero stars. A diamond fell off of my fathers ring and when he purchased it he was told it had a lifetime warranty and any diamond that fell off would be replaced. Well this is WRONG!!!! What they fail to tell you is that you need to take your jewelry 2 times a year for inspection. OK I get it, why not disclaim that when you are purchasing your jewelry. Now my father lost a diamond on a ring he put on after 5 years being put away. Yes 5 years! So it was not wear and tear. Shame on them for telling me they would not cover the diamond! It's only a scam because the day you do drop a diamond, they tell you it isn't covered and they sell you another one. He paid a little more for a store at the mall vs downtown LA because of such warranties. Well save your time people and just go get more for your money in downtown LA. Thanks MATHEW for the terrible service and for acting like a smartass with me on the phone. read more

If only i could out 0 ratings. Customer service especially for the people like me (doesnt wear any luxurious things). I went there to buy some pandora charms. As i was looking around the sales lady approach me. But i am not done checking those charms, she wants me to hurry up. I will never go back to this place! No sense of a good customer service! read more

We went with my family looking for a Rolex for Christmas this weekend and we went to this store to see what they had in stock, an employee looked at us and asked us if we needed anything we said yes can we take a look at this Rolex please? And he stated "are you really on the market for one of these???" We were in shock so we didn't say anything, and he just left without saying anything else!! never going back again and we bought a Rolex at another jewelry store. Very upset about how this guy came and spoke to us!! If I would give this 0 stars I would read more

This is by far the worst customer service by a manager ever! My fiancee and I went in to choose our wedding bands and were being helped by a very sweet woman. It was closing time, so we both chose our rings and after we paid for mine we were in the process of special ordering my fiance's when the manager walked over and asked the woman helping us to walk us out. We still hadn't finished ordering my fiancee's. He then very sternly kept telling her "please walk them out and we will finish it," over and over. At this point it was very obvious we were getting kicked out however we were unable to purchase the second ring. She then walked us out and apologized and said we needed to come back. The store closed at 8 and it was not even 8:10 when he practically kicked us out. After walking out he began to yell at her. I could not believe she had just made a sell, yet he was angry for not getting us out when he snapped his fingers. Not only did we not get my fiancee's ring, but he yelled at her and completely ruined what should have been a very special moment. We will purchase the other ring elsewhere and will NEVER again purchase from this location. read more