Shameful, Sad, and nothing short of disrespectful. A vehicle looking to be serviced was nothing…read moreshort of a botched surgery. DAVE, the "manager" who wont take NO as an answer, is a snake oil salesman. Brought into service, with no avail. Failed diagnoses, resulting into a new trans. I decided to scrap the vehicle. For days I received heckeling calls and voicemails, again confirming the car was junk. DAVE reassured me that multiple repairs, as well as a $4000 trans would be provided, and the phone calls would stop. I advised DAVE, that wouldn't be necessary. Yet Dave called and harassed daily about making the sale. Eventually, I agreed on the sake of my family. ONLY if I signed his 3rd party transaction for a transmission. SINCE it wasn't my vehicle, my special needs brother took it in my place, since I was guaranteed such courtesy. FAST FORWARD, the program I applied for involved such an outrageous interest that it would cripple my family. $6500 for a $4000 transmission if not paid in 90 days.. I reached back out to DAVE, only to find disrespect, disgust, and blasphemy as if it were my fault to make such a commitment on a vehicle my brother almost had in his grasp. DO BETTER A2 TRANS.

Back again to find a new person at the front desk David, this young gentlemen actually walked…read moreoutside to my vehicle while I was waiting for my husband to arrive. He inquired as to what he could help me with, I indicated my husband was on his way up to speak with him, and I was just waiting for him. I left a previous review but I did not know how to update the last review. Previously, our vehicle was still under an extended warranty that we purchased for our Cadillac ATS. The owner of A1 had his brother who I believe his name was Sam and a different Front Desk person whose name I cannot remember unfortunately look at my extended warranty paperwork after the diagnose came back of needing a new transmission. In addition to that I had communication issues, ie check engine light would randomly come on and then go off as well as a couple other - indicator lights. The transmission was completely replaced, and because it was under the extended warranty, they were able to get it covered from some company. There was no fee for a deductible to us. The Cadillac ATS is no longer manufactured and was not being manufactured when we purchased it. One of the reasons was the slipping in the transmission. They had to bring in a specialist mechanic to figure out why the different sensors were going off for no reason. I no longer get the check engine light. Fast forward to approximately two weeks ago my husband mentioned that there was something leaking out of the rear of my vehicle on our garage floor. So we took it back up to A1 quality they indicated it was the rear differential that needed to be replaced. We were discussing the possibility of a rebuilt differential however, they do not make rebuilt differentials for our model Cadillac ATS. My husband and I debated whether or not it was worth putting that money into a vehicle based on the age of it. Due to the fact that it now has a brand new transmission and overall seems to be running well. We were going to move forward with the repair. On the way to the shop to drop it off randomly my heater was not working in it. When I dropped it off, I explained to Dave that we needed to find out what the issue was with the heater and how much that repair would be prior to moving forward with the rear differential replacement. After they connected it to their machines and had their head mechanic Mike look at it. Dave passed on the information that it is a communication issue. They believe they have it working now, so we moved forward with replacing the rear differential. Our goal is to get a few more years out of it, and then we will be trading it in on a newer model. These repairs were worthwhile in our opinion based on the fact that the mileage is only 70,000. Time will tell if we made the right decision. However, we found that Dave was communicating through the entire process and updating us before we had to contact him every time. This was a pleasant surprise. The rear differential was repaired in one day and we were able to pick it up the same day. I can always speak to our personal experience with Dave, the owner as well as his mechanics when I say that they have treated us really well! All businesses need to make money to survive and we understand this. It is really nice to have some old-fashioned customer service. There is a warranty on the transmission work that they did as well as a warranty on the rear differential being replaced. I also asked Dave if we sell the vehicle do those warranties go forward to the new owner and he indicated that they did‼ No one is happy when their vehicle breaks down and it is additional money that you did not budget for but it is nice when the experience seems to be direct and honest.

My greatest concern with any garage is trust and reliability. We've been customers/clients of…read moreSouthfield Muffler & Brake for years. Diagnosis, clarity, pricing, and customer service are exemplary. We highly recommend them. L. Winer

Ryan the owner is very good, and HONEST. After he checks out your car, he calls personally. Tells…read moreyou what he sees, what is urgent to fix, and what can wait. Prices are far less than a dealership. The place to go if you are on a budget with an older car. They don't schedule an appointment. You drop your car off and 95% (only time I waited was part was out of stock) of the time pick it up next day! Danni the runs the office isn't great. She has a process she follows that is efficient. I recommend Southfield Muffler to anyone. They do complete auto repair.

I couldn't be happier than with the service that Hank's Auto Service has provided over the years…read more For fair prices and honest work by licensed mechanics, this is the place to be. I used to do all of my own vehicle repairs, back when I was younger and had more time & space. But these days, too much work and too little time means that I have to use a repair facility. Hank's is consistently spot on when it comes to repairs. A testament to his popularity, the parking lot is often full when I visit. I recommend calling ahead to get scheduled for your repair or maintenance.

Steve provides exceptional service and is one of the best auto mechanics I've encountered. He's…read moreknowledgeable, honest, and clearly passionate about his work. I highly Hanks auto service.

Brought in a problem that two other shops were unable to solve/refused to attempt - was taken care…read moreof here. Recommended.

Joe and Andy are two great guys that I would trust over and over again! I brought my car in to…read moreCorrect Car Care in March after being recommended to them by another shop. They were fast and efficient. However, a month or so goes by after they initially worked on it and my car unfortunately breaks down. I have it towed back to them and they instantly tell me they'll take care of it. Turns out a part provided by Ford that was replaced in March failed and damaged my engine. Although it took some time (no fault of Joe's) I'm very grateful they helped me out and fixed a major problem at no cost to me. I'll continue to recommend and use Correct Car Care for a long time! Thanks Joe and Andy!

Service engine soon light came on on my car and I was unable to drive it. I called out all points…read more They gave me a diagnostic price and asked me to tow the car to them. The next day they had my vehicle and they diagnosed it. The engine was blown or at least had a major defect and needed to be replaced. They didn't try to upsell me just to get money. I'm coming to these guys for five years and was recommended this company by my brother-in-law who's been coming to them for a minimum of 10 years. Respectful, trustful and honest in an industry that is not always that way. I've been a mechanic since the 80s and I would recommend this company to anybody.

Dealing with All Pointes Auto is always a great experience…read more They are highly competent and go out of their way to insure the customer is happy with their work.

I had a very wonderful experience here, which saved me quite a bit of money and built my trust in…read moreClassic Automotive. I went there for a second opinion on pricing, after being given a very high repair estimate by a different auto repair shop. Classic Automotive was honest enough to tell me there was nothing wrong with my car! it only needed a small repair to my broken air conditioner for a super reasonable price. Next time something goes wrong with my Honda, I'm bringing it straight to Classic's!

Reliable auto service, been operating for 30 years. Steve's one of the front desk guys, friendly…read moreand knowledgeable. These guys are honest and it's what keeps them busy. No appointments. First come first serve. They open at 8 and basically are full up with work before 11, sometimes 10. And they'll call you with a quote before having to go into the labor. I live in Detroit, but I drive up to Sterling Heights here for any auto work. 5/5

Sam is absolutely amazing. I would recommend him to anyone. He's worked on multiple cars of mine…read moreand always takes great care of me. He's beyond reasonable price wise, when it feels like every other auto shop is trying to drain you of every penny you've got. Going to him is like going to family.

Sam is the nicest, most honest, best mechanic I have ever used (and that includes family). He will…read morealways tell you the truth, even if it means going somewhere else or not getting a repair if that is the best decision you could make. He never tries to upsell, he never just happens to find something else wrong (unless it really is), and he's just a good person. He also recently painted and redesigned the customer area, so it's clean and pretty now too. You can't go wrong with Sam. I'll never go anywhere else, unless Sam tells

Very polite . Joe was very helpful in getting my car ready and safe for my son to drive his 20…read moremiles to work. I highly recommend.

Best car shop I've ever been to. Joe is honest and fast. You won't find many shops like this place…read more I've recommended many people and they have the same feedback. I will be loyal to Master Tech Auto Service as long as they're open!