I've taken my cars to Sumner for than 12 years. The service has been great Ryan is informative and…read moreprofessional. He replaced an engine in my 2009 Hyundai Genesis 6 years ago with no issues. I highly recommend this business.

I had a stablitrak error message on my dash. I towed my car to Sumner's Auto Care. They checked…read morethe car and found a connection error. They cleaned the connection and returned my car. I have not been to an honest mechanic in years. Sumner's Auto Care is phenomenal!

Nice, friendly family operated business. I was not sure who to contact to repair my brakes. Found…read morethis business. Donna answered when I called and she sounded very nice and courteous. The waiting area was decent compared to the tiny shops I have gone to before, especially important because I had to wait to drive my car home. I was impressed with another customer who told me she would not go to any other auto repair shop because of their good service which gave me relief. Price was comparable, no complaints. This will probably be my go to for auto repair.

Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

A diamond in the rough is my opinion DO NOT HESITATE in using them…read more They are a well run establishment from the time you make an appointment and even after you pick up your vehicle you have a peace about you and you just know you have been serviced by one of the best. You don't find a company like this anymore that hits it correctly everything from customer service to fixing your vehicle. It only takes you one time to make an appointment with them and experience the service as a whole and then you will know exactly what Im speaking on. I'm just so happy I took someones advice and took my car to them and I wont let anyone else service my car again. Cindy Bailey

Love this place! Honest with fair pricing. Talked with owner during service and he was very…read moreinformative and upfront. I will definitely go back if need be.

Being fairly new to the area, we tried several repair shops for a problem with our Ford F150. After…read morespending more than $1,500 at other shops with poor results, and personally replacing about everything that seemed to be even remotely related to the problem, we decided to try Zips. They determined that I had a bad computer (which was what I was suspecting by this point). No trying to replace stuff I'd already replaced; no upselling, etc. I walked out of there poorer, of course, but the truck did drive very well on the way home. Next morning, I drove across town to work, and the truck completely died going around the corner on Hwy 4 bypass. I called Zips, and they had it towed and fixed in a couple days (the computer they had installed was defective). Total bill? NOTHING. It has worked great since (over two months, and a long trip out of state later). Great to find a business that has some ethical standards, and does quality work. We will be back!

Wonderful service!!! Zip and his staff are amazing!!! I've always heard great things ... now I…read moreknow why!!

Why yes I recommend this business, how could I not when they've saved my family THOUSANDS?! First…read moreoff I recently had an engine issue and let me tell you my car was not the little engine that could, she was giving out and doing so FAST! This shop could've charged me thousands. Instead they told me how to advocate for myself with the manufacturer and KIA. My car was under a warranty I had no idea about AND I got not only a free replacement engine but also a temporary upgrade in the form of a free rental car. Talk about a shop with integrity and honesty! We've taken other cars to them and are always grateful when the price tag is much lower than we anticipated! I cannot recommend them enough! They should change their name to the superhero's of automotive service ‍ ‍

A great family business. They do good work at a good price. I'm very happy I brought my car in for…read morea new headlight, and I would go there with any problems I have.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

On July 24, 2024, I had a flat tire and stopped at the Cincinnati Transmission location on Reading…read moreRoad for help. A service representative named Joshua and his team member were kind enough to assist me by putting on my spare tire. Although they were busy, they took the time to address my immediate need without hesitation. I was so grateful and thankful that they were able to assist me. I really appreciated the optimal service and attention they provided to me. Thanks for saving a Lady in crisis. Sincerely, Donna G.

The CTS is by far the best of the BEST. They took care of my transmission issues and keep me…read moreinformed of the necessary repairs required to keep my SUV running. Highly recommend Cincinnati Transmission Specialists

Nothing but good things to sat about this business. He is truthful, fair prices, what more could…read moreyou ask for in your mechanic. He also lent his acquired knowledge unto me, a guy just trying to fix the front suspension on his 99 Camry. I did a lot of work to it myself, struts, control arms, ball joints, sway bar links, inner/outer tie rod ends. Long story short, the car was still making noise, took it to Jackson, asked him what he thought it was, he told me to check the sway bar links, that sometimes they will work themselves loose, and bingo, that was it, tightened the bolts down and now my 99 camry is as quiet as the day it rolled off the assembly line. He was willing to share that knowledge with me for free and I was going to have him put cv axles on each side more than likely, and that wouldn't even of been the issue. He will definitely be my mechanic for the big jobs in the future!

Went to Jackson's Auto Care and couldn't be happier. Jackson and his crew are fantastic. He got me…read morein right away, gave me a reasonable quote and then got the work done fast. Even made a suggestion that saved me hundreds of dollars in the future. It's hard to find a mechanic that you can trust, but you can trust Jackson and his crew.