Today in p3 i forgot where I parked my car Deniz in guest service was driving her car she recognize me i was looking for my car she called me if I need help to look for it ,, really appreciated!!! read more

I had such a wonderful experience with Kayce from Guest Services at Jamul Casino. She was incredibly kind, welcoming, and helpful. She took the time to listen to my concerns and made sure I received the assistance I needed. Kayce was patient, professional, and genuinely caring throughout the entire interaction. Her positive attitude and willingness to help truly stood out and made me feel valued as a guest. Thank you, Kayce, for going above and beyond and for providing such excellent customer service. Your kindness and assistance are truly appreciated! You are definitely an asset to the Guest Services team. read more

I wanted to give a quick shout-out to Nicole working at the high limit cage.. Super professional, efficient, and genuinely friendly the entire time. Nicole handle everything quick with a smile, which made the whole process smooth and pleasant. Really appreciated the excellent service! read more

I've visited Jamul Casino once before for gambling, and it's a pretty nice casino overall. One thing that stands out is the strong security presence--they're active and visible from the moment you walk in. A tip for first-time visitors: remember where you park and take note of the parking garage floor color. We forgot where we parked and spent some time searching before I finally remembered we were on the purple level. This visit was mainly for the buffet rather than gambling. The buffet is located in the hotel, so getting there from the casino requires a bit of a walk. You'll pass Tony Gwynn's Sports Pub, take the elevator down to the hotel lobby, and then continue through the hallway toward the hotel. There is another security checkpoint along the way, which adds to the property's overall focus on safety and security. The casino itself is clean, well-maintained, and easy to enjoy. While navigating between the casino, hotel, and parking structure can be a little confusing at first, the security presence and overall atmosphere make for a comfortable experience. read more

I am writing to share some concerning feedback regarding recent changes to the player experience, as they appear to negatively impact as player. In my opinion, the current perks are less favorable than they were last years. Specifically, hotel accommodations have become less comfortable, and food comps are no longer as generous. Additionally, special event invitations now seem selective; only certain players favored by marketing or the host receive invites, rather than providing opportunities for all Onyx players. I have also observed significant inconsistencies in how table games lock average bets, which heavily affects tier point earnings. For instance, playing the same game at the same table and time yielded only 80 tier points in one visit, while moving to a different floor on another day--and earning the same number of play points in the same timeframe--resulted in 600 tier points. It seems that new floor staff may not be adequately trained or consistent in locking average bets compared to experienced colleagues. I feel disappointed when new floor staff show a lack of engagement or enthusiasm. These attitudes, combined with the inconsistency in rewards, make me hesitant to sit at tables despite my commitment to maintaining my player card status. It is clear that these changes are not benefiting players, and I am certain many others share this sentiment regarding the current environment. read more

Came here to celebrate my husband's birthday with a group of friends. I rented a cabana for 8 ppl plus invited a couple more since they have a dj on sundays and the fifa final would playing. First off you book the cabana and day beds on OpenTable. I thought it was odd since it had time slots for the cabana, I booked 1 pm that was the only one available for that day. We arrive to the casino early to hit the tables. I went up to see if we could check in early for the day beds around 12:15. Upon arrival Anthony was station at the check in table, he mentions to me the cabanas are all booked and they will set up tables for us. I was highly upset when I heard that. I booked a week in advance and come to find out I am not getting one. They never reached out to let us know this would be the result of a system fail and being told after driving out to jamul. I asked to speak to someone, not sure if the lady I spoke to was a manager or what but she was clearly not trained. She kept saying she had to ask her manager as I asked why can't I get a cabana that was open, that party has not arrived yet. The reason I didn't get the one I had was due to that party being here first. Also on the booking you don't choose what cabana you get! Flash forward my party is starting to arrive and still no resolution. The director was called, to see if we could get the cabana that was open and by then someone else with the same issue just sat there and said they are not moving. We ended up getting the table set up and the fiesta package which includes tacos chicken and steak. He also gave us a fruit platter and charcuterie board. Refunded my money. The food took awhile to come out. We probably got served like 2 hours after we sat down. Honestly the pool is nice and all but the service from the pool staff was not good. Pool staff meaning the runners for your food and drinks. I got a pitcher drink and they were so busy they ran out of pitchers and fruit to make the drink. The runner told me that and offered the pitcher instead. When she came back with it she just shoved it on the table. With trying to find room to put it down. I appreciate what the director did and Anthony for checking in on us to make sure we were having a good time. Would I return probably not due to the lack of training to the staff and slow service. read more

Jamul Casino Resort - Casinos Near Me - Jamul, California

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I really love this casino. The people that work here are phenomenal! I haven't had one bad experience here! They have music some nights and you can just dance with the small crowd. Dining here is absolutely fabulous. The spa is heavenly and the rewards are good! When i first played here almost a year ago, they were giving me 500$ free play on Saturdays and during the week it was also about 500$ freeplay with crack the safe and weekly freeplay. I also got 200$ in spa and for food, 100$ at prime. I was definitely wowed by this!!! I guess i lost so much the first time they really rewarded me! After, I stopped coming around so much so ofc my rewards would wane. I love tony gwynn and Lou, the manager. I also love the lobster buffet at jamul 23. Its fabulous. Prime is also a wonderful restaurant with great food and service. I have lost thousands here and just bc the service is magnificent, I like to come here! The bars here isn't too bad either! read more

Jamul Casino Resort - Casinos Near Me - Jamul, California

Absolutely horrible experience at this casino. We spent a significant amount of money here, and the way we were treated was beyond disrespectful. The woman at the front desk with short brown hair was incredibly rude, nasty, and unprofessional. I unfortunately didn't get her name, but I will never forget how she treated us. On top of that, we felt discriminated against because of our appearance and our bodies. We were dress-coded because we have larger breasts, which was humiliating, unfair, and completely unnecessary. The way we were singled out made the entire situation feel discriminatory and extremely uncomfortable. The situation escalated to the point where I had to call the police. No customer should have to go through this, especially after spending their money at an establishment that should be welcoming and respectful to everyone. Management seriously needs to address the staff's behavior and how customers are being treated. The experience felt discriminatory, degrading, and completely unacceptable. I would absolutely think twice before returning, and I hope management takes this complaint seriously instead of allowing this behavior to continue. read more

I haven't been to this casino in a long time, and honestly, it's shocking how much it's gone downhill. The entire place feels rundown now and gives off a very sleazy casino vibe the moment you walk in. I went to grab a complimentary soda, and the machine was completely turned off. I thought maybe it was just broken, so I tried getting coffee instead, but all that came out was boiling hot water. For a casino that brings in the amount of money this place does, it's unbelievable they can't even keep basic complimentary drink stations working anymore. The bathrooms looked worn out and neglected too, which only added to the overall feeling that the place just isn't being maintained like it used to be also played on four machines and the machine machines were filthy of cigarette ash and sticky residue. The atmosphere feels cheap, outdated, and honestly depressing compared to other casinos in San Diego. I would not recommend coming here at all. In my opinion, this has become the worst casino in San Diego. What used to feel exciting now just feels like a dump. read more

Lesson learned, when I write reviews, I try not to let the actions or reactions of one individual.define the true value of a business. I spoke with that individual yesterday and I laid it to rest. I just pray he/she heard the message that caused the drama in the first place. On top of that, here is a philosophical understanding for society as a whole. The latest generation is hard to reach, as they use their mouths to truly listen to the intent, the genuine soul of real men . This is why we struggle and clash. Lastly, there is just way too much noise surrounding me at your casino. I speak heart anf mind and find balance which keeps me calm even in writing. Try to have staff i.e. housekeeping approach unplayed machines and turn the volume down. Watch the atmosphere change along with the mindset and overall employee morale will triplets watch it calm the attitudes of patrons. Bullseye read more

We attended a Black History Month event here on 2/28/26. It is their Annual Black History Month celebration. There is a full Soul Food dinner included in the ticket. The Rooftop is the lounge venue that this event happens in every year. It is well setup with tables, dance floor, stage, and a full bar area. They have 2 guest Unisex restrooms where you can see the view of the sports field venue below. We were seated at Table #17 and it was in a perfect spot near the center of the room. The Soul Food for buffet served dinner: Delicious and tender Braised Short Rib, Collard Greens, Green Caesar Salad, Potato Salad, Yellow Rice Pilaf, Fried Crispy Chicken Wings, and Macaroni & Cheese. They had Banana Pudding individually portioned desserts and they had Pecan and Caramel flavors. We enjoyed the servers bringing us free water, free canned sodas, and you could also order whatever you'd like from the bar for a cost. I appreciated that the Jamul President & Chairman Mary Cheeks greeted all guests with a wonderful and warm welcome statement. She asked for a moment of silence for The Rev. Jesse Jackson, and it was beautiful. Jamul Casino had TV screens throughout the property and casino paying tribute to Black History Month. The screens included notable Black people, their summary contributions/achievements, and authentic photos of each honoree. These TVs were everywhere; excellent job! There was a band that performed was great. They sere high energy and they performed R&B, Soul, & Popular songs from the 1950s to the 2010s. We danced while we were there and the dance floor was packed! The food was good, my favorite was the Braised Short Rib, it was DELICIOUS! We appreciated Jenny who coordinated our seating and communicated with us on the event. She answered any questions that we had prior to attending. She is a wonderful hostess. read more

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Recently stayed 2 nights at the Jamul Resort. We had a standard 2 queen bedroom with a mountain view. This is not a luxury hotel, I don't care what anyone says, but it is a nice hotel. The rooms are modern in design and the entire resort is very clean and well-maintained. The water pressure in the shower was amazing! And the lighting controls in the room are cool to set the right mood. There is a coffee maker and one of those mini bar fridges that charger you if you take anything out. It was full of drinks, but I could only imagine the price. The Jamul 23 buffet is located in the lobby of the hotel and there is a rooftop pool and bar. The pool area is very small and can get very crowded, especially if there is any kind of special event. You will want to get there early if you want a lounge chair, because there are not to many of those as well. And also know there is not much in the form of shade. Overall, if you are look for a quick San Diego getaway and you don't want to drive too far, this is a great option. And I imagine most people are coming for the casino, which is a decent size casino! read more

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Voltaire was my cashier, he made our experience so fun. Has a great smile and wonderful customer service. Thank you! Give him a raise read more

Jamul Casino Resort - Great service with this gentleman - Casinos Near Me - Jamul, California

This is a big casino, it's beautiful. The parking structure is really big and a bit confusing to me. But we finally made it to the elevators that took us to the casino main floor. They had a live band playing. It was quite loud in there and very very busy this night. They have complimentary drinks. The food court was busy, took awhile to get our food. I heard it was busier than usual this particular night so I'll be back another day. read more

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We came for an afternoon of food and roulette and it pains me to say that we realized we prefer other casinos. We ate at one of restaurants and it was a great deal under $40 for 2 of us. However, the roulette table was a letdown. Only 1 was available and not only did it have $15 minimums, they had $5 chips only. Never have I been to a roulette table where all seats were filled and people didn't bet because everyone kept losing. We're used to slow playing and enjoying but we quickly left after the vibes were off. The free valet was nice but the pickup is on level 6. They asked us if we wanted water in our car which was appreciated. Overall, I like the roulette tables more at Sycuan and Viejas even though the parking situation isn't as convenient. read more

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Been a few times. Very clean and good poker room. Love the pool on top of hotel and pool food. Rooms at hotel are nice. read more

Jamul Casino Resort - Casinos Near Me - Jamul, California

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I'm a regular here, they are doing many changes, slot machines are getting tighter and tighter; the casino aesthetics are improving; BUT THEIR FOOD at some of their spots is VERY QUESTIONABLE and gross! This time I'm talking about their Mexican place, This place REALLY.needs to improve. Employees are great, they are fast, and most of the time busy! My observation is towards the FLY issue that they've been dealing with for sometime now--yes, I've seen this for some weeks/months now, thought it would improve but it hasn't!! You literally can see the flies around the food, the workers do their best by trying to keep them away; but it's not working--and neither is the small device that they placed (see picture) right in the middle by the food, OPEN containers. Also, their lettuce !! read more

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Disappointing Decline in Cleanliness and Customer Comfort I have visited Jamul Casino twice within the last 30 days, and unfortunately, both experiences were disappointing. What struck me the most was the noticeable decline in the cleanliness of the slot machines. Many of the machines I wanted to play were dusty, covered with fingerprints and smudges, stained, and some even had sticky areas on the buttons and armrests. Several ashtrays were overflowing with cigarette butts and had clearly not been emptied for quite some time. It simply did not give the impression that the gaming floor was being cleaned regularly. I remember Jamul Casino as being exceptionally well maintained--clean, polished, and welcoming. That is one of the reasons I enjoyed visiting in the past. Sadly, that no longer seems to be the case. During both visits, I felt uncomfortable enough that my guests and I left after about 90 minutes. Another disappointment is that the casino no longer offers complimentary face masks at the entrance. As a non-smoker, I understand that smoking is permitted in much of the casino, but I appreciate having the option of wearing a mask when seated near smokers. While there is a non-smoking section, it is considerably smaller and does not offer the same variety or selection of newer and more exciting slot machines as the main gaming floor. I sincerely hope management takes these comments seriously. Cleanliness is one of the first things guests notice, and it has a direct impact on their overall experience. Until conditions improve, I'll be looking for another casino in the area, and I have shared my experience with family, friends, and neighbors who also enjoy visiting local casinos. I truly hope Jamul Casino returns to the high standards it once maintained. read more

Amazing service from May at the guest service center! Was very helpful and thorough with the membership.

This post is specially for their Emerald restaurant. Was there on a busy Valentines Day and while the line was very long the staff were fast and efficient. The ambience of the restaurant is straight out of a movie. Every table was packing with people laughing and sharing a meal, my own table included. Will go back for the vibes! read more

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Joy Francisco, Hotel Manager made an exceptional service in making my check in experience great! She assist us immediately when one of the staff stated our room was not ready, so I said we got a call that our room was ready around 335pm so we came by to check in unfortunately upon arrival, the staff said there's no room available yet at 345pm and just come back at 4pm. On our way to get our car from Valet parking, Ariel Santos, the asst Manager help us to re check with Joy since we are already at the property and that's when everything were done promptly! Their great customer service really makes us enjoy our weekend stay especially when we travelled from Vegas! Kudos Ms joy Francisco and Mr. Ariel Santos! read more

I love Jamul Casino, I have no idea what all these other 1 star reviews are talking about. Maybe they expect the red carpet to be rolled out to them or whatever. If you dont like it, there's plenty of other casinos down the road to tryout, no need to bash the casino and its employees. Anyway, on that note, shout out to everyone who works there, always welcoming and friendly from the moment I go in to the moment I walk out. Love the poker room, I can spend hours there, great promotions keep me coming back. Dont listen to the haters, and if you are one, just stay away. read more

I came here with friends after seeing it all over TikTok, and it looked like a fun spot with a great atmosphere. While the ambiance was enjoyable, the overall service fell well below expectations. The venue appeared to be significantly understaffed. There was only one experienced bartender, while the second seemed to be in training or less experienced, which resulted in long wait times for drinks. Throughout the day, the servers repeatedly forgot our orders, and we often had to remind them. Water, which was included with our daybed service, was never brought to us unless we asked. The most frustrating part of the experience was having to leave our daybed and walk across the pool area to pick up our own drinks because the servers wouldn't walk through the shallow water to deliver them. When you're paying for daybed service, you expect the convenience and attentiveness that come with it. We reserved a daybed expecting a premium experience, but unfortunately, the level of service didn't justify the price. The venue has a lot of potential, and the atmosphere is great, but improvements in staffing, organization, and customer service are needed. Based on my experience, I wouldn't return. read more

Obviously not Vegas but a fun a casino. The place is modern, clean and not too smokey. They have table games and slots. While booze is not included, they have self serve drinks and waitresses who come around for drink orders. Parking is free. I had luck at the tables and slots. I ended up giving my slot wins back but it was still fun. This is a fun option outside of San Diego and worth the 20-30 min drive. read more

Most personal are very niece. Must recognize your security person for going over and above their call of duty, my wife lost her cell phone and Alec Parra found it, after some investigation, the feeling of loosing your phone is horrible. Thank you for employing such great people. Wife and I are very happy and keep coming back. Also amueve lady called Gloria, always smiling and willing to help, great attitude. read more

I used my status as an Onyx member to tier match at other local casinos. Best decision ever. This is the ghetto casino of San Diego. It's got by far the worst management of any casino I've ever dealt with. The food service at most of the options is slow and unorganized. Absolutely no leadership. It's a rudderless ship. People waiting see it and have noticed it for months. They are all bailing once their rewards start going down. I lost $2000 in an hour last week and requested some free play. I was told I hadn't earned any. The funny thing is that they implemented a new food comp system because their buffets are much too small. The Jamul locals go and take up all the space. It was a cluster f**k. So they hired a bunch of new people and then immediately changed the food comp system. Now they have no customers and too many employees. These clowns couldn't run a garage sale let alone a casino. read more

Worst casino in San Diego county. Very dense inside slots are very close to each other. Not a relaxing place at all very hectic, hard to get on favorite slot. Do not tier match, because of that no reason to go back. Very smoky inside too. I have never had any luck here at all. Almost any other casino is San Diego county is better. read more

Got a complimentary room at the hotel. The hotel has its own parking garage. Very short walk to front door and have to take elevator up to lobby. The lobby is beautiful and has a bar. We got checked in and was told there was a speak easy( front desk has to let you in). There was also a small buffet and small casino for hotel guest. The rooms are beautiful and spacious. read more

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I just wanna thank Jamul Casino for having them a nice, hospitable and very respectful employee like Ms. KAYCE at the GUEST SERVICE...Great experience with her at guest service! read more

Not the place to go you could do a lot better other places I don't wanna say trust me just don't trust them dirty place not healthy environment that's for you or your wallet read more

They really should improve the amount of times they card an individual. I entered thru the entrance and got carded which is understandable, but I then got carded after leaving the buffet and also leaving the lobby of the hotel. That's 3 times I got carded and I feel like it's really excessive. Protocol or not, it just doesn't sit right with me to be carded that many times. I don't know how many people under 21 would even go to a casino that's strict on the 21+ standard, but I certainly wouldn't do that and I'm hopeful that Jamul can do better in the future regarding the carding. read more

Update on this pathetic ass casino .... Been bringing my service dog here everyday day due to my anxiety... mighty funny security guard stoping me to tell me my 2 pound service dog that's in a purse that's zip up can not come inside.. mighty strange so many security guards to be available to come tell me about a little dog bit none to be found when I was having a major domestic violence in the hallway of their hotel... should put more focus on important things & places where people lives at danger ... read more

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This casino has some very rude floor-men, dealers, staffers of customers service center( Of course, some staffers are really good). Worse machines...Most of machines are dead since the hotel opens. When I was new starting playing there 2 years ago, they gave me very good offers including free plays, food etc. after I became Onyx now(Lost about $4500 or more per month). They cut my offers 70%...The hotel buffet is very small. This place most of time offers not high or even middle quality foods. Seafood sometimes not fresh at all. Especially salmons ,oysters, the lobsters and all kinds of crabs ... Will go back to the casino which always taking good care and treating me great... The best for everyone... read more

Visited Tony Gwynns bar and Buffet. I was really excited about lobster buffet but NOW they only serve lobster 3 days a week. Bartender David is the rudest & unfriendly Bartender. He used to be nice, not sure what I did to piss him off but he's such a JERK now & the customers next to me agreed. I won't be coming back unless its Alexandro or Koa behind the bar. Those guys are AWESOME & it comes naturally. I noticed David is ONLY nice to the pretty girls who he's flirting with. read more

Worse casino in San Diego county ! Filled with homeless people who walk in circles around the casino looking for tickets people may of left in machine. Newest built casino, but is known as the ghetto casino. Go to corona or veijas. I go the extra 15min. I may not win big there but I can play longer with some return read more

First impression coming into parking structure- horrible!!!! Extremely rude behavior by female parking attendant who accused us of ignoring her screaming that we driving in wrong direction. Casino: every employee was friendly, reasonable drink prices and the four of us left winners. Well, we left before we could lose our winnings! Totally recommend. read more

Why should I be surprised, today I spoke to Jazmin who works in guest services they support the front desk where Kat is the manager, and it was literally a one stop shop, Jazmin went out of her way to help me, and talk about wisdom, she knew everything, I was sooo impressed but then again she is trained by Kat who is an incredible leader who's team won Best Casino in San Diego, here's to a great start towards 2027, thanks Jazmin you were amazing!!! read more

Jamul Casino Resort - Heading into the best casino in San Diego - Casinos Near Me - Jamul, California

I am writing to bring to your attention a concerning experience my family and I had while attempting to visit your casino and restaurants, Saturday 14 March 2026, at approximately 8:00 PM. Upon arrival at the valet area, we were informed by the valet attendant that our van was too large to be accommodated. However, directly in the area where we initially pulled up, there was another van of similar size already parked in an open space. When we respectfully asked the attendant why that vehicle was permitted to park there and whether we could utilize the same area, the attendant responded with dismissive gestures and an unhelpful demeanor. We also informed the attendant that we are handicapped and asked whether accessible vans were accommodated. We were told that we would need to park on the street outside of the casino. When we asked if that would require a walk, the attendant confirmed that it would. From the moment we arrived, the interaction felt unnecessarily discourteous and dismissive. More importantly, being directed to park on the street despite identifying as individuals with disabilities raised concerns regarding accessibility accommodations. As you are likely aware, businesses open to the public are expected to provide reasonable accessibility accommodations under the Americans with Disabilities Act (ADA). Given the size and prominence of Jamul Casino, we were surprised and disappointed by this experience. We had intended to patronize your casino and restaurants that evening, but due to the circumstances described above, we ultimately chose to leave. I hope you will review this matter, including the conduct of the valet attendant and your procedures for accommodating accessible vehicles, to ensure that patrons with disabilities are treated respectfully and provided appropriate access in the future. I would appreciate any clarification regarding your policies for accommodating accessible vans. read more

Not only are the machines tight, but now they have dance girls at each corner to promote business. Very poor low trash taste and not a good idea for couples. Focus on improving the machines and creating a better customer environment! read more

Security guard Angie the best ever, helped so much please remember her! Walked away from big voucher was on it and got it right away! thank you Angie! read more