Thanks to Dale with BDK I'm back in business! I had an error in outlook and lost the capability to…read moreaccess my email files. I called BDK upon recommendation from another computer business in town and he patiently walked me through fixing the issue -- all over the phone. I highly recommend Dale and BDK.

My PC went haywire and I needed it fixed. I took it to BDK Computer Services and got some technical…read moreadvice on how I might be able to fix it myself, but if that didn't work I could bring it in the next day. I appreciated the technical info that Dale shared with me, I was not able to get my PC working but at least I was able to try and solve the problem myself. The next day I took my PC in and BDK Computer Services was able to take care of it and fix the problem. BDK Computer Services--they were friendly, turn around time was great, the guys are casual and relaxed and nice, the price was reasonable and Dale gave me a quick tutorial on anti-virus and malware protection. Great job guys!

My husband and I booked DJ Jeff for our wedding and we're so glad we did! I will admit initially I…read morehad my concerns because opposite from what we usually saw in DJs, Jeff was very laid back and seemed more serious. The only reason this concerned me was that I was expecting someone with ridiculous amounts of energy and enthusiasm exuding during a meeting. I'm glad I did not let that perception get in the way. Jeff IS very professional and meticulous. His music website where you input the songs you want/don't want/etc is very detailed and made us think about things we never would have before. When it came down to the actual event, he KILLED it!! We had many Indian songs which he wasn't too familiar with, but he nailed every bit of it. When we first met, he asked us to send a few Indian songs over and he would make us a mix - he mixed them so seamlessly into more American rap and pop. Our friends after the reception said he was one of their favorites

I booked Spacecraft Entertainment to run a karaoke room at a client's corporate event and had an…read moreamazing experience working with Jeff. He was extremely easy to work with and accommodated all of our needs which were not simple. He also had everything needed to transform a basic hotel conference room into a fun karaoke room. I highly recommend using his services for your karaoke, DJ and entertainment needs!

I sent my 16 inch MacBook Pro to Rossman Repair Group in Mid December, 2025. My laptop had died,…read moreunable to reboot about a week after updating the OS. The Genius Bar at Apple told me it could not be repaired and I would need to replace the Logic Board for $850 or "just buy a new one." A local (Orange County) 3rd party repair shop, after having it for a week, told me it couldn't be repaired. I then went to Reddit for help and suggestions. There were several referrals to Rossmann Repair Group. I contacted them through their online contact form. They immediately messaged with a few more questions and then gave me the necessary details to send my device to them in Austin. I did so - of course, the holidays slowed things down a bit, but by the second week in January, I received word that my lap top had been successfully repaired, losing NONE of my data. Amazing! The cost? A mere $459 which includes shipping back (USPS) to me, signing at delivery. I did have go pay for shipping to get it to them. Totally worth it to me. To insure safe and speedy delivery, signing upon delivery, to them. I paid about $89 for UPS, not including double boxing and bubble wrap. So, in total, I paid $638, for shipping to, repair, shipping back. I didn't lose ANY of my data. I am sooo happy and thankful to Rossmann Repair Group. Thank you!!!

I went in on a Friday midday in June. Was quickly greeted by a worker. I gave him a broken MacBook…read moreand he said it'll take 5-10 minutes for a free diagnosis. After about 5 minutes he came back stating the power rail was broken, but I did not proceed with the repair, as the cost of repair was more than the value of the laptop. The quote was half of Apple's quote and came with a guarantee if that I will not pay if they can't successfully fix it. This is miles better than the Apple store as they would make you wait over 15 minutes even though you had an appointment just for the "genius" to say you need to quote an $800 logic board replacement. Best of all there was a cool painting of Clinton the cat!

Alan is the MVP today. Not only did he figure out my problem, he helped me set up an appt to use…read moremy apple care to solve another problem he figured out I was hesitant. But the reviews were encouraging which is why I am writing one. We did this all remotely. So didn't even spend money on gas! My 2020 MacBook Pro was crawling, I had reset the modem but didn't unplug the cables from the router and somehow that was the fix That aside, my MacBook was kind of a mess so Alan helped me organise all my files and we reclaimed a ton of space on the hard drive. He also tan a malware check (thank god no issues), and installed a fan monitor since my fans aren't working correctly. It's running like it should for the price I paid for it! So 100% you can trust Alan. If he can't fix your problem, he's definitely not going to mess anything up or take advantage of you. Good luck anyone who is reading this! And thanks Alan!

The Doctor helped me repair and migrate data from an old computer. He was extremely knowledgeable,…read morehelpful and patient.

Keagan was very knowledgeable and quick when I needed help removing duplicates and backing up…read morecontacts from my company owned and managed iphone. I will be back and report 5 star service!

They fixed my phone in like a minute. I'm not joking. Super nice, super helpful I owe them a bunchread more

I was very impressed with James, he helped me a great deal, was very professional, and was…read moreconcerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James.

My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

Seriously super happy with Christian's customer service! We're opening a new office in Austin and…read moreneeded specific equipment. We've never been to Altex until this visit when we saw the sign from the freeway and decided to check out what the store had to offer. We walked in looking for a specific firewall, and Christian helped us find everything that we needed in the store. We didn't grab a cart when we arrived, but grabbed so much equipment that Christian helped us carry the hardware and set it aside for us at the checkout counter. We needed him to walk all around the store and show us where to locate specific parts. It was great! They had everything that we needed. Also, when our ride didn't park in the correct parking lot, Christian walked outside with us helping us carry the heavy boxes. He was so nice and helpful!!

Just wanted to say how helpful Alvin and the other sales reps were in helping put the parts…read moretogether for my new gaming rig. Everything went as planned....everything matched up and worked first time. They were quick and accurate to answer all my technical questions. Great job guys! Steve S.

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less…read morethan stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year

Went to get some Christmas gifts for the fam! Nick G helped us out in the TV department…read more Outstanding customer service. ! Really appreciate all the help Nick!! Thank you!

The worst customer service imaginable. Actually, it's Customer NO Service! Can't speak on line to…read moreanyone that speaks or understands English. And if you get past the AI lunatic to speak to a human, they hang up on you after keeping you on hold for 20 minutes. There is simply no help from anyone. You just get passed from worthless department to worthless department. I will never purchase anything from this POS establishment ever again.